Courtyard

Reviews of Sentido Heritance Negombo

5 out of 5
Sentido Heritance Negombo
175, Lewis Place, Negombo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 289 out of 437 reviews" "
Rating 8 - Good. 102 out of 437 reviews" "
Rating 6 - Okay. 29 out of 437 reviews" "
Rating 4 - Poor. 10 out of 437 reviews" "
Rating 2 - Terrible. 7 out of 437 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ali Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach
Stayed 2 nights in May 2024

10/10 Excellent

TYRONE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I arrived at Heritance Negombo and during our check in, we explained our diet concerns because of a recent operation. The front desk clerk immediately notified the restaurants staff of our no salt diet and the staff really paid attention to not only our diet but the little things to ensure our vacation will remain in our hearts for a lifetime. They are truly amazing at Heritance Negombo Hotel and we will definitely reccomend this hotel to our family and friends or anyone that coming to Sri Lanka. Once again thank you very much on a amazing vacation.
Response from SENTIDO Heritance Negombo on 6 May 2024
Dear Valued Guest Tyrone, Greetings from Sentido Heritance Negombo, Sri Lanka! We are super fascinated by your authentic and overjoyed feedback. Your every input means a lot for us. We will convey your super laudation to the relevant staff who impressed you by her service. We would like to see your next presence soon as our adorable guest. Have a safe flight! Thank You.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport efficient staff
Stayed 2 nights in Apr 2024
Response from SENTIDO Heritance Negombo on 1 May 2024
Dear Valued Guest Susan, Greetings from Sentido Heritance Negombo, Sri Lanka! We are so happy by your excellent feedback which means a lot for us. We look forward to welcoming you back soon for enjoyable stay as our adorable guest. Thank you.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and clean
Stayed 1 night in Apr 2024
Response from SENTIDO Heritance Negombo on 17 Apr 2024
Dear Valued Guest Christopher, Greetings from Sentido Heritance Negombo, Sri Lanka! Thanks for opting us for your recent visit and for taking your time to make a positive review. We look forward to welcoming you back for another enjoyable stay. Thank You.

10/10 Excellent

ANNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Apr 2024
Response from SENTIDO Heritance Negombo on 9 Apr 2024
Dear Valued Guest Anne, Greetings from Sentido Heritance Negombo, Sri Lanka! It is so lovely to hear your precious feedback. We eagerly await your next presence soon as our trustworthy guest. Thank You.

10/10 Excellent

KESHAB

Stayed 1 night in Mar 2024

8/10 Good

Jennifer, Atlantic Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay upon landing in Sri Lanka.
Stayed 2 nights in Feb 2024
Response from SENTIDO Heritance Negombo on 19 Mar 2024
Dear Valued Guest Jennifer, Greetings from Sentido Heritance Negombo, Sri Lanka! It is so great to hear your recommendation. We look forward to welcoming you back for another great stay. Thank you.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip, Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A great hotel with all the amenities. Beautifully landscaped grounds and pool with nice dining options both at the hotel and in the area. Views of the Indian Ocean are great. Would highly recommend this hotel if you are traveling to Sri Lanka.
Stayed 1 night in Feb 2024
Response from SENTIDO Heritance Negombo on 10 Feb 2024
Dear Valued Guest Phillip, Greetings from Sentido Heritance Negombo, Sri Lanka! We are so thrilled by your super commendations and the high recommendation. Your every input energizes us to strive more to please our guests. We look forward to welcoming you back in your every footsteps to Sri Lanka. Thank You.

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Quick and efficient check in, we arrived before 11am and we’re in our room within 15 minutes.
Stayed 2 nights in Jan 2024
Response from SENTIDO Heritance Negombo on 6 Feb 2024
Dear Valued Guest Andrew, Greetings from Sentido Heritance Negombo, Sri Lanka! We are so delighted that you satisfied with our hospitality service. We would like to extend our splendid hospitality services on your next presence soon. Thank You.

4/10 Poor

MIHAEL

Stayed 1 night in Jan 2024

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel!
Brilliant stay at this beautiful hotel! Lovely kind and attentive service with a personal touch. Beautiful clean and spacious rooms with a lovely view overlooking the pool and beach. Comfortable pool lounges and nice pool bar with food available. Great location and also some nice Italian restaurants 1 minute walk away. Delicious and reasonably priced breakfast! Really can’t fault this place, I loved every moment of my stay and didn’t want to leave.
Stayed 1 night in Jan 2024
Response from SENTIDO Heritance Negombo on 9 Jan 2024
Dear Valued Guest Justine, Greetings from Sentido Heritance Negombo, Sri Lanka! We are profoundly happy with your spectacular review. Your feedack encourage us to strive more to please our guests. We would like to see your next presence soon as our adorable guest. Wishing you a fabulous year with great opportunities to make your life better! New Year's greeting with all the good wishes from the entire team. Thank You.

