"I recently stayed at this hotel for four days. The facility itself was beautiful, clean, and comfortable, and the staff members were friendly and professional. Unfortunately, my stay was negatively impacted by a bathroom issue that was never resolved.
From the first day, the shower drain was not working properly. The water would not recede after showering and would remain standing in the shower for an extended period of time. I reported the issue immediately and made numerous complaints throughout my stay. I even showed staff videos of the problem so they could clearly see what was happening.
Despite my repeated complaints and providing video evidence, the issue was never fixed. For my entire four-day stay, I had to deal with standing water in the shower, which was both unpleasant and unacceptable. As a paying guest, I expected a functioning bathroom and a timely response to a maintenance issue of this nature.
What was most disappointing was the lack of follow-up. No one explained why the problem was not resolved, and no one from management reached out to discuss the issue or offer any form of resolution, even after I checked out.
I understand that maintenance problems can happen, but when a guest reports the same issue multiple times over several days and provides proof of the problem, it should be addressed promptly. While I appreciated the facility and the courtesy of the staff, management's failure to resolve this issue left me very disappointed.
I hope the hotel improves"
"Very disappointing experience.
The cleanliness of the room was unacceptable. We found hair, false eyelashes, and even the bed sheets appeared dirty, giving the impression that they had not been properly changed. The overall hygiene standards were far below what is expected from a hotel of this category.
In addition, the service was poor and unprofessional, and the cost of the stay did not reflect the quality provided.
For the price charged, I expected much better. Overall, a very disappointing experience that I would not recommend. ⭐☆☆☆☆ (1/5)"
"This was my first visit to Ocean Coral Spring
The service was excellent. The property beautifully kept. Rooms and all facilities extremely clean. Food choices at the restaurant buffet was great. Could offer more Jamaican foods. Staff very friendly and eager to assist you.
Definitely would recommend a stay with them."
"Swim out Room is a must have! The property size was not overwhelming and we really enjoyed the different restaurants and entertainment available. The main pool was very nice, however lacked pool side snacks or food bar. I would recommend and out revisit."
"Our stay at the Princess Grand Jamaica was everything that I hoped it would be! The resort is beautiful! Our suite included a swim out pool that looked faced the stage. We watched the nightly shows from the comfort of our room! The housekeeping staff was excellent and our room was cleaned before noon each day.
The service was too notch. Special attention was given by Shanae at The Reef restaurant, Andrew at the swim up bar, and Dervin at the dinner buffet! All very welcoming and friendly and made our trip extra special! There was also a very kind young man that made smoothies at the breakfast buffet, unfortunately I can’t remember his name. He was very kind and recommended some sight seeing areas to visit during our next trip.
I would definitely recommend The Princess Grand to anyone looking for a relaxing getaway. We will be back to stay at the adult only side of the resort in the near future!"
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