Search Hotels by Benchmark in New England

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"Staff and room"

"I am a serial guest. I've never had a bad stay. "

"airport shuttle was great"

"Yyy"

"Great staff and nice hotel. Had a great view."

"Starting with driving up, there are some parking garages in the area and you WILL have to pay for parking no matter what you do. In our case, whioe slightly more expensive than parking on our own, we used their valet service. This was by FAR most convenient as we then unloaded our luggage they gave us a ticket and they parked it in their garage. After checkout you take the ticket to the parking cashier (there are 2 windows 1 inside and 1 outside) where they can take your payment or in our case charge it to the card used for our room. We were there abiut an hour earlier than the usual 4pm check in but they still let us get our room early. We opted for a room with city view and king bed. The view was wonderful, even had a small window you can open for fresh air and to listen to the city sounds if desired. The room was spotless, the bed veey comfortable (and this from a couple the usually requires an adjustable bed at home). The hotel itself was beautiful with some outstanding holiday displays put up throughout. We were immediately offered help with our luggage thiugh we declined. The shower had hot water snd great pressure with an option between overhead and a wand (or both). In the morning at 1 of the inside restaurants we had breakfast. The menu was simple but elegant and the food came out quickoy and was PHENOMENAL. Perfectly made to order, the waitstaff was on top of everything ensuring we didnt need to wait for anything. This is where we will stay from now on in boston."

"Room was clean friendly staff "

"The staff were really friendly and accommodating. The valet was professional and right there when we needed them. The two gentlemen that checked us in at 3 PM were extremely hospitable and one of them even asked me to consider that I am in a home away from home. It was a birthday overnight with dinner and a show and we were in from out of town and already starting to have a good time so it was very nice to know that we could feel comfortable and relaxed. The overnight young woman at the front desk was also extremely hospitable and courteous as we returned from a fun night. She was very professional and patient with us when we returned and handled us with class. The rooms we stayed in were perfect for an overnight trip to Boston and Copley Square is right in the heart of Back Bay so it was perfect. Our only feedback was none of us could actually turn the heat down in the rooms. We all adjusted our thermostats to below 70 but the temperature stayed at around 72° all night. Not sure if they were overridden at the front desk, but none of the thermostats were adjusting to the temperatures that we set. That’s a little too stuffy for all of us. The outside temperature wasn’t that bad either, I believe it was in the 40s, it wasn’t freezing so we all thought that was just too warm and stuffy for sleeping. Fortunately, I was the only one who didn’t get much sleep. All of my friends were tired enough to get some sleep in their rooms before check out. Will book again w/temp control. "