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Reviews of The Grand Summit Hotel

3.5 out of 5
The Grand Summit Hotel
570 Springfield Ave, Summit, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new renovations. Great bathroom and shower.
Stayed 1 night in Dec 2023

10/10 Excellent

Gerhard

Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Travelled with family
Old charm with new updates. Great room. Staff was exceptionally accommodating. Great setting. Nearby shops. We loved it.
Stayed 1 night in Nov 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
I don't think this is a fair review because the facility is under construction so there were not a lot of amenities. For the price per night I think we should have been told.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Than You Expect
The Hotel is under construction, which the staff was very willing to let you know what was going on. They had ear plugs if needed(we did not need them). Our room was lovely, quaint and had his and her closets! Bathroom towels were top notch bath sheets. The bathroom was very clean! Plenty of outlets to charge your electronics and a desk! Loved the reading light on the headboard, great for going to the bathroom in the middle of the night! Excellent blinds, heat worked great and so did the bathroom fan! The continental breakfast was spectacular with something for everyone! They also replaced the water bottles in the room everyday! The refrigerator was spotless and worked great(quiet)! Every staff member and construction worker was very friendly! We look forward to when it’s finished and we would definitely stay there again!
Grand Architecture
Stayed 5 nights in Oct 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely free breakfast. Friendly staff, immaculate rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose, springfield

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had avery nice stay. Pet friendly.
Stayed 2 nights in Oct 2023

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stay here at least once a month. It’s the perfect location.
Stayed 1 night in Oct 2023

4/10 Poor

JUDITH

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is undergoing renovation. Perhaps they should close and finish the job. We felt "taken."
Stayed 1 night in Oct 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service
The property is undergoing a major renovation. My room was really nice and new! The breakfast was good!!
Stayed 3 nights in Sep 2023

10/10 Excellent

robert

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Good staff. Ameliorated some issues properly.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mirza

Stayed 1 night in Sep 2023

8/10 Good

Michel

Stayed 3 nights in Aug 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Fiana, Dublin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Zero Stars. It has delusions of grandeur claims to be 3 star but has NO AMENITIES. Seriously overpriced. Restaurant is Closed. Pool is Closed. No phone in rooms no way to contact the front desk staff who were unhelpful in person. Rooms are dated and basic. Bathroom steams up as there is no window or fan so steam gets into bedroom. They claim that renovations are underway but there is no evidence of that. It is the Only hotel in Summit but it no longer deserves to be called a hotel. It's a bad BnB. The only nice thing I can say is beds are comfortable and staff (other than front desk) were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023

8/10 Good

Marco

Liked: Cleanliness
Great potential
This hotel has tons of potential but we do have a few problems. No pool no restaurant no bar it needs to be renovated and room prices need to go up!!!! This place is in summit downtown is flowing lots of people they need to put money into the hotel and have the locals eat and drinks at the hotel. And still get customers to sleep there
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Disappointing
Super disappointing to see what new owners have done to this classic hotel. We have stayed here before when visiting family in the area, so we didn’t hesitate to book our rooms for this trip. The remodel doesn’t make sense, materials were poorly chosen and poorly installed, and because of more ongoing work, amenities were not available. No pool, no restaurant, no bar. Falling plaster, holes in the floor, and trash left behind the nightstand. . . We will look elsewhere on our next visit.
Stayed 4 nights in Jul 2023

8/10 Good

Stephen

Stayed 2 nights in Jul 2023

10/10 Excellent

Ana

Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Stayed 7 nights in Jul 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice a and accommodating. My partner and I very much enjoyed our stay. The rooms were clean and the complimentary breakfast was nice. Get the chocolate croissant if you stay there! Overall a very pleasant experience and will definitely stay again.
Stayed 1 night in Jul 2023

8/10 Good

John R.

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled terrible. Like a bowling alley.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a little disappointed that the pool was not available
Stayed 1 night in Jul 2023

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
Small Rooms
Front desk upgraded me to a king but the room in the second floor was a bit noisy from the ac in the roof close to the window. The room is very small but the bed is comfy. The breakfast was ok nothing special. Fire department was there with three engines and I walked to my room and there was no water pressure till the morning.
Stayed 1 night in Jul 2023

6/10 Okay

Laurence

Disliked: Property conditions & facilities
Property was apparently refurbished recently, but it still looks old & tired & room smelled musty
Stayed 1 night in Jul 2023

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a short stay. Got in around 9 and left in the morning without breakfast due to our other plans. We expect to stay again for 2-3 nights in a few months.
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Stayed 1 night in Jul 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comp. parking
Stayed 2 nights in Jun 2023

8/10 Good

magdalena, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, walk in shower is always better than tub shower. Renovated bathroom was nice. TV had poor reception but I’m not there for the TV reception. Walking to town was only about 7 minutes which is nice. The town is pricey but nice area but very enjoyable to walk in. Many churches in surrounding area. I would definitely stay there again.
Stayed 2 nights in Jun 2023

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jun 2023

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I went to check in they said they didn’t have a room for me and this was only about 2 hours after I booked the room on Hotels.com. Luckily there was one cancellation which opened up a room. This had the makings of a vary bad experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice except restaurant and bar not open!
Stayed 1 night in Jun 2023

8/10 Good

Patricia

Travelled with family
hotel and it’s setting - such a grand old dame.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t Stay Here!
This hotel is being renovated by a new owner. Instead, it should be closed for the complete renovations. The website listed amenities that were not available or closed. The room next-door had a dog. The front desk didn’t even know about it, let alone that it was left and attended most of our stay. There was mold in the shower. A leak in the room ceiling. Charming is not neglected, in need of basic repairs, or lamps and light fixtures in rooms that don’t work. Upon check in one of the people in our party, at 9 o’clock at night, was told their room was not ready. Another family member who booked two queen beds, instead was given a room with one king, and told they had to pay additional for it. The person who checked us in, warned us not to use the Keurig’s in the rooms because they were dirty and disgusting. This was consistent with the rest of the hotel!
Stayed 2 nights in Jun 2023

8/10 Good

Eric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Rebecca Carol

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our short stay with our pup. Free parking on site. Clean rooms. Just a bit noisy as we were near the elevator, ice machine, and housekeeping room so we frequently heard noise day and night. Would stay here again though! Just not in the same room.
Stayed 1 night in Jun 2023