Search Hotels by Independent in Newton Stewart

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"WOW!! what lovely staff in a stunning location, amazing food. the breakfast is incredible. a genuinely fantastic experience we will definitely return. we stayed in room 75 which was cosy. with amazing views. simply stunning 😍 it had "

"It’s ok and clean"

"Simply stunning from start to finish. Great hotel, great facilities the staff exceptional"

"Our family kg 4 had a wonderful stay and we were delightfully surprised by the friendliness and fun activities we found during our overnight. The pool was fine if not a bit chilly but was offset by the warm hot tub. We enjoyed getting dinner in the Curling Club’s bar and kids had fun watching a match! Breakfast was good, cold buffet was maybe a little basic but the hot to-order items made up for it and the staff were kind and helpful. Our room had just been renovated and was perfect for our family and pet. There were thoughtful extras like bath robes and slippers and 2 tvs! The only downside was the shower in our room had such low pressure (barely a stream!) and was cold so I could only opt for a bath. Luckily the kids and my husband had showered at the pool. For one night it was fine but maybe wouldn’t want to be stuck without a shower for more than that. Other than the shower everything else was great. "

"Things went wrong that were outwith the hotels control. The staff went above and beyond to make up for the issue. We had a lovely stay as a result and would heartily recommend the Portpatrick hotel to others. Fantastic hospitality. "

"Room was clean but very dated with wood chip wallpaper that had seen better days. Service was good in general"

"Very clean, comfortable and warm 😁"

"It was clean and the staff offered to help with any bags or see us to our room. We stayed one night on our way through town. This is an old building. It was exactly what we expected and needed. If you want a new hotel this is not it. You will be disappointed. However, it is quiet, worn but clean, cozy, and very convenient at a very reasonable price."