Terrace/patio
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Reviews of Hotel Palatina

4 out of 5
Hotel Palatina
Gartenstr. 8, Neustadt an der Weinstrasse, RP

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 171 reviews" "
Rating 8 - Good. 73 out of 171 reviews" "
Rating 6 - Okay. 16 out of 171 reviews" "
Rating 4 - Poor. 3 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
High marks for location
On the plus side: the breakfast was ample and attractive. Eggs were made-to-order. On the minus side: The elevator is barely big enough for two people with packbacks and is frequently out of order. On the plus side: the handsome, next-door restaurant serves excellent food graciously. The courtyard is lovely when the weather is good.
Stayed 7 nights in Apr 2023

6/10 Okay

Bruno

With 28 degrees outside, the heat shuts off in the rooms around 10pm and come back around 8am. If you get up early in the morning, taking a shower in an ice cold bathroom is not pleasant. My room 118 had a weird smell like mold and was very unpleasant.
Stayed 3 nights in Dec 2022

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value and nice place
Very satisfactory!
Stayed 1 night in Jan 2022

8/10 Good

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a former winery
The hotel is still in a good general condition. The walls in some rooms may need repainting due to a number of stains from suitcases or other objects. Nice and spacious sauna area. Good breakfast.
Stayed 2 nights in Dec 2021

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience
Very clean hotel, friendly professional staff. Superb location for the city and train station.
Stayed 1 night in Oct 2021

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money in Neustadt
Impressed by the whole hotel from the ease of parking to the check out experience. The room was a very nice size, bathroom had good quality fixtures and fittings and the bed was comfortable. Internet was super quick and free. Slept very well and it was nice and quiet outside to the inner courtyard. Breakfast offered a wide choice of cold cuts etc but no hot food items. 2 minor negatives - no air-con in the room and no minibar/fridge.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
Great location, the staff are very friendly, the room is comfortable and well-equipped. I would definitely recommend.
Stayed 4 nights in Oct 2018

8/10 Good

charlotte, Lincoln England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Staff very helpful and made our room available early.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clear, comfortable, modern, tasteful hotel
Only in town for one night, but very comfortable, modern, tasteful rooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Hotel was excellent with the only mark down being no air con in the room and opening the windows gave excessive traffic noise. However, this was probably the best bed I have stayed in for comfort, and I travel a lot, so even though hot I slept well.

6/10 Okay

Conrad, Detroit

Liked: Cleanliness, staff & service, room comfort
German trip
Stayed for one night. Very quiet when we stayed, it seemed a bit out of season plus there was building work going on, but this did not affect our stay as there was no noise.

10/10 Excellent

Peter, Bankya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a very nice breakfast!
Great hotel, very nice spacious room and a very nice breakfast!

8/10 Good

David, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel. Close to restaurants, shopping, and train station. Excellent guest services. I will definitely return.

10/10 Excellent

Karl, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great handicap room!
Love the hotel! The handicapped room and bathroom are excellent! Very safe! The entire staff were very friendly and helpful. This was our second stay at this property. We will be back in five months

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Too expensive for the quality of some rooms
This hotel is ok but just way too expensive, at least for the quality of a second category room I got (on the ground floor, in a separate building facing one of two busy streets in Neustadt). But the hotel is clean, new and well furnished, so I understand why some people give the Palatina high rates. I, personally, will certainly not be back.

10/10 Excellent

Helgi, Akureyri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel on Weinstrasse
Picked this hotel out when driving down the Weinstrasse and was not disappointed. The room was high standard and the staff very helpful. Taking a walk in town was also suprisingly nice, we found both good drinks and good food.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Ok but not for this price
The hotel is clean, the rooms are new and well furnished, but we got what seemed a second category room, outside the main building and facing a very busy street (in fact one of two really busy streets in Neustadt). The reception refused to give us another room (sorry, we're fully booked). The breakfast is fine but paid extra on top of a very steep price of the accommodation. I travel very much and I haven't felt this ripped off for years. Otherwise the hotel is fine, if you are lucky to get a proper room, I can understand you can give it 5 points out of 5.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Ok but not for this price
The hotel is certainly clean, the interiors are new and well furnished. However, I got some sort of a second-category room, in another building, on the ground floor, facing a very busy street (one of two main streets in this generally quiet town). The rate of 200 EUR per night (including breakfast) is a rip-off for this level of quality. I booked in advance, so I think they give the worst rooms to hotels.com customers. I will probably choose another hotel in Neustadt next time.

