Exterior
Check availability

Reviews of Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

4 out of 5
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and facilities plus highly professional team
Stayed 2 nights in May 2024
Response from Joey on 13 May 2024
Thank you for the review

8/10 Good

Kymberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and Rebecca at the front desk was super helpful! The dining experience was subpar unfortunately.
Stayed 1 night in May 2024
Response from Reservations on 15 May 2024
Thanks for the great feedback Kymberly!

6/10 Okay

Priya

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Joey on 29 Apr 2024
Thank you for the review

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location a few minutes walk from the station and city centre. Lovely pool and spa.
Stayed 4 nights in Apr 2024
Response from Joey on 29 Apr 2024
Thank you for the review!

8/10 Good

jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joey on 29 Apr 2024
Thank you for the review!

8/10 Good

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Joey on 29 Apr 2024
Thank you for the review!

8/10 Good

jeremy

Stayed 1 night in Apr 2024
Response from Joey on 6 May 2024
Thank you for the review!

8/10 Good

Huw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super, food quite overpriced - so many other restaurants around for cheaper, we paid more in hotel for a 3 course fixed menu than 3 courses with wine in Gino D'Campos. Good location 5 mins walk from rail station. Nice shower.
Stayed 3 nights in Apr 2024
Response from Reservations on 11 Apr 2024
Hi Huw, thank you for the lovely feedback. I have passed on your your feedback regarding the restaurant to out f&b director. Many thanks

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great post wedding event stay, staff went above and beyond to sort things for us. Worth noting there’s not a ton of dining options around on Sundays.
Stayed 2 nights in Mar 2024
Response from Joey on 26 Mar 2024
Thank you for the review

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on 18 Mar 2024
Hi Alana, thanks for the great feedback!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel food lovely and very comfortable rooms
Stayed 1 night in Mar 2024
Response from Joey on 18 Mar 2024
Thank you for the review!

8/10 Good

Mary

Travelled with family
We like it because it’s near the railway station.Hotel very good, clean, & staff very helpful
Stayed 1 night in Mar 2024
Response from Joey on 12 Mar 2024
Thank you for the review!

10/10 Excellent

Suman, Greenford

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
It is great to see that you enjoyed your stay Suman

2/10 Terrible

Mohammed

Stayed 3 nights in Feb 2024
Response from Reservations on 21 Mar 2024
Hi Mohammed, thanks you for leaving a review. I am sorry to see that you were not satisfied following your stay. If you would like to provide any pointers on where we can improve going forwards, please feel free to reach out.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thanks for the great score Joe

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Was very friendly hotel to stay in and was nice to be remembered by the staff from last time we stayed. Was very busy at the pool but the staff were good enough to ring us when we were able to go in
Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for the lovely feedback Jenny!

10/10 Excellent

Graham

Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for the great review Graham

10/10 Excellent

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Newcastle
I recently stayed at this hotel with my two children age 7 and 11, and had a wonderful experience. The staff was exceptional - friendly, attentive, and always ready to assist with a smile. The rooms were spotless, well-maintained, and provided a comfortable stay throughout. One of the highlights of my stay was the fantastic spa facilities. The swimming pool was a great way to cool down, especially for children. However, due to its small size, it's advisable to check in advance for availability to avoid disappointment. Despite the many positives, there was one minor downside. The bed sofa provided for children was not very comfortable, which could be improved for a better overall experience. Overall, this hotel offers a great stay with its excellent staff, clean rooms, and fantastic spa facilities. I would recommend it to anyone looking for a relaxing and enjoyable getaway.
Stayed 3 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for the wonderful feedback. It is great to see that you had such a positive experience of the team and of the hotel!

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable and vlean
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thanks for the great feedback Deirdre

2/10 Terrible

Fay

Stayed 1 night in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for taking the time to leave a review Fay. It is disappointing to see that you did not enjoy your visit. We are always happy to receive feedback on area's which we can improve on.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly & helpful. Room was clean & very comfortable. Well situated near shops, restaurants, pubs & transport.
Stayed 4 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thanks for the great feedback Derek, we hope to welcome you back soon!

10/10 Excellent

S H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended nice quiet stay. Top quality
Great hotel stay. Clean new and quiet. Close to station. Highly recommended.
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for taking the time to leave a great review following your stay!

