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Reviews of The Westfield Inn, BW Signature Collection

2.5 out of 5
The Westfield Inn, BW Signature Collection
435 North Avenue W, Westfield, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 510 reviews" "
Rating 8 - Good. 164 out of 510 reviews" "
Rating 6 - Okay. 65 out of 510 reviews" "
Rating 4 - Poor. 24 out of 510 reviews" "
Rating 2 - Terrible. 8 out of 510 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a vibrant downtown area with lots of restaurant and shopping options, in addition to access to train and bus service into New York City. I grew up in the area and this has become my go-to hotel when I come for events/visits from my home in Vermont.
Stayed 1 night in May 2024

10/10 Excellent

Karoline, Greeley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine proprty that is right in the heart of Westfield. Very nice breakfast. Renata on the front desk was terrific. We would stay here again.
Stayed 2 nights in Apr 2024

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness
Small and awkward.
Stayed 1 night in Apr 2024

8/10 Good

Kirk

Stayed 1 night in Mar 2024

10/10 Excellent

Charmaine Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful choice
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, well-kept property with very nice rooms, a good complimentary breakfast, and is walkable to many restaurants and shops. It's also relatively close to Newark Airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and its amenities were thoughtfully designed. I appreciated but hadn't expected the lovely bathrobe(s) that were supplied. This nice surprise included a lovely welcome from the lady at the desk. I will definitely stay there again when I'm in the area. I'm a woman traveling alone so I really liked the covered and well lit parking area adjacent to the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Stanley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

FP Knights Youth

Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful! Easy walk to many restaurants and shops.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

8/10 Good

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who works the breakfast bar was an awesome worker. She was constantly refilling the food and keeping it clean.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nadezda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Westfield
Beautiful, clean, quiet hotel. Very comfortable stay.
Stayed 1 night in Dec 2023

4/10 Poor

Arthur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Over $200 a night and no services, no help with bags . Breakfast good the first day then less.
Stayed 3 nights in Dec 2023
Response from Bianca on 29 Dec 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities
Heater did not work in my assigned room. It took 40 minutes to get me into another room.
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back again after 4 years and like the refurb. All staff were very helpful, room was large. Only gripe was the wine fridge - I prefer the old fridges that were better for storage. The wine fridge was also so noisy that we had to turn the temp up high to stop it making a loud noise all night. Tip - ask for a room on third floor so you don't get noise from upstairs.
Stayed 4 nights in Nov 2023

8/10 Good

Gregory, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms for the size of the hotel. Rooms were updated and in good shape. Though I did not have the breakfast in the morning, my friends said they a decent spread.
Stayed 1 night in Nov 2023

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Staff & service
The room was fine, but I would not book this hotel again. I arrived early for my room after traveling since 4am, to be told by the receptionist that "Check in is at 3," nothing else offered. I suggested she could at least hold my bags as I had a full schedule of events that afternoon, which seemed like an inconvenience to her, and had to ask more than once if there was a bathroom where I could freshen up, which I was finally directed to. At checkout, I was waiting for my uber when another guest arrived, and was told by the same receptionist that "Check in is at 3 but we can get you a room now. No charge for early check in," and he was accommodated right away. Not sure what was going on there, but shouldn't all guests be treated the same? Even if no room was available, why did I have to advocate for basic service like holding my bags and access to a restroom? Also- plumbing was backwards in the shower- turning the knob to hot gets ice cold water.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Russell

