City view
Check availability

Reviews of Moxy Nashville Vanderbilt Area

2.5 out of 5
Moxy Nashville Vanderbilt Area
1911 BELCOURT AVE, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 367 reviews" "
Rating 8 - Good. 71 out of 367 reviews" "
Rating 6 - Okay. 32 out of 367 reviews" "
Rating 4 - Poor. 18 out of 367 reviews" "
Rating 2 - Terrible. 17 out of 367 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tonya

Travelled with family
Disliked: Amenities
It was just ok for the price. No coffee or mini fridge in your room. And no ice on the floors either. The machine downstairs with soda u could buy was broken. So had to ask for ice and a glass at the bar for any drinks purchased. The employees were nice and I don’t know if I could have been if everyone coming down was asking for cups and ice all the time. Mgmt needs to consider this nicety to have for people spending upper prices in the area. Heard other guest calling it a murder mystery hotel due to the dark paint dark carpet and dark lighting in the hallways. I had not thought that until I heard them say it….so there is that…. And no coffee in the room either. U get it free but had to completely dress to go to the bar for that as well…..other than that it was fine. And we felt safe
Stayed 2 nights in May 2024
Response from Tam on 8 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from tam on 27 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

April J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel! Loved the minimalist decor & the bar check in was cute! Only thing I would change is the ability to change the temp on the rooms. Great trendy experience and apparently the local college students love it!
Stayed 3 nights in Mar 2024
Response from Tam on 23 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Armando

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Bartender is the receptionist, very rude and terrible customer service. On day 1, while in our room another guest showed up to our room with a key that works! Thankfully we knew them but imagine if that was not the case. Walls are all blue. Dogs peeing inside the property multiple times. Wouldn’t stay here again honestly. It was close to location so convenient but I would try a different hotel. Cannot believe this is a Marriott…
Stayed 2 nights in Mar 2024
Response from Tam on 12 Mar 2024
Thank you for choosing to stay with us. Your experience with us here at the Moxy is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Moxy leadership team, so we can do our best to ensure this does not occur again.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Julianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in at the bar was such a fun/interesting experience! Rinishka, who checked us in, was wonderful, as was every other person who we interacted with. They went above and beyond to make the stay as comfortable and tailored as they could. Comfortable, clean, aesthetic rooms, pet friendly (with a reasonable fee!), and close to lots of good food. The bar across the street got a little rowdy late at night (this was a Saturday, so to be expected), but head phones or ear plugs will block it out.
Stayed 1 night in Mar 2024
Response from Tam on 6 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 1 night in Mar 2024
Response from Tam on 6 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and urban vibe.
Stayed 1 night in Mar 2024
Response from Tam on 2 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Miguel

Stayed 1 night in Feb 2024
Response from Tam on 23 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team. So that we may improve, can you tell us more about your experience?

10/10 Excellent

Betsy

Stayed 1 night in Feb 2024
Response from Tam on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Hotel near Vandy, excellent staff
The hotel met our needs in every way. The staff was beyond friendly and super efficient. The lobby is a perfect place to hang out. Lots of extras are included in the reservation that added to the experience. The room was quiet and comfortable. The hotel is walking distance to a number of restaurants,shops, and Vanderbilt University and Hospital.
Stayed 1 night in Feb 2024
Response from S. Pope on 14 Feb 2024
Thank you for choosing to stay with us and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We hope that you choose to stay with us again in the further.

10/10 Excellent

Jonett

Travelled with group
Stayed 3 nights in Feb 2024
Response from Tam on 5 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tam on 5 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moxy is a charming place to stay and very well located with several desirable shops and restaurants in walking distance. Staff was incredibly friendly and helpful. The room was clean and comfortable. Yes, there is a small window between the bathroom and main room but it is privacy glass. We were very happy with our stay and would stay at this location again!
Stayed 2 nights in Jan 2024
Response from S. Pope on 24 Jan 2024
Erin - We are so happy that you decided to stay with us. It was a pleasure to serve you. So glad to hear that the staff was friendly and helpful. I hope that you come back to hang with us in the future.

