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"Staff are nice and friendly"

"So accommodating, very friendly, polite, and helpful, showing us all the recommended places providing maps and lists of the best areas for coffee, beer, dinners, shopping etc! Would 100% recommend! And would definitely come back! Lotus Boutique gave my whole family an upgrade and a cake when they found out it was my dads birthday and another upgrade for our last night with them, the people are beautiful."

"I had an incredible stay at the InterContinental Hanoi. The hotel is stunning, the food is top-notch, and the service is on another level. What really stood out was how the staff went above and beyond when my luggage did not arrive the night before our departure. They met me at the airport, handled everything with calm professionalism, and made sure i was taken care of until the issue was resolved. Truly world-class service. Every part of my stay — from the beautiful room to the amazing dining and attentive staff — was exceptional. I can’t recommend it enough!"

"Perfect hotel stay, lovely staff and felt so comfortable and welcomed the entire time. Would highly recommend and will certainly come back. "

"Beautiful hotel, excellent staff, service and food. Roof top bar and pool were great. "

"Great stay. Staff was very friendly and helpful for any questions I had about Hanoi. Wonderful breakfast with a variety of foods. Fresh fruits daily. Clean room. "

"The service was friendly and excellent. The bed was firm and comfortable. We had a balcony room and enjoyed the view of the street below. Please note that there are several steps up from the street to the lobby. "

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"AAA"