Outdoor pool, pool umbrellas, pool loungers
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Reviews of Paradise Beach Hotel

3 out of 5
Paradise Beach Hotel
289 Lewis Place, Negombo

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 112 reviews" "
Rating 8 - Good. 50 out of 112 reviews" "
Rating 6 - Okay. 30 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
I was here last time in 2006. Remains a very good hotel on the beach. However, few guests due to Covid 19 pandemic. The rooms are spacious with good aircon, fridge, toiletries, and large king sized bed. Only issue can be doors banging at night-time but there are many signs asking people to be quiet.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Prasad

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
this was not for me. Not very nice for me to stay Very unfriendly staff. Check out was delayed due to inexperience and inefficient man in charge at the time (around 10pm on the night of 27 Feb)
Stayed 2 nights in Feb 2020
Response from Anuradha on 2 Mar 2020
We regret inconvenience occurred in this regard. Thank you for your feedback

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Feb 2020
Response from Anu on 2 Mar 2020
Thank you!

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Anu on 2 Mar 2020
Thank You!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Anu on 18 Feb 2020
Thank You !

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget luxury. Great location
Great value for £40 a night with a sea view. Right on a quieter bit of negombo beach with a great selection of beds and benches on the beach. Paid around £1.50 for a large Lion beer bottle. Check in was easy and they got our room ready early as we arrived early due to flight time. Only big negative was that the booking on hotels.com said a free airport transfer but there was no information on the booking confirmation and none of the telephone numbers worked so we had to pay for a taxi. Staff were all very kind and friendly. Perfect stop on the way in and out of the country
Stayed 1 night in Feb 2020
Response from Anu on 18 Feb 2020
Thank you for the comments. :)

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Starting to look very old now. The Staff are still brilliant and riendly. Very few people there when i checked in Jan 20th, actually quiet full stop in Negombo.
Stayed 11 nights in Jan 2020
Response from Anu on 18 Feb 2020
Thank you for the comments :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
closer to beach, staff were friendly, we were so comfortable
Stayed 1 night in Jan 2020
Response from Anu on 18 Feb 2020
Thank you for the lovely comment :)

2/10 Terrible

Chinthani

Disliked: Cleanliness, property conditions & facilities, room comfort
not happy
It was a messy and not clean at all .we booked the hotel according to the pictures on the app . We felt like we were scammed. Very dirty hotel. Wasn’t happy at all . Garage around the hotel , the pool was dirty . We will never return back . Highly recommend not to stay at the hotel . We had to asked the housekeeper to change our bedding upon for our arrival.
Stayed 1 night in Jan 2020
Response from Anuradha on 18 Feb 2020
We are sorry for the inconvenience caused. We will work accordingly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2020
Response from Anu on 18 Feb 2020
Thank You

10/10 Excellent

NA, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good easy access open beach attached to hotel..........................
Stayed 1 night in Jan 2020
Response from Anu on 18 Feb 2020
Thank you for the comment.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good value hotel great location great breakfast . Nice friendly staff
Stayed 3 nights in Nov 2019
Response from Anu on 19 Dec 2019
Thank you for your comment!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were good view was fantastic service good but a little slow
Stayed 2 nights in Nov 2019
Response from Anu on 7 Nov 2019
Thank you for your comments.

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Nicolas

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
A quick stop over
One of those hotels who probably look very good 25 years ago. Very basic, but nice value when it comes to thr room. Common area are not great. Cheap tho.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to complain about this hotel. Very clean spacious room with all amenities and friendly/courteous staff. I rebooked to stay with them again because I like this place and its worth every penny you spent. Special recognition to Percy for his loving care during my stay.
Stayed 3 nights in Sep 2019
Response from Anu on 21 Sept 2019
Thanks you for choosing our hotel & for the good comments. :)

6/10 Okay

allison

Liked: Cleanliness, property conditions & facilities, room comfort
Service needs improvement
Staff decided that 9am was a great time to do loud drilling and construction directly outside of my room, even though only 4 rooms were occupied in the entire hotel. Called to reception one night for water and was told I would have to go down to the desk to retrieve it myself. The room itself was nice but the service was lacking and I will stay elsewhere next time.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing On arrival they didn’t even have our booking we had to email them our Wotif confirmation The room had no drinking water we had to purchase The breakfast was very ordinary
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing
The hotel loks fine in the pictures but in reality it is outdated and dirty . The bed is terrible .
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
By the beach
By the beach. Courteous staff. Amenities were good though not state of the art.
Stayed 1 night in Sep 2018

8/10 Good

math, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and comfortable
Well we stayed one night can’t tell much about it but food wise very good and reasonable prices
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for a quick overnight stay
Hotel was clean and comfortable. The staff were helpful. It’s not a luxury hotel. Modest breakfast but tasty. Bit noisy with kids running around in the corridor. It served our purpose as we arrived on a flight at 3 am and left later in the day.
Stayed 1 night in Jul 2018