6/10 Okay

Kate

Travelled with partner
Liked: Cleanliness
Liked: location, convenient for the train station, lots of bars & dining options nearby. Hotel was clean, large bathroom. Disliked: large queue for breakfast, staff were slow to clear tables so even though there were tables free, they were piled with dirty pots awaiting clearing. Pillows in the room were very lumpy, worst 2 nights sleep I’ve ever had in a hotel. Requested some firm ones from housekeeping which took nearly an hour to arrive and were exactly the same. Uncomfortable bed, 2singles pushed together so an uncomfortable join down the middle. Pool was nice but quite small.
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for taking the time to leave a review Kate. It is disappointing to see that you had a few challenges during your stay. We are always happy to receive feedback on area's which we can improve on. Your comments have been passed on to the relevant managers to review and act on going forwards.

6/10 Okay

Waleed

Stayed 5 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for leaving a review Waleed, we would love to hear how we can improve in the future.

4/10 Poor

robert

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
4 star price without 4 star service
Lack of staff at check in, so long check-in queues. No staff at night for room service, ended up cancelling what we eventually ordered through reception because it was never coming. Just not good enough for a 4 star hotel.
Stayed 1 night in Feb 2024
Response from Joey on 13 Feb 2024
Thank you for the review!

6/10 Okay

Sadie

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Joey on 9 Feb 2024
Thank you for the review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joey on 9 Feb 2024
Thank you for the review

8/10 Good

D

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Will go back
Within 10 mins slow walk to shops. Plenty of bars and cafes in town. 10 mins walk to Quayside. the staff were very friendly and attentive. Nice pool and gym
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks you for the great review!

10/10 Excellent

Junhyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for the wonderful review!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Hi Geoffrey, thanks for the great review!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a very convenient location close to the station. Very comfortable rooms, good gym facilities, fantastic breakfast and very friendly staff. The spa facilities can get crowded, so choose your time wisely. Would definitely return to this hotel.
Stayed 3 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for taking the time to leave your lovely feedback Victoria, we hope to welcome you back soon!

8/10 Good

Ciaran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks for taking the time lo leave a review Ciaran

10/10 Excellent

Michael

Liked: Amenities
Staff and hotel are simply wonderful
Stayed 1 night in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks for the fantastic feedback Michael!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks for the review!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here last month as a Christmas present and our stay was so good. Room was so com and clean. Left my phone charger which never never appeared when I asked staff about it, c
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks for the review Sarah, I am sorry to see you're lost property query hasn't been resolved yet.

8/10 Good

White

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for leaving your feedback.

8/10 Good

Kenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thanks for taking the time to leave a review

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joey on 8 Jan 2024
Thank you for the review!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel and I am sorry it was only for 1 night. From the initial pre-stay communication to the checkout, it was personal and professional. Special mention to Fiona and Nish on reception for their excellent customer service and to Sally who was in full control of the Executive Lounge on the night of our stay. Sally has a fantastic ability to remember guests names and ran the lounge impeccably. I look forward to a return visit.
Stayed 1 night in Jan 2024
Response from Joey on 8 Jan 2024
Thank you for the review!

10/10 Excellent

Lynsey

Great hotel perfect location!
Loved our stay here! I have stayed before and both times been so happy with our stay. The rooms are great size, the service is fantastic. The Christmas decorations were amazing too!
Stayed 2 nights in Dec 2023
Response from Joey on 8 Jan 2024
Thank you for the review!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on 31 Jan 2024
Thanks for the review Helen!

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel
Nice hotel Had a faulty toilet which ran water constantly, was irritating as you could hear it all night.
Stayed 1 night in Dec 2023
Response from Joey on 4 Jan 2024
Thank you for the review

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Reservations on 31 Jan 2024
Thank you for the wonderful score Rachel!

2/10 Terrible

Sylvia, Calgary

Stayed 4 nights in Dec 2023
Response from Joey on 4 Jan 2024
Thank you for the review

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
Stayed a your hotel numerous times before and have recommended to friends and family. On this occasion I was a little disappointed with the lack of tea and coffee facilities( only one milk and one biscuit ) no pillow sprays that we had enjoyed in the past . But we would definitely stay again.
Stayed 1 night in Dec 2023
Response from Joey on 4 Jan 2024
Thank you for the review

10/10 Excellent

R

Stayed 1 night in Dec 2023
Response from Joey on 4 Jan 2024
Thank you for the review

10/10 Excellent

LISA

Stayed 3 nights in Dec 2023
Response from Reservations on 31 Jan 2024
Thanks for the great feedback!

10/10 Excellent

David, Chester-le-Street

Stayed 1 night in Dec 2023
Response from Reservations on 22 Dec 2023
Thanks for the great review David

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on 19 Dec 2023
Hi Paul, thanks for leaving a review following your stay.