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is not a hotel we will be back to. Terrible customer service and place falling apart. When we first got there, there were no rooms ready or available. OK, no problem. I understand, but the receptionist behind the desk was rude and unfriendly. Normally I wouldn't even have written about it but when we got to the room, well, it was falling apart. When taking a shower the handled to shut the water on and off and control temperature fell off. When my wife was attempting to apply makeup and adjust the makeup mirror it fell out of the wall. The shower door wouldn't stay closed while taking a shower, and when we brought this up to the front desk all they said was a half hearted sorry but couldn't do anything about because it was the weekend. BEWARE. DO NOT STAY HERE!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was extremely pleased with my room, very spacious and comfortable. The complimentary breakfast was better than most. Parking was a little tight - the actual spaces and size of parking lot, but on the whole, I was very happy with my stay.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Westfield Inn 2 or 3 times in 1990s; liked it then. Recent renovations left the feeling of a small, welcoming hotel intact, also everything (room, hallways, breakfast room, entry/concierge room on 1st floor) felt and looked to me current; clean, contemporary, stylish bathrooms and bathing supplies (hair and body cleansers, towels), pillow top beds. etc. I could ell instantly that entry/concierge room looked familiar yet had been updated. Again, clean, fresh, but no sense of anything just done in slapdash manner. Everything carefully planned and done in renovations/updates. Good breakfast in a comfortable, modern breakfast room. Selections for any food choice or requirements (omnivore, vegetarian, gluten free, vegan). And of course waffle maker and freshly prepared food brought out if anything ran low. Pleasant and unobtrusive staff available, efficient. Good hotel within walking distance (zero to six blocks) of a downtown that has and continues to change from the 1990s: Vibrant town, shops. Cuisines from around the world; personal care, growth, training; most open, others with "approved permits" in window almost ready for business. Exciting town, but still retains small-town character. Good stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Helen, Maplewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and would highly recommend this property. Clean, spacious, modern rooms, convenient layout. The hotel staff are great, especially those team members who work at breakfast -- everyone in the breakfast room was extremely friendly, kind, and professional, and made guests feel welcome. Also, the hotel is in a very convenient location in town. Thank you!
Stayed 3 nights in Oct 2023

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Room was big and clean. Addams tavern close by great food and walkable
Stayed 1 night in Oct 2023

8/10 Good

Janette

Liked: Cleanliness, staff & service, room comfort
Our go-to place to stay in Westfield
It’s our go-to place in Westfield. It’s an old hotel that lacks any charm or quality repairs or maintenance. No pool, hot tub, or gym. The recent remodeling of the rooms is ok but nothing is squared or level. But there’s nothing icky about it and everything is always clean, the staff are nice, plenty of parking, and it’s within walking distance of downtown. We’ve tried AirBNB in town and we’ll always go back to this place.
Stayed 6 nights in Oct 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Todd

Convenient location, but price to stay is not worth it based upon the quality of the property. 2 star hotel
Stayed 1 night in Sep 2023

6/10 Okay

Terri

Disliked: Staff & service, property conditions & facilities
Comedy weekend ending on a note.
By the end of our stay we realize that there were bed bugs in the bed my daughter was sleeping in. We told front desk who said they can do a report. We havent heard back from hotel, on what their findings were on the room. No refund, no comp, nothing in the mail or a call. We were offered to changed rooms but since we were leaving early morning Monday 4am, and realized the bites at 8pm sunday we weren't planning on sleeping anyway. We were with a group for a comedy weekend and that was running until 11pm.
Stayed 1 night in Sep 2023

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have used a hook in the bathroom.
Stayed 1 night in Aug 2023

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Patrick, Key West

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Jul 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice boutique hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient, clean and safe
Stayed 1 night in Jun 2023

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and clean property!
Stayed 1 night in Jun 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice location. Town beautiful and transportation by train to New York City !
Stayed 1 night in Apr 2023

6/10 Okay

Claudia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No safe, no mini refrigerator (actually a wine cooler!?) Our bathroom was was terrible! The toilet seat had no lid, it was open all the time. Disgusting! Shower had no curtain, just a very short shower liner and water went all over bathroom floor. There was no FAN nor window in bathroom for ventilation, stayed hot and it smelled. We took pictures if needed. Definitely a 2-3 star hotel. For the amount of money paid (almost $ 250/night …
Stayed 2 nights in May 2023

2/10 Terrible

Harry

I made a mistake on the days. I had never used your platform and and pressed accept by accident. Grrrr
Stayed 1 night in May 2023
Response from Bianca on 19 May 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cute little inn!
Only a two night stay, but it was a super cute hotel. All amenities in the room and a neat little shop at the front desk just in case you need any late night snacks. Breakfast was great, on 2nd floor. Would stay here again when we come back to NJ!
Stayed 2 nights in May 2023

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Local t shops & restaurants.
Stayed 2 nights in Apr 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kevin Terence

Liked: Cleanliness, property conditions & facilities
Great location and the town is fantastic.
Stayed 3 nights in Apr 2023