10/10 Excellent

Lori, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very impressed with this place. Loved the pool! We would definitely stay here again.
Stayed 5 nights in Jun 2018

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Solo traveller.
Lift didnt work and no wifi. The staff tried to fix but it was poor signal or non existant. Veey frustrating as I required it for work purposes and it was advertised on hotels part. The swimming pool was good but overall a very dated hotel in need of updating/facelift.
Stayed 1 night in Mar 2018

10/10 Excellent

lesley, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be coming back and would recommend to anyone to stay. The pool is tremendous.
Stayed 4 nights in Jun 2018

6/10 Okay

jk, new york

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant as room was dusty and dirty. Existing guests were complaining
Stayed 1 night in Dec 2017

8/10 Good

mary, ann arbor, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
michigan, usa
the hotel was clean , nice pool, great buffet. location was convenient for us to book a 9 day tour. the pirate bar is fun and they did a nice job decorating for Christmas.
Stayed 2 nights in Dec 2017

6/10 Okay

robert

Airport stopover
Just an airport stop over
Stayed 1 night in Dec 2017

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY WELL LOCATED, STAFF VERY WARM, FOOD IS GOOD
Stayed 1 night in Dec 2017

8/10 Good

Kian Wee, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Pro and con
Pro: 1) next to the beach 2) swimming pool 3) comfort room Con: 1) no phone list to call reception or room service 2) wifi signal is weak 3) staff altitude so so 4) one day has buffet, another day no buffet 5) buffet variety not much
Stayed 2 nights in Nov 2017

8/10 Good

Louis, Harderwijk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have seen the hotel evolving from a modest place in 1991 to a modern hotel with good service, frendly staff, clean rooms and good facilities
Stayed 3 nights in Sep 2017

8/10 Good

Ivy

Liked: Cleanliness, staff & service, room comfort
Good beachside location
The balcony door did not lock and I had to insist on being moved to another room. In the second room the safe did not work.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very average hotel
Our family booking was placed largely from the pictures viewed from their webpage. A few days into our trip it was clear that these pictures were several years out of date and little upkeep had taken place. Most of the staff were friendly and the food was of a good standard but slightly repetitive.

8/10 Good

Mopse, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach front
First impressions as you pull up to the hotel are quite poor, but that quickly changes with the great reception and attention given by the staff. Once you walk into reception the full splendour of this hotel can be seen; the swimming pool vista onto the beach, lovely. Rooms were clean and comfortable. It is a good walk into the town centre, but tuk tuks are readily available at a cost of only 200 LKR ( jusy ove £1) I would definately book this hotel again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
TheHotel was quite expensive. The staff were friendly though

2/10 Terrible

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, Not as Promised
The hotel web site states there are 62 well appointed rooms with wonderful views of the Indian Ocean. This is not true, 9 of the rooms have wonderful view of wasteland which is used as dumping ground and often as a place to sleep and use as a toilet, the view on opening our curtains after a late arrival on the 1st morning was a man having a poo. The roof top of the adjacent building is also used to keep pigeons which does make a mess of the balcony and therefore it can not really be used. The rooms in question are 120 to 122, 220 to 222, 320 to 322. These rooms are sub standard and not as advertised and should be sold as budget rooms for a much lower cost. A request for a room change was requested but could not be done, no apology or compensation was offered. In fairness the grounds and pool were good but it is impossible to get the man having a poo out of my head. The room I was stuck with (room 220) was not as advertised and tarnished the end of what was a great holiday. Please accept this a formal complaint and a request for a refund on my 3 night stay. please

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell and antes
Had a bad room left after the first night. Room had bad smell.

2/10 Terrible

Rebecca, Sydney

Disliked: Property conditions & facilities, room comfort
Disappointing to say the least...
This hotel was not cheap and was unfortunately not good value for the money. The rooms need updating and the breakfast was awful. The only positive was the staff who were very friendly and obliging.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Roland, Torquay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good food, close to the airport, good starting point for our Sri Lankan tour.

6/10 Okay

Angel

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Jackie, Basildon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise beach stay
Nice hotel, great garden. Staff lovely and polite, nice quite position.

10/10 Excellent

JOHN, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A holiday in Paradise
We stayed for 14 nights. The hotel is in a good position for all amenities in Negombo. All of the staff made us welcome we felt we were part of a big family. The restaurant food is very good. The Paradise Beach hotel is what the name says it is.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Negombo overnight stay
Stayed overnight in this hotel as arrived via a late night flight . Good basic hotel and value for money for an overnight stay . Buffet breakfast was decent and staff were pleasant .

8/10 Good

Kayla, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay at the Paradise Beach Club! This was actually my second stay here after returning from a group tour and it was nice to be remembered and "welcomed back". The service was fantastic. The omelettes at breakfast were the best I had my entire time in Sri Lanka. If I could just make one suggestion it would be more variety with fruit but perhaps it's better when more fruits are in season. The pool area was also a favourite. All in all, I felt like a very valued guest and if I am fortunate enough to return to Sri Lanka I will stay at the Paradise again :-) thank you.