10/10 Excellent

John H, Oxon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location but peaceful with it
Excellent service and clean and comfortable room. Well recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, but...
Very nice place but the wireless Internet log in service was poor. It especially was difficult for smart phones. Another thing that was not great was the glass doors to the bathroom. No one wants to be on display when on the toilet.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Service, sehr nettes Personal, klasse Frühstück und großes Zimmer. Lag leider im EG an der Bundesstraße, mit geschlossenen Fenstern aber sehr ruhig.
Stayed 1 night in Apr 2024

8/10 Good

Pit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Enorm dårlig service
Usædvanlig dårlig service, der stod da vi reserverede hotellet at der var 1 min. til Pfälzerwald, Receptionisten sagde, nej der er 45 min i bil. der var ikke noget lys ved bagindgang og parkeringsplads de første mange dage. Usædvanligt megen trafikstøj! Dårlig rengøring i morgenmadsrestauranten, der blev ikke tømt skraldespande på bordene, tørret rundt om tallerknerne, alt affald blev bare tørret ned på gulvet. Vi fandt et stjålet kreditkort i nærheden, de var ikke hjælpsomme med at give det til politiet, nej men sagde hvorfor lod du det ikke ligge. Jeg måtte selv gå til politiet med kortet, under al kritik, vi kommer der aldrig igen!
Stayed 4 nights in Jan 2024

8/10 Good

Micky

Business traveller
Liked: Cleanliness, staff & service
Hotel in Bahnhofsnähe
Schönes Hotel in Bahnhofnähe. Parkplatz auf der Rückseite vom Hotel. Eingang etwas gewöhnungsbedürftig da sehr verwinkelt. Wenn man dann die Rezeption erreicht trifft man auf nettes Personal. Altes Gebäude mit unterschiedlich großen Zimmern. Zustand ok. Das beste ist das Frühstück mit frischen Orangensaft zum selber pressen und auf Wunsch Spiegeleier. Frische Brötchen und jede Menge Auswahl in guter Qualität.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael Jörg

Stayed 2 nights in Jan 2024

8/10 Good

Annkatrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war OK
Stayed 1 night in Dec 2023

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich hatte ein wunderschönes Zimmer und habe mich rundum wohl gefühlt. Auch der Wellnessbereich ist richtig schön und sauber.
Stayed 1 night in Nov 2023

6/10 Okay

Uwe

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Ute

Stayed 1 night in Nov 2023

8/10 Good

Oliver

Travelled with partner
Nettes Personal, sehr gutes Frühstück. Leider etwas verbaut. Zimmer aus dem Hotel raus, durch den Hof. Leider auch im Bademantel, wenn man in die Sauna möchte.
Stayed 2 nights in Oct 2023

8/10 Good

Ralf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dalibor

Stayed 1 night in Oct 2023

8/10 Good

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
Geräumiges, ansprechendes Zimmer; freundlicher Service, kostenlose Parkmöglichkeit; reichhaltiges Frühstück. Nähe zur hübschen Altstadt. Insgesamt: empfehlenswert!
Stayed 1 night in Oct 2023

8/10 Good

Jens

Liked: Cleanliness, staff & service
Nettes Personal und Zentral gelegen
Stayed 2 nights in Oct 2023

10/10 Excellent

Willy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schoenes zentrales Hotel ,sehr sauber und komfortabel . Kommen gerne wieder ,einzige Anmerkung das Zimmerpersonal klopft schon kurz nach 9 an die Tuere ,etwas frueh bei Check out bis 12 Uhr ,im Flur daher sehr hellhoerig !
Stayed 1 night in Oct 2023

8/10 Good

Dietmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima kamer en dichtbij centrum
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hermann-Josef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Oct 2023

8/10 Good

Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkuft und Personal ok!
Stayed 2 nights in Sep 2023

10/10 Excellent

Pauline, amsterdam

Stayed 1 night in Sep 2023

6/10 Okay

Sebastian

Travelled with partner, Travelled with group
Liked: Staff & service
Handtücher teilweise nicht sauber Wurst beim Frühstück nicht immer frisch
Stayed 2 nights in Aug 2023

8/10 Good

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, gutes Frühstücksbuffet Zimmer in einem sehr guten Zustand
Stayed 1 night in Aug 2023

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marion

Stayed 2 nights in Jul 2023

8/10 Good

Svend-Aage

Stayed 1 night in Jul 2023