6/10 Okay

Leslie

Stayed 1 night in Jan 2024
Response from Tam on 5 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Moxy was so nice and helpful. When my flight got cancelled they were more than accommodating and truly concerned about my situation of being stranded from the snow. I am also thankful to the staff for staying the night to offer one of the best customer service experiences in food and drinks that was able to do with the severe winter conditions. They ended up being the only facility open going into the night which I was truly grateful to be able to get a good warm meal and drink. Thank you to the Moxy staff who worked on January 15th!!
Stayed 2 nights in Jan 2024
Response from Tam on 18 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kristin

Stayed 1 night in Jan 2024
Response from Tam on 18 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

CARLA

Stayed 1 night in Dec 2023
Response from Tam on 18 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel amazing staff..If you visiting Nashville this the hotel to stay at very clean an comfortable
Stayed 2 nights in Nov 2023
Response from Stephanie Pope on 16 Dec 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Tam on 18 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hasbrouck

Stayed 1 night in Dec 2023
Response from Stephanie Conway on 13 Dec 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Stephanie Conway on 13 Dec 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

10/10 Excellent

Jacqueline

Liked: Amenities
The front staff was so very accommodating! All was great… so comfortable!
Stayed 1 night in Dec 2023
Response from Stephanie Conway on 13 Dec 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
Slow check-in
Stayed 1 night in Dec 2023
Response from Stephanie Conway on 13 Dec 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Super central to the universities...
Stayed 1 night in Nov 2023
Response from S. Pope on 4 Dec 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tam on 23 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is showing some wear. TV remote was functioning properly.
Stayed 1 night in Nov 2023
Response from Tam on 21 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Nancy

Business traveller
Liked: Staff & service
No valet parking, no bell hop to help with bags, window shade wouldn’t come down, dirty glass in bathroom, no refrigerator in room. People were friendly. Loose area rug and slippery shower not helpful for handicapped.
Stayed 1 night in Nov 2023
Response from Tam on 21 Nov 2023
Hi,We understand that the Moxy is not everyone's vibe. Thank you so much for giving us a try.

8/10 Good

Yiwei

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Tam on 21 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Corina F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Hotel is beautiful, room was spotless, staff very helpful and friendly, excellent customer service! They gave us two free drinks from the bar, which we used to purchase mocktail drinks. The parking was cheap, $30, compared to other hotels in the area. There are several good restaurants and shopping across the street and within walking distance. Safe area to stay. Will stay again :-)
Stayed 1 night in Nov 2023
Response from Tam on 14 Nov 2023
Hi,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Tam on 14 Nov 2023
Hi ,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Carolyn, Huntington

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Moxy is a very unique hotel. The lobby is great to hang out in. Service was a bit slow but everyone was friendly. The rooms however are just not functional. There are pegs to hang clothes but only a few hangers. Where am I putting my underwear? There is only one small bedside shelf to put anything on as well- it’s a minimalists dream room. Other than that the electrical was also messed up. To turn on the bathroom lights, you had to have the main light switch on. Meaning if you had to pee in the middle of the night? You have to turn the bedroom lights on. It was stupid. Speaking of the bathroom, the door was a barn style with semi opaque glass. Unfortunately if you are in the bathroom and someone opens the hotel door? Anyone in the hall is getting an eyeful because it’s right there! I get that my comments are about the design and it’s not for everyone. But our room specifically had a broken faucet in the shower; the handheld one was broken and couldn’t be hooked back into the wall. Also the opaque bathroom door wouldn’t stay shut. It was off level and just slid open the whole time- kind of annoying when you are trying to go to the bathroom. Finally, only one elevator was working all weekend. We tried to find the stairs to walk down but we never could find them. This place would be fine if I was 23 and not unpacking my suitcase. For the 40 crowd? We need to put our stuff places!!!
Stayed 3 nights in Nov 2023
Response from S. Pope on 9 Nov 2023
Carolyn - Thank you so much for taking the time out to hang with us. I apologize that Moxy wasn't your vibe. We do understand that it isn't for everyone. If you choose to give us another try in the future, we would love for you to come hang out again.

2/10 Terrible

Thomas

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I had a lot of issues with this hotel. There were items that were broken and I never saw any evidence they were being repaired--especially the elevators--they were down one elevator the entire stay. There is a trashbucket under a leak in the hallway and no evidence anyone cares. The last straw is that I was quoted $10 per night for parking and charged $30 per night. They wouldn't listen to my complaint because I couldn't name the person who checked me in. The lobby is noisy. I started trying to work there while my daughter was sleeping upstairs and they crank the music up at 6 AM. They were kind enough to let me into the 'listening room' to be able to make a phone call.
Stayed 2 nights in Oct 2023
Response from S. Conway on 2 Nov 2023
Thomas - Thank you for choosing to stay at the Moxy. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I took a look at your folio and see that we adjusted the parking charges. I hope that you give us another chance in the future.

