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"Great place overall"

"Not sure how this is even classed as a 4*. Rooms closer to a barrack.. doesn’t have shampoo and hair conditioner or body wash so bring your own as they only have a weird water-activated hand soap. When we asked for an ironing board we were told they don’t have any for guests and would only accept dropping our clothes off so long as not linen, with turnaround of 3-4 days… Beds also not comfortable and dirty without a proper cover, only a sheet. Food was rubbish / prison food and depressing, we drove out every day to much nicer areas in Sicily. We learned upon checking in all inclusive does not mean everything is inclusive, still have to top up a voi card for drinks like an aperol spritz or negroni. Did not use amenities a lot as was here for another function, however it seemed the default answer for all hotel staff is no. We were told we needed an animator to allow us to play tennis even though we had brought all of our tennis kit. Felt like a daycare and finally argued through that we can go without an animator, who were constantly on break and inaccessible anyway. Would gladly avoid this place at all costs if you can. A true hell scape, unless you’re into mass produced all inclusive type of experience (which again is not really all inclusive) "