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Reviews of Holiday Inn Express Newark Airport Elizabeth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Newark Airport Elizabeth, an IHG Hotel
1128 Spring Street, Elizabeth, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 738 out of 1255 reviews" "
Rating 8 - Good. 322 out of 1255 reviews" "
Rating 6 - Okay. 102 out of 1255 reviews" "
Rating 4 - Poor. 53 out of 1255 reviews" "
Rating 2 - Terrible. 40 out of 1255 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, breakfast looked good. The shuttle was on time but did not drop off at each terminal, so I was far from where I needed to be
Stayed 1 night in May 2024

4/10 Poor

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The recorded message for the hotel told me to go to P4 (airport shuttle location) and then call them back and enter code 20. That turned out to be an invalid extension. We tried many calls, attempting to contact the front desk. They all went to the operator, who never picked up. After standing in the hotel shuttle area for about 20 mins, a shuttle showed up. A more accurate message would have said “go stand outside and wait for our shuttle”. Maddening!!
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
We would like to extend to you our heartfelt appreciation for choosing Holiday Inn Express Elizabeth for your accommodation needs. However, we are sorry we fell below your expectation regarding your recent stay with us which was unacceptable

6/10 Okay

Minoru

Liked: Cleanliness
It is a nice location. But they don’t have any eating place in the hotel. I had to go visit a restaurant of the neighborhood hotel on foot.
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
We would like to extend to you our heartfelt appreciation for choosing Holiday Inn Express Elizabeth for your accommodation needs. However, we are sorry we fell below your expectation regarding your recent stay with us which was unacceptable.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Aiyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay for NYC 1 day trip.
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect airport hotel. Clean, comfortable bed, quiet rooms, great long term parking if you need it for reasonable price, great staff and very good free breakfast. Our free shuttle TO the airport was great right to our airline and runs 24/7 but getting to the pick up spot at the airport on our return was complicated enough that we caught an Uber instead. This is not a high end luxury experience but is so clean and comfortable and quiet I highly recommend it. Staff VERY GOOD and super helpful even at 3am. Perfect place to stay to sleep and fly. We stayed over both going and returning. Oh, and if you do not know the area this is Elizabeth—not a tourist destination, but a great airport hotel. If you are visiting NYC as a tourist stay in Brooklyn or Manhattan!
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
We would like to extend to you our heartfelt appreciation for choosing Holiday Inn Express Elizabeth for your accommodation needs. We are glad that you have enjoyed your stay with us. Please do not hesitate to contact us if we can be of any further assistance and we look forward to welcoming you back in the near future

6/10 Okay

Italo

Travelled with partner
Liked: Staff & service
OK place to pass a night and catch an early connection flight
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Ermanno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel that is located near the airport and offers free shuttle. While waiting for my next flight I spent one night at this hotel. Excellent hotel offering American breakfast.
Stayed 1 night in Apr 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

ALLEN

Liked: Staff & service
Friendly and fast service. Room very comfortable and clean
Stayed 1 night in May 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Dorena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The worst part of our arrival was the wait of 40 minutes for the hotel shuttle that supposedly runs every 30 minutes at that time of night. When we phoned the hotel to inquire, they snapped at us to not call them, that the shuttle would come automatically. Note: there is even a sign posted in the shuttle to call them upon arrival, so, why so rude? Once we were in our room, it was good. Warm, not hot water for shower; otherwise, good.
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
I regret that your hotel stay was less than satisfactory and that your general impression of the hotel was not as what you have expected. Please accept our sincerest apology for your inconvenience. We are committed to do our best to improve our guest experience and always strive to make our guests’ stay a pleasant one.

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff at desk and driver to airport.
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location close to the airport
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Our room was clean and breakfast was good. Free parking and no issue with space. Would recommend!
Stayed 2 nights in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Carol

Liked: Staff & service, amenities, property conditions & facilities
The hotel is really nice. Comfortable, clean room, decent free breakfast, etc. I was a bit put out by the shuttle service, which was late to pick up at the airport and late to leave the inn.
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable with a friendly front desk staff.
Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Claudiamedina970@yahoo.com

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Rhuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

6/10 Okay

Dexter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like: Breakfast was pretty good; clean; staff were nice Didn't like: Transportation by shuttle was convenient, but too infrequent - had to wait a long time at airport; no restaurants in area, had to order pizza for delivery, it was awful :(
Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
We would like to extend to you our heartfelt appreciation for choosing Holiday Inn Express Elizabeth for your accommodation needs. We are glad that you have enjoyed your stay with us. Please do not hesitate to contact us if we can be of any further assistance and we look forward to welcoming you back in the near future

10/10 Excellent

Richard Berko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listed plus Fitness Center
Stayed 3 nights in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Qusai

Good
Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole was our checkin person at the desk. She was knowledgeable, clear, kind and polite and answered all our questions. 5 stars for her!!!
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Holidy Inn Express Newark Airport. My room was very nice and I slept well. I also enjoyed having dinner and drinks at the hotel reataurant.
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Breakfast in the morning !!
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Eric, Riverside

Stayed 1 night in Apr 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, super helpful and shuttle was puntual
Stayed 3 nights in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Amneris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
Room was ok. Refrigerator wasn’t working properly so we lost our food we had in it. They did replace the refrigerator quickly but not the lost food. The free breakfast was convenient.
Stayed 2 nights in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A million cars parked in the neighborhood, several hotels, and only one restaurant.
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Michelle M

Stayed 1 night in Feb 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, shuttle driver was very nice.
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

8/10 Good

Kristina

Stayed 1 night in Apr 2024
Response from Operations Manager on 23 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Reinhart

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location for that Early morning flight
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that there was a hotel next door that served food was Key.
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

6/10 Okay

Kherlen

Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

BRIAN, SAN DIEGO

Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Lives up to its advertised claims.
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Kenneth Terrence

Liked: Staff & service, amenities, property conditions & facilities
Lack of close parking after hours, but understandable. Your next to the airport.
Stayed 4 nights in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Nicole was great at check in. Made sure I had a room with a very late arrival. Great job!
Stayed 1 night in Apr 2024
Response from Cayle on 1 May 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great atay
Stayed 1 night in Apr 2024
Response from Cayle on 21 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place
Stayed 1 night in Apr 2024
Response from Cayle on 21 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Fernando

Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon

10/10 Excellent

Laura, Rosendale Ny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and the room was clean and comfortable. They had a option to order food whenever you want and a very nice breakfast in the morning.
Stayed 1 night in Apr 2024
Response from Cayle on 21 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean, close to airport.
Stayed 1 night in Apr 2024
Response from Cayle on 21 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to EWR
Stayed 1 night in Apr 2024
Response from Cayle on 18 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

10/10 Excellent

Karly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Newark airport. Staff was nice. Room was clean and comfy. Only complaint is that there isn’t an outlet or charging port on one side of the bed.
Stayed 1 night in Apr 2024
Response from Cayle on 18 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

8/10 Good

Ludrose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in process was easy. They have a very decent breakfast.
Stayed 1 night in Apr 2024
Response from Cayle on 18 Apr 2024
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you liked your room and the amenities we provide. We hope to welcome you again soon.

8/10 Good

Rui

Stayed 1 night in Apr 2024
Response from Operations Manager on 14 May 2024
Thank you for your stay with us. We hope to welcome you again soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
We would like to extend to you our heartfelt appreciation for choosing Holiday Inn Express Elizabeth for your accommodation needs. We are glad that you have enjoyed your stay with us.Please do not hesitate to contact us if we can be of any further assistance and we look forward to welcoming you back in the near future.