10/10 Excellent

Joy

Stayed 1 night in Dec 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - short stay
Great room, lovely views, great staff. Unfortunately had to wait 45 minutes for a tuna panini at the restaurant, we then saw them making it 5 minutes before serving it to us as the kitchen is fully visible. Sadly didn’t have much time to enjoy the beach before it started raining during our one night stay.
Stayed 1 night in Nov 2023
Response from SENTIDO Heritance Negombo on 5 Dec 2023
Dear Valued Guest Emma, Greetings from Sentido Heritance Negombo, Sri Lanka! Thanks for your commendation on view, staff and rooms. We have taken a note of your other inputs. We extend our apology, if anything dishearten your feeling. We look forward to extending our salutation on your next arrival soon in coming festive season to enjoy the festivity . Thank You.

8/10 Good

Jegthesan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grea place to stay , very quiet rooms are clean Staff are very good Staff and Services are very prompt We had very pleasant stay
Stayed 3 nights in Nov 2023
Response from SENTIDO Heritance Negombo on 5 Dec 2023
Dear Valued Guest Jegthesan, Greetings from Sentido Heritance Negombo, Sri Lanka ! We are so excited to hear your dynamic review on room, staff and services. We look forward to welcoming you back for another pleasant stay in the coming festive season. Thank you.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Upeli

Stayed 1 night in Sep 2023

10/10 Excellent

Pauline, east hampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from Negombo Heritance on 25 Sept 2023
Dear valued guest Paulin, Thanks for your review. We encourage you to make another visit to enjoy your stay. Until next time good bye.

6/10 Okay

sumara, west jordan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reception is lacking a personal touch. The web and the hotel page gives wrong information about restaurant times as well as the room service, causing me to go bed hungry.
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Dear valued guest Sumara, Please pardon for the inconvenience caused during your stay. However, Management takes necessary improvements to extend you a better service next time. We are expecting an another opportunity to make your stay memorable.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel to stay in - clean hotel and friendly staff. It was also conveniently located to the airport. I would recommend!
Stayed 1 night in Aug 2023
Response from Management on 7 Sept 2023
A warm greeting to you,Your kind review has warmed our hearts! We're overjoyed that your stay was memorable. Your compliments inspire us to continue offering excellent service. We anticipate your next visit with great enthusiasm!Kindest Regards, Management

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service
Maintenance not good (bathroom doors would not shut, shower flooded the whole bathroom. Food good but really expensive. Staff good.
Stayed 2 nights in Aug 2023
Response from Management on 4 Sept 2023
A warm greeting to you, Thank you very much for your kind comments about our hotel, we appreciate you taking the time to make a review, this is of great use to us. Thank you for providing us with your critical feedback, we apologize that your experience was not as excellent as we hoped for but we will pass this information on to our hotel staff to enhance our hotel. We hope we have the opportunity to serve you again soon. Warm Regards, Management

10/10 Excellent

Stephanie, Abu Dhabi

Stayed 3 nights in Aug 2023
Response from Management on 7 Sept 2023
Thank you very much!

10/10 Excellent

Glenn, derrimut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff makes this hotel a really enjoyable experience.
Stayed 2 nights in Jul 2023
Response from Management on 4 Aug 2023
A warm greeting to you,We're truly grateful for your positive feedback! We're delighted you had a memorable experience and appreciate your praise of our lovely hotel. We can't wait to host you again for another exceptional stay!Best Wishes, Management

10/10 Excellent

Amika, brampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I enjoyed our stay at your hotel. Rooms were clean and spacious. Staff was friendly. Also appreciate the honesty and integrity of staff who located a dress I left behind. Means a lot.
Stayed 1 night in Jul 2023
Response from Management on 4 Aug 2023
A warm greeting to you,Your fantastic review is very much appreciated! We're thrilled that we could contribute to a memorable stay. Your praise encourages us to continue striving for excellence in all we do. We're eagerly looking forward to your next visit!Kind Regards, Management

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness
Room was spacious and nice view. Needs a paint though. Restaurant was good. Difficult to get a taxi late at night. Learnt this the hard way.
Stayed 2 nights in Jun 2023
Response from Management on 14 Jun 2023
Dear Adam,We're glad you enjoyed your spacious room and the restaurant. We apologize for the difficulty in finding a late-night taxi. Your feedback will be considered for future improvements. Thank you for choosing Heritance Negombo, and we hope to welcome you back for a more pleasant stay.Best regards, Management

