Terrace/patio

Reviews of Hotel Fraye Nashville, Curio Collection By Hilton

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 211 out of 271 reviews" "
Rating 8 - Good. 40 out of 271 reviews" "
Rating 6 - Okay. 14 out of 271 reviews" "
Rating 4 - Poor. 5 out of 271 reviews" "
Rating 2 - Terrible. 1 out of 271 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, Newburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kaia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third visit to the Fraye. My only critique is the coffee bar isn’t slow, not well staffed and no food/pastry options available.
Stayed 2 nights in May 2024
Response from GM on 23 May 2024
Dear Kaia, Welcome back! We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, David Norman, GM

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so awesome!
Stayed 2 nights in Apr 2024
Response from GM on 20 May 2024
Dear Amy, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, David Norman, GM

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear James, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, David Norman, GM

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from GM on 20 May 2024
Dear Grant, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, David Norman, GM

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location.
Stayed 4 nights in May 2024
Response from GM on 20 May 2024
Dear Heidi, Thank you for taking the time to write. I'm happy that our beautiful hotel and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, David Norman, GM

10/10 Excellent

Sparkle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Would definitely return. They are dog friendly.
Stayed 3 nights in May 2024
Response from GM on 15 May 2024
Dear Sparkle, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff here at Hotel Fraye, thank you for your business, and please come back soon. