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Reviews of Highlander Hotel

3 out of 5
Highlander Hotel
Kingussie Road, Newtonmore, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 356 reviews" "
Rating 8 - Good. 157 out of 356 reviews" "
Rating 6 - Okay. 53 out of 356 reviews" "
Rating 4 - Poor. 11 out of 356 reviews" "
Rating 2 - Terrible. 11 out of 356 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel on our roadtrip round the Highlands. The room was modern and comfortable - great bed and the shower was really good too (on the bijou side but lovely water pressure and hot). The room was a good size, accommodating us and 2 German shepherd dogs. The decor in the main hotel areas could do with modernising - very 1970s - but not unpleasant, with the exception of the snug where a really good overhaul is long overdue. The fact that the hotel could accommodate us with the dogs in the bar area to eat was fantastic and fortunately the dogs were well behaved so not an issue. The staff were great, really helpful and attentive although some of them were nervous around the hounds. Food was good, and the sweet trolley should be retained at all costs - modernisation or not! Thank you for a lovely stay. Would certainly recommend the property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Inese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good rooms, clean. Good breakfast and very friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay clean warm bedroom, lovely staff, cooked breakfast excellent but the set up of the cereals very basic didn’t like the massive cooking pans of cereal open to the elements individual boxes and yogurt pots would be more suitable we didn’t think about dinner as never saw example menu in room or at breakfast, it’s been a very pleasant stay though
Stayed 2 nights in Mar 2024

2/10 Terrible

Maria

I emailed the property three times as I wanted to know if I can move the date of our stay as I had an emergency surgery a couple of weeks before our stay. No one returned my email and I called the hotel twice and there was no answer. I understand I booked a non refundable stay but I was in the hospital and the Doctor will not let me travel. I thought the hotel management will take that Into consideration but they just did not care
Stayed 5 nights in Feb 2024
Response from Joseph on 7 Mar 2024
I'm disappointed to read your review. As it was myself who responded on three occasions to get your dates changed through Expedia. The first time being January the 30th 9:07am, the second time being February 2 6:17pm and the third being February 5 9.29pm. On my last messaged I explained we would issue a 250 voucher for a future booking as we were unable to refund your original booking as it was a pre pay non refundable. We had done this as gesture of goodwill due to your circumstances. As normally no refund would be possible with this type of booking.

4/10 Poor

Stuart

Disliked: Staff & service, property conditions & facilities
I gave it one star for location and another for price and that's about it. It's very shabby and run down, looks like it hasn't been done up since the 70's. Room was basic. Breakfast wasn't great, the "buffet" was just a load of old soup pots filled with cereal. Weirdest set up I've seen. Staff on reception weren't particularly friendly, didn't even get a thanks when I checked out. Looks like the whole place just caters for bus tours and contractors and wasn't very welcoming. Great location and price but that's all that's going for it.
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Billy, Perth

Business traveller
Liked: Cleanliness, staff & service
At first sight, the hotel looks old and a bit shabby, but don't let that put you off.The rooms appear to have been refurbished recently to a good standard, and the staff were very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Dorota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Really good location and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Stayed 3 nights in Feb 2024

10/10 Excellent

elspeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

8/10 Good

Lawrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
This was booked at a very good price so wasn't expecting too much however, we were given a lovely clean room with a modern shower room. The staff were very friendly and helpful. Food good too. Had a lovely stay and would go back again.
Stayed 1 night in Nov 2023
Response from EM on 29 Nov 2023
Many thanks for your kind comments. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Anne

Stayed 1 night in Nov 2023
Response from EM on 29 Nov 2023
Many thanks for your positive review

6/10 Okay

David

Stayed 1 night in Oct 2023

6/10 Okay

wendy

Liked: Cleanliness, staff & service
In a nice area. Older hotel. Bath was upgraded, bed needed upgrading. Fortunately it was fairly quiet as you could hear neighboring rooms some. We had breakfast which was poor and expensive and we were not informed when we went in that it was not included. Also hard to find. Need better signage.
Stayed 1 night in Oct 2023

8/10 Good

Dalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean place.
Stayed 1 night in Oct 2023

10/10 Excellent

Jo

Stayed 1 night in Oct 2023

6/10 Okay

Duncan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023

8/10 Good

alexander

Stayed 1 night in Sep 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price we payed.
Stayed 1 night in Sep 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

10/10 Excellent

George

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Car park not large enough
Stayed 2 nights in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Martin

Disliked: Amenities
Staff not interested and bed very uncomfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
This large of a hotel and this old with no luggage lift is not excusable.
Stayed 1 night in Aug 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short family stay
Had a family room which was spacious for the four of us with a good sized bathroom. Staff were all very friendly and helpful. Breakfast was nice. Will definitely be back.
Stayed 2 nights in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

8/10 Good

Trudy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Tejas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, Peaceful and beautiful.
The staff was friendly. Somrtimes the owner is there too to have a supervision, which is good. Good tourist guidance, a pleasant stay for total three nights with the family. The stay is in our good memories which is what the tourists want. Only thing is the breakfast time window should be for 3 hours. But rest it was very good.
Stayed 2 nights in Jun 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean
Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Norman

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Yuriko

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Lucia

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Gunjan

Stayed 2 nights in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to visit other locations
Stayed 2 nights in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
vacation
just ok
Stayed 2 nights in Jul 2023
Response from EM on 15 Jul 2023
Thank you for your comments.

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
A nice & pleasent place to stay. Very clean, tidy, staffs are excellent, meal s good, heating s perfect. Recommended for a stay !! Such a good place.
Stayed 1 night in Jun 2023
Response from EM on 15 Jul 2023
Thank you for your kind comments. We hope that we have the opportunity of welcoming you back in the future.Kindest RegardsElaine

2/10 Terrible

Juraj

Stayed 1 night in Jun 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback.

6/10 Okay

Robert

Stayed 1 night in May 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

10/10 Excellent

Miss L A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Newtonmore
Great hotel in Newtonmore. Lovely friendly welcome at Reception, spotlessly clean, quiet room and fantastic breakfast. We stayed as a pre night for an organised tour and are staying a further 4 nights as part of that tour. Very happy.
Stayed 1 night in May 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back to Highlander Hotel in the future.

6/10 Okay

Graham

Stayed 1 night in Apr 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

8/10 Good

Alison

Stayed 1 night in Apr 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

8/10 Good

Jim

Stayed 1 night in Apr 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

8/10 Good

Paul

Stayed 1 night in Apr 2023
Response from Reception on 7 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

10/10 Excellent

Duncan

Stayed 1 night in Apr 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

6/10 Okay

Neil

Stayed 1 night in Mar 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

8/10 Good

ken

Stayed 1 night in Feb 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Reception on 16 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Highlander Hotel in the future.