Rooms are old and in very bad condition, not clean and uncomfortable bed. The rooms on the 4th floor at least are old and need urgent renovation.
We had 2 rooms for 9 nights, we change one of them for a suite, paying extra fee, and the bed on the so called suite were smaller than the regular room.
The staff is friendly, our experience with the expensive food was disappointing, we had to wait one hour (yes...one hour) for one simple, small pizza.
some times the restaurant for breakfast is chaotic, with no coffee or toaster or spoons...
if we deserve any room upgrade for our +gold status on Expedia, we never got it, since we had to pay for the upgrade required.