10/10 Excellent

Maryfran

Stayed 2 nights in Oct 2023
Response from Tam on 28 Oct 2023
Hi,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Shauna

Liked: Amenities
Fun location and nice suite with private patio! Lots of activities on the lobby!
Stayed 2 nights in Oct 2023
Response from Tam on 28 Oct 2023
Hi,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

william

Stayed 1 night in Oct 2023
Response from Tam on 14 Nov 2023
Hi ,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Nathan

Stayed 2 nights in Oct 2023
Response from S. Pope on 23 Oct 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you.

6/10 Okay

Sheila

Stayed 2 nights in Oct 2023
Response from S. Pope on 9 Nov 2023
Sheila - Thank you for choosing to stay at the Moxy Nashville Vanderbilt and providing your honest feedback.

6/10 Okay

Ed

Stayed 1 night in Oct 2023
Response from S. Conway on 7 Oct 2023
Ed - I recognize your time is valuable and appreciate the feedback you have provided. What could we have done to make your stay 10/10?

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and nice Loved the room that resembles a stable and really cool bathroom
Stayed 2 nights in Oct 2023
Response from S. Conway on 7 Oct 2023
Deborah - We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from S. Conway on 2 Nov 2023
Craig - Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to get additional information from you so that I can know what we could have done to make your stay better.

2/10 Terrible

Siobhan

Stayed 1 night in Sep 2023
Response from S. Conway on 20 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to get additional information from you so that I can know what we could have done to make your stay better.

2/10 Terrible

Helen

Stayed 2 nights in Sep 2023
Response from S. Pope on 26 Sept 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

8/10 Good

Skyler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from S. Pope on 22 Sept 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

8/10 Good

Edward

Great location, only fair condition of hotel.
Hallways and lobby area had only fair housekeeping. Room was fine except a chest of drawers are needed.
Stayed 4 nights in Sep 2023
Response from S. Pope on 13 Sept 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S. Pope on 12 Sept 2023
Thank you for staying with us. We look forward to you coming back to hang with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had appointments at Vanderbilt Cancer Center and the hotel was in walking distance. Clean room and staff very friendly.
Stayed 2 nights in Sep 2023
Response from S. Pope on 10 Sept 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback. We hope that you come again to stay with us.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this hotel more than any other I have stayed at. The staff was always very friendly and the downstairs lobby area was a great place to hang out. The check in desk is a bar and the lobby is full of games (pool, darts, shuffle board, ...). We hung out there on several nights after our other activities and had a great time.
Response from S. Pope on 10 Sept 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. We are so delighted to hear that you enjoyed every aspect of the lobby. Thank you so much for your feedback.

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing modern industrial design
The room was designed very nice!. Didn’t have much seating to sit & enjoy a relaxing time though. Didn’t have a bathtub so if you have little ones this isn’t the room for you. Room was exceptionally clean. Location was perfect for what we needed. It was close to Vanderbilt Children's hospital. Expect to pay extra for hotel parking lot.
Stayed 1 night in Sep 2023
Response from Tam on 28 Oct 2023
Hi ,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Darwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Perfect location for Belmont visit!
Stayed 2 nights in Sep 2023
Response from Stephanie Pope on 8 Sept 2023
We are so happy that you decided to stay with us. It was a pleasure to serve you. Thank you so much for your feedback.

6/10 Okay

Cherri

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We were told to go to the wrong room. We kept telling them the key wasn’t working. We called from the room we were given, we went down to talk to them three separate time. When the guy came to “fix” our lock is when he finally noticed something was wrong so he took us to the front desk and they finally checked the room we were supposed to be in was the room next to it even though the number was written wrong on the card carrier they gave us. So we stayed in a cheaper room than we paid for and they didn’t even try to refund us. The whole time we were supposed to have a king room with the balcony. We only got to stay in that room for our anniversary ONE night. Kind bummed and upset that our money wasn’t refunded. It was their mistake to give us the wrong room in the first place.
Stayed 2 nights in Sep 2023
Response from S. Pope on 8 Sept 2023
Cherri - Thank you for choosing to stay with us.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We take safety and security very seriously. Someone from the hotel will be reaching out to you.