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Heritance!
Great service from all the staff! Food was great and the massages in the spa were amazing, I went twice! Thank you all for looking after us so well!
Stayed 2 nights in Mar 2023

10/10 Excellent

Gary

Stayed 2 nights in Mar 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was very short (~8pm - 6:30am) so I can't comment on too much. BUT all of my experiences were positive, the check in staff were lovely, the room was very comfortable and I found the restaurant reasonably priced for a hotel. Unfortunately, I didn't have a chance to take in all the surroundings of the hotel or the amenities - the view of the ocean from the lobby was lovely though :)
Stayed 1 night in Mar 2023

10/10 Excellent

Keith

Stayed 2 nights in Mar 2023

10/10 Excellent

Tony

Stayed 4 nights in Feb 2023

4/10 Poor

Jorge

Stayed 1 night in Feb 2023

6/10 Okay

Alex Selvanayagam

Liked: Amenities
Very mixed opinion

8/10 Good

Ismar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Arlene Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many hotels in Sri Lanka, the customer service is spectacular, & heritance negombo is no exception. Will be coming back when traveling to negombo.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is 5 stars ✨, but it doesn’t look like, when you entering your room the smell is so bad , floor was dirty in room , smell of soap was terrible. Glasses in breakfast area was not clean , swimming pool was full of black birds! The beach was super dirty, a lot of plastic, bags ! We stayed only for 16 hours in this hotel , thanks god 😃 I will never come back to this hotel !
Stayed 1 night in Mar 2022

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel to relax in after a long journey. The room, pool, and grounds are lovely and the staff (front desk, restaurant and spa) could not have been more eager to please. I cannot recommend this hotel enough.
Stayed 1 night in Mar 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2022

10/10 Excellent

Paul, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms face the ocean, which permits witnessing beautiful sunsets and moon rises!
Stayed 2 nights in Jan 2022
Response from Management - Heritance Negombo on 27 Jan 2022
Dear Paul, Thank you for choosing Heritance Negombo as your preferred accommodation. We are delighted to have delighted you. We look forward to welcoming you back, soon. Sincerely, Management - Heritance Negombo

8/10 Good

Hodaya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
probably the best option in Negombo
Heritance is a very nice hotel in Negombo, located on the beach (there's access from the hotel but the beach is not great). It's close to restaurants but some of them were closed duo to covid. The staff is really nice and welcoming they were very helpful with everything we needed.
Stayed 4 nights in Dec 2021
Response from Management - Heritance Negombo on 27 Jan 2022
Dear Hodaya, Thank you for choosing Heritance Negombo as your preferred accommodation. We are delighted to have delighted you. We hope to welcome you back, soon. Sincerely, Management - Heritance Negombo

10/10 Excellent

PARESHKUMAR

Travelled with family
Liked: Cleanliness, staff & service
The service by the travel desk ( Sampath ) was excellent . He took care of the transportation very well .
Stayed 2 nights in Dec 2021
Response from Management - Heritance Negombo on 27 Jan 2022
Dear Pareskumar, Thank you for choosing Heritance Negombo as your preferred accommodation. We are delighted to have delighted you. Thank you for your recognition of our associate and his service. We hope to welcome you back, soon. Sincerely, Management - Heritance Negombo

10/10 Excellent

Harini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice views of the beach!
Stayed 1 night in Dec 2021
Response from Management - Heritance Negombo on 27 Jan 2022
Thank you, Harini! Sincerely, Management - Heritance Negombo

10/10 Excellent

Sky

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great Place
Really great hotel, would love to comeback and stay when we visit Sri Lanka again.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Nov 2021

2/10 Terrible

Alexander

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Smelly room, lots of flies and mosquitoes in the room (were there before before us), and bad food and service.
Stayed 1 night in Oct 2021

10/10 Excellent

ABHINAV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful
Everything was amazing. The location was beautiful, and the views from the room too. The room was spotless clean with a super comfy bed. Best thing of all was the staff. They were super helpful even before I got there, and extremely friendly and attentive, just amazing! I really recommend rhe hotel, it's a guaranteed wonderful stay.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and quick on requests.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to spend the 2 day quarantine when entering Sri Lanka. The food was wonderful, the room service prompt and the employees like shalindra and Chirangra were so incredibly friendly. Super close to the airport.
Stayed 2 nights in May 2021
Response from The Management on 26 Jul 2021
Thank you so much for your kind words. We are delighted to have delighted you.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negombo under Covid 19 conditions
This was my 3rd visit to Heritance Negombo first time under Covid restrictions. Quarantine conditions. They were very efficient.
Stayed 7 nights in Feb 2021