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"I’m extremely disappointed with my recent stay and feel this warrants a formal response from management. The room condition was unacceptable for a Hilton property. The carpet felt unhygienic, the bathroom showed visible signs of mould, and parts of the furniture had rough, splintered edges. This is not only below standard but raises concerns around basic cleanliness and maintenance. Breakfast was also underwhelming, with very limited vegan options, which does not reflect the inclusivity and quality expected at this level. Most concerning, however, was that my entitled 25% discount on in-hotel purchases was not honoured for parking, despite this being clearly communicated. This added unnecessary frustration to an already poor experience. Given the overall condition of the room and the failure to honour stated benefits, I believe this stay fell significantly short of expectations and value. At this stage, I would not consider returning."