Ratings based on 149 verified reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 6 Dec 2019
View from the roof was great and we had a wonderfully breakfast
Comment from Hotel Management
6 Dec 2019 by Sara - Front Office Department, Hotel Management
Dear Guest,
we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent and lovely stay with us. We are very glad to read you was really satisfied about our services in general and the suite we gave you. Actually one of our main features is the fact of being a modern Hotel in an Historical building, so you can benefit and enjoy all the comforts of a classic Hotel but briefing an unique and extraordinary atmosphere.
We really look forward to welcome you back!
Warm regards,
Sara
by a verified traveller
Posted 3 Dec 2019
Comment from Hotel Management
4 Dec 2019 by Sara - Front Office Department, Hotel Management
Dear Guest,
We would like to thank you for choosing the Eitch Borromini Hotel! The happiness of our guests is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence to spend again a great time together!
Best regards,
Sara
by a verified traveller from Seattle, Wa.
Posted 26 Nov 2019
The hotel was great, pretty, steeped in history, and beautiful. It was grander than I expected and was more than pleased. It was a bit noisy - old building and lots of street / square noise but it’s not a complaint really. I will say that I questioned the concierge service on where a local would go out to eat. (All of the restaurants near by are touristy and serve the same dishes!) he gave me a few names to look into. All were very high end and fancy with big $ tags! Wanted something local and good. Had to do my own research and came up with a great place that we were the only tourist in and the food was delicious.
Comment from Hotel Management
1 Dec 2019 by Sara Front Office Department, Hotel Management
Dear Mrs. Danielle,
Thank you for your kind words and for spending your time writing about us! We are very happy to read that you loved our historical building and your stay with us.
We always take care of our guests and we want to give them the best advices regarding the restaurants. Depending on what the guest wants, we suggest different restaurants: from the fancy ones to the typical roman osteria. We really look forward to welcome you back in our Hotel so that we can give a better suggestion for a restaurant!
Best regards,
Sara
by a verified traveller
Posted 22 Nov 2019
Comment from Hotel Management
24 Nov 2019 by Sara, Hotel Management
Dear Guest,
First of all we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. Guests' happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together!
Warm regards,
Sara from Front Desk
by a verified traveller
Posted 13 Nov 2019
Right in the very heart of city centre beautiful building with lots of history and thats before you get outside! Breakfast had plenty choice unless you want traditional english breakfast but hey your in Rome. Every major sight see is within 30 minutes walking.
Comment from Hotel Management
14 Nov 2019 by Sara, Hotel Management
Dear Guest,
we would like to thank you for choosing our Eitch Borromini Hotel and for spending your time writing about your recent stay with us. We are very glad you liked our breakfast in our Terrazza Borromini.
We are very happy to read that you loved our location: we are located in the hearth of the city, very close to all the most important attractions like The Pantheon, The Trevi's Fountain, The Vatican, etc.
Looking forward to meet you again!
Warm regards,
Sara from the Front Desk
by a verified traveller from New York
Posted 9 Nov 2019
Hotel was nice. They were renovating the hotel during our stay. I’m sure by now it’s done. No view of piazza Navona as we hoped and the shower was tiny but overall it was a nice hotel and great location.
Comment from Hotel Management
9 Nov 2019 by Sara, Hotel Management
Dear guest!
Thank you for your kind words about your stay with us!
We are very glad that you have enjoyed our location: we are in an historical building located in the heart of the city!
Looking forward to meeting you again in our renovated Hotel!
Best regards,
Sara
by a verified traveller from Belmont, CA
Posted 25 Oct 2019
Breakfast was poor for the the rating of this hotel, but the worst was an attempt to bill me twice for the one room we used: the hotel claimed that it received "two reservations" for one room, when it was obvious that it was some glitch where the Expedia agency apparently sent the reservation for one room, according to the records two times within 9 minutes. Clear attempt at ripoff, and during the five night of our stay, the manager of the hotel was never available to straighten it out.
Comment from Hotel Management
21 Nov 2019 by Front Office Department, Hotel Management
Dear Mr. Simon,
We are very disappointed about what you are saying.
We did not just claim that we have received two reservations for one room; we actually received two different reservations with two different bookings numbers (1172958121 and 1172952519) from Expedia and we proved that to you and, in fact, when we informed you about that, you were aware that you made a double booking. You said to us that you were not worried about that becuase you had an insurance and that you would have the money back. At the check out you signed for both of the credit cards transaction and you asked for the original receipt of both reservations as a proof document to send to your insurance company.
Regarding the breakfast, we offer to our guests classic continental breakfast with a wide selection of sweet and savory choises. The guests can have any type of coffee and flavors of fruit juices. Anyway, thank you for the advise, we can always improve ourselves.
.
Best regards,
Front Office Department
by a verified traveller
Posted 22 Oct 2019
Comment from Hotel Management
23 Oct 2019 by Manuel , Hotel Management
Dear Guest, first of all we would like to thank you for choosing our Eitch Borromini and for spending your time writing about your recent stay with us. Guests happiness is our first goal: we are very glad to read you had a lovely stay and everything was how you were expecting. We look forward to welcome you back in our Historical Residence, to spend again a great time together! Warm regards.
by a verified traveller
Posted 21 Oct 2019
Great location beautiful building and view from terrace for breakfast is amazing. Downside is because of its proximity to amazing cafes and restuarants its in a precinct that is noisy till all hours of the morning but wouldnt stop us staying here again. Wifi doesnt work no phone in room and all thr room lamps cant be plugged in as they dont fit new powerpoints. #firstworldproblems like i said its beautiful location and building which makes up for the other things
Comment from Hotel Management
22 Oct 2019 by Sara, Hotel Management
Dear Guest, we would like to thank you for choosing our Eitch Borromini and for spending your time giving a great feedback about your recent stay with us. We are very happy to read you really loved our Historical Residence, located in the heart of the Eternal City. We really look forward to welcome you back! Warm regards, Sara,
from the Front Desk
by a verified traveller
Posted 16 Oct 2019
Comment from Hotel Management
16 Oct 2019 by Sara, Hotel Management
Dear Guest, we would like to thank you for choosing our Eitch Borromini Hotel and for spending your time writing about your recent stay with us. We are very glad to read you was really satisfied about our services in general and the suite we gave you. Actually one of our main features is the fact of being a modern Hotel in an Historical building, so you can benefit and enjoy all the comforts of a classic Hotel but briefing an unique and extraordinary atmosphere. Looking forward to meet you again! Warm regards, Sara from the Front Desk
