Lobby
Check availability

Reviews of The Giacomo, Ascend Hotel Collection

3 out of 5
The Giacomo, Ascend Hotel Collection
222 First Street, Niagara Falls, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1007 reviews" "
Rating 8 - Good. 226 out of 1007 reviews" "
Rating 6 - Okay. 105 out of 1007 reviews" "
Rating 4 - Poor. 40 out of 1007 reviews" "
Rating 2 - Terrible. 35 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property in no way resembled the marketing that online. The cleanliness of the hotel was poor, especially the bathroom which had towels and other debris under the sink form previous guests. The breakfast was very poor, all served on cardboard plates and plastic cutlery.
Stayed 2 nights in May 2024
Response from Jessica GM on 26 May 2024
Thank you for staying. Sorry you were dissatisfied with your stay.

6/10 Okay

Gladys

Travelled with family, Travelled with pets
Secure and safe parking
Stayed 1 night in May 2024
Response from Jessica GM on 24 May 2024
Thank you for staying with us

8/10 Good

Weerin

Stayed 3 nights in Mar 2024
Response from Jessica GM on 24 May 2024
Thank you for staying with us

6/10 Okay

Pamela

Liked: Cleanliness
Disliked: Staff & service
Less elegant than the pictures
Stayed 1 night in May 2024
Response from Jessica GM on 22 May 2024
Thank you for staying with us

2/10 Terrible

Harman

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Jessica GM on 20 May 2024
Thank you for staying with us

4/10 Poor

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
I was attracted to the Giacomo hotel because it is an Art Deco building that was converted to a hotel. Sadly, it fails on many accounts and I will not be going back. It's too bad, because I was looking forward to staying there.
Stayed 1 night in May 2024
Response from Jessica GM on 20 May 2024
Sorry to hear that you were unhappy with your stay.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. A restored Banksy is pretty cool.
Stayed 1 night in Mar 2024
Response from Jessica GM on 16 May 2024
Thank you for staying with us

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. The Giacomo is beautifully decorated and not run of the mill. The staff couldn't be better, from the check-in folks to the breakfast staff who prepared more coffee quickly, even though we appeared at the tail end of the breakfast time. The bar staff went out of their way to make more brownies for us in the evening, and the entertainment value is unmatched. We received quite a history of the area from the staff, with interesting stories to accompany, particularly from Lori, the bartender. My husband and I look forward to our next visit and would definitely stay at The Giacomo.
Stayed 2 nights in May 2024
Response from Jessica GM on 15 May 2024
Thank you for staying with us. We appreciate your feedback and I will be sharing this with my staff as it always makes them feel good to be appreciated by our guest. Thank you again

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in May 2024
Response from Jessica GM on 14 May 2024
Thank you for staying with us

10/10 Excellent

Kimbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, your staff there made us feel like we had come home from a long journey. Miss T. at the front desk took such good care of us. The bartenders, Tiffany was cute but Lorrie she had us in stitches' and really knew her stuff. I know that I am leaving out a lot of people from the others on the front desk to the young men that prepared our breakfast. Which was always good, they really made sure that everyone was well taken care of. We usually stay at the large chain hotels but were really pleased by the Giacomo. Your staff and fellow guest made our vacation wonderful. Thank you.
Stayed 3 nights in May 2024
Response from Jessica GM on 12 May 2024
Thank you for your wonderful feedback. I will be sharing this with my staff as it always helps brighten their day. when they know that a guest is very happy with their stay. We appreciate you staying with us.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long train journey from New York, we needed somewhere quiet and comfortable for our stay in Niagara, NY. We are so pleased we chose this hotel. The location was perfect - just a short stroll to the falls and near some good bars and eateries. The staff were super helpful and the check-in was as easy as it could be. Our room was on the seventh floor (I think) and was spacious and comfortable. Just what we needed after a long journey. Very happy with the hotel and would recommend without hesitation.
Stayed 1 night in Apr 2024
Response from Jessica GM on 12 May 2024
Thank you for choosing the Giacomo for your stay in Niagara Falls. We appreciate your wonderful feedback and will be sharing this with the staff.

2/10 Terrible

Dongmei, Brookline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. We travelled with our 14-year-old who is disabled and in wheelchair. We booked a handicapped accessible room with roll-in shower. After checking in we found the hand-held shower head was removed and the shower had only a fixed shower head that was hanging really high. There was no way our son could take a shower. We asked the front desk to help put in a hand-held shower or change the room. We were told there was no service staff and there was no other accessible rooms available. We were given a different room with two queen beds. When we arrived we noticed the bathroom was not cleaned (urine in the toilet). We asked the front desk to clean the bathroom and was told no. We were transferred to another room with the same configuration and were told this was the last option. The room didn’t have space to turn the wheelchair around. We had to park the wheelchair at the entrance and carry our son into the room. The front desk was rude and careless.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
Sorry that your stay was less then satisfactory. We work very hard to try and make every guest happy to stay with us. I have discussed these issues with my staff to avoid anything like this happening again in the future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and responsive staff and building is iconic in the area -- a wonderful observation deck is available to guests that gives a 360 degree view that includes the falls.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
We appreciate the kind feedback. We hope to see you again in the future

10/10 Excellent

jason, Edmonds

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is wonderful. I really like the interior design and the view is great.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
Thank you for choosing us while visiting Niagara Falls. We appreciate your feedback

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel, cool feel. Quiet! Jets on tub did not work, no safety bars for tub or shower, but otherwise great layout, upstairs room was great for views. Great location! Can walk to everything. Would stay there again.
Stayed 3 nights in Apr 2024
Response from Jessica General Manager on 5 May 2024
Thank you for staying with us.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica GM on 1 May 2024
Thank you for staying with us

2/10 Terrible

behzad

Disliked: Cleanliness, property conditions & facilities
Stay away!!!! This was easily one of the worst experiences for me. This hotel is run down! The TOILET seat was old and broken!!! The water pressure was non existent. The staffs are certainly uninformed on how to treat the guests. So happy that it was only one night!
Response from Jessica General Manager on 28 Apr 2024
Sorry to hear that you were so disappointed with your stay

10/10 Excellent

DONNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!!
Stayed 1 night in Apr 2024
Response from Jessica GM on 24 Apr 2024
Thank you for your feedback. We appreciate you choosing the Giacomo during your visit to Niagara Falls

10/10 Excellent

Jodi, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by a personalized welcome note in my room. Great customer service! The check-in was fast and the reception was very friendly.
Stayed 1 night in Apr 2024
Response from Jessica GM on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Amanda

Stayed 1 night in Apr 2024
Response from Jessica GM on 11 May 2024
Thank you for staying with us

10/10 Excellent

Eric

Stayed 3 nights in Apr 2024
Response from Jessica GM on 9 May 2024
Thank you for staying with us

10/10 Excellent

Brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Jessica GM on 17 Apr 2024
Thank you for staying at the Giacomo while visiting Niagara Falls.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the lounge on the top floor was nice. However, they did not staff the bar.
Stayed 2 nights in Apr 2024
Response from Jessica GM on 15 Apr 2024
Thank you for staying with us. I apologize that we were experiencing staff issues during your stay.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

8/10 Good

Charles, Bunnlevel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall facilities were clean and good. The bed needed to be replaced sagged on the right side and not comfortable. But everything else was good with our stay.
Stayed 4 nights in Mar 2024
Response from Jessica GM on 6 Apr 2024
We appreciate your feedback and thank you for staying with us during your visit to Niagara Falls

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dimly lit throughout. Staff was pleasant and helpful. Good breakfast. 19th floor lounge was nice.
Stayed 1 night in Mar 2024
Response from Jessica GM on 5 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Viviana

Stayed 3 nights in Mar 2024
Response from Jessica GM on 5 Apr 2024
Thank you for staying with us

6/10 Okay

Tiandi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica GM on 1 Apr 2024
Thank you for staying with us

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service during check in. We did not like the breakfast at all. No staff for the bar.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback. Sorry to hear that we did not meet your expectations.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere and amenities. Breakfast could have been better.
Stayed 1 night in Mar 2024
Response from Jessica GM on 28 Mar 2024
Thank you for staying with us

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of best stays. I read some negative reviews and totally not true. The ceiling pipes are safety sprinkler system and not noticeable unless you look directly at the ceiling. This is a green hotel which means the a/c or heater operates only when there are people in the room. So it takes about 30 to get the room to your temperature setting. The beds are super comfortable and the free breakfast is excellent. It is 5-10 walk to falls. Walk to rainbow bridge is 10min. Bridge walk takes less than 10 min. Security check time depends on how busy it is. Overall, we love it.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 26 Mar 2024
Thank you for the wonderful feedback. We appreciate you choosing the Giacomo for your stay while visiting Niagara Falls

6/10 Okay

Mario

Stayed 2 nights in Mar 2024
Response from Jessica GM on 15 Apr 2024
Thank you for staying with us

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the boutique aspect of the hotel. Loved the architecture and interior. Great view of the city from the very top floor. My only comment would be our bathroom. There was a bit of black mould in some of the grout lines and in the shower floor corners.
Stayed 1 night in Mar 2024
Response from Jessica GM on 24 Mar 2024
Thank you for choosing us while staying in Niagara Falls. We appreciate your feedback

8/10 Good

Calma

Travelled with partner
Liked: Cleanliness, staff & service
There were abandoned buildings and not well kept buildings around the hotel. I did not feel very safe.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Shyajia

Liked: Cleanliness, staff & service, property conditions & facilities
The Giacomo Was a very nice place definitely my style. Breakfast was good the host was friendly and the check in was fast and easy.. Besides the room the sky room was my favorite would definitely recommend
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for staying with us

6/10 Okay

PEILIN

Travelled with family and small children
Liked: Staff & service
Not very clean, particularly the sink
Stayed 1 night in Mar 2024
Response from Jessica GM on 11 Mar 2024
Thank you for staying with us. We apologize that you were not completely satisfied with your stay with us. I have addressed your concern with our housekeeping department and hope you will give us another try in the future

6/10 Okay

Larry

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jessica AGM on 5 Mar 2024
Thank you for staying with us

8/10 Good

grace

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jessica General Manager on 5 Mar 2024
Thank you for staying with us

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jessica General Manager on 5 Mar 2024
Thank you for staying with us

8/10 Good

Sarasha

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love this property but I’m bummed that parts of the spa tub didn’t work.
Stayed 1 night in Feb 2024
Response from Jessica AGM on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Vennessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 26 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Feb 2024
Response from Jessica AGM on 21 Feb 2024
Thank you for staying with us

10/10 Excellent

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet ,quaint place to stay. Staff friendly and helpful.
Stayed 1 night in Feb 2024
Response from Jessica AGM on 21 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Carina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING! So friendly and helpful 😌 the room was clean and tidy. The view of the suite was marvelous! Amazing experience! Thank you
Stayed 1 night in Feb 2024
Response from Jessica AGM on 21 Feb 2024
Thank you so much for the wonderful feedback. We are so delighted that you had such a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Deco Hotel-Niagara Falls USA
Wonderful art deco style hotel in the heart of Niagara Falls. Within walking distance to the falls and multiple restaurants and bars. Very nice staff and very comfortable rooms.
Stayed 3 nights in Feb 2024
Response from Jessica AGM on 19 Feb 2024
Thank you so much for your wonderful feedback. We sincerely appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 Excellent

Michelle, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room looked very nice. Bathroom was huge. Would definitely book again
Stayed 1 night in Feb 2024
Response from Jessica AGM on 19 Feb 2024
Thank you for choosing to stay with us. We appreciate your feedback.