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"Staff were amazing. Clean room and amenities and we will definitely go back."

"Excellent staff"

"Breakfast was tasty and loved the variety, Onsen was such a treat"

"Everything was awesome, the provision of yukata and being able to use the private family onsen was great "

"Estava tudo muito bom. Nada a reclamar. Funcionários todos atenciosos. "

"Easy to find. Just a few minutes away. Come out of the station, walk ahead past the information centre, cross the road and walk straight ahead down the street. Walk past the 7 Bank and turn left. Hotel is on your right. We received such a warm welcome. We stayed 3 nights. The room was a reasonable size and we could put both cases open on the floor. The bed was very comfortable, water was hot and WiFi good. You can have breakfast downstairs for around AUD18. In the same room you can make complimentary tea and coffee during the day/evening. They also have a sauna and jacuzzi which was nice to use after a day of sightseeing. For those looking for a good coffee (almost Melbourne standard) and a smaller breakfast, turn left out of the hotel and immediate left again. Over on the right you will see Hids’ Cafe. We went both mornings. They open at 0630 so you can use even if you have an early train. To sum up, we loved this hotel, staff were very friendly and helpful, position is great, walking distance from everything and it is good value. We would definitely stay again."

"Okuhida Hot Spring Hirayukan is conveniently located, just a short and easy walk from the Hirayu Onsen bus terminal. A small shop beside the ryokan sells snacks and drinks, which is useful especially in the quieter evenings. Check in was smooth and the ryokan already had our Expedia reservations. As with most Japanese ryokan, copies of our passports were taken. We stayed in the Japanese Style Room, Sengakuso, Non Smoking (35 sqm). Footwear must be removed at the main lobby and changed to the in house slippers, in line with traditional ryokan customs. Our room was located some distance away from the main lobby and required climbing two flights of stairs, with no lift access. There were no shower facilities in the room, which is typical for many traditional ryokan. The onsen baths are located in the main building, and the male and female bathing areas are rotated once a day. Buffet dinner offered at Y4400 per person from 6pm. It was enjoyable and good value, with a wide selection including seafood. Each table is provided with two fuel stoves, and guests can choose between grilling, hotplate, or hotpot to cook the raw food. A nice touch is the free ramen served at the main lobby from 10pm to 10.30pm, perfect for a light supper after a soak in the onsen."

"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"The room was gorgeous and spacious and the entire property was spotless. The happy hour with free coffee/tea and other non-alcoholic drinks was a nice touch. I didn't personally get the breakfast but my parents loved it. "