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Overview of Best Western St. Catharines Hotel & Conference Centre

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Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
In-room safe, desk, iron/ironing board, free cots/infant beds

Best Western St. Catharines Hotel & Conference Centre

2.5 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationOutlet Collection at Niagara8 min drive
    Popular LocationBrock University12 min drive
    Popular LocationCanada One Factory Outlets14 min drive
    AirportNiagara Falls, NY (IAG-Niagara Falls Intl.)24 min drive

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About this area

St. Catharines

In the city centre and near a metro station, Best Western St. Catharines Hotel & Conference Centre is in an area with good shopping. Travellers who have shopping on the agenda can visit Clifton Hill and Lundy's Lane. Fallsview Indoor Waterpark and Niagara SkyWheel are also worth visiting. Spend some time exploring the area's activities, including golfing, outlet shopping and winery tours.
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Popular Location

What's nearby

  • Outlet Collection at Niagara - 8 min drive
  • Brock University - 12 min drive
  • Canada One Factory Outlets - 14 min drive
  • Butterfly Conservatory - 16 min drive
  • Whirlpool State Park - 21 min drive

Getting around

  • St. Catharines Station - 5 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 72 min drive

Restaurants

  • Where to eat
  • WRIGLEYS SPORTS BAR – Restaurant with a bar offering American cuisine. Serves lunch and dinner.

About this property

Best Western St. Catharines Hotel & Conference Centre

Eco-friendly hotel with restaurant and indoor pool
Along with a restaurant, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a spa tub are on-site. All 141 rooms provide conveniences such as fridges and microwaves, plus balconies and flat-screen TVs with cable channels. Room service, coffee makers and free local calls are among the other amenities available to guests.
Best Western St. Catharines Hotel & Conference Centre offers 141 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

43-inch Flat-screen televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini golf
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 43-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 4 PM - 1 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30 per pet, per day
Dogs and cats welcome
2 per room (up to 80 lbs/36 kg)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 15 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 364 out of 997 reviews
5 - Excellent 37%
Rating 4 - Good. 427 out of 997 reviews
4 - Good 43%
Rating 3 - Okay. 142 out of 997 reviews
3 - Okay 14%
Rating 2 - Poor. 45 out of 997 reviews
2 - Poor 5%
Rating 1 - Terrible. 19 out of 997 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Disliked: Staff & service, amenities
The room offered had known issues with the toilet flushes, but still was given to the customers. The breakfast had no option other than meat. So, this hotel is not for vegetarians
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/5 Poor

Disliked: Property conditions & facilities, room comfort
could have been a lot better
The toilet didn't flush, the mattress was a V, there was a clear garbage bag full of food scraps in the hall next to our room for most of our stay, and we were inexplicably put on the side of the hotel opposite to where everyone else seemed to be staying. Our car was all alone, and I wasn't confident in its security because of its isolation.
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a bit out dated but overall comfortable Check in & out was fantastic
Stayed 2 nights in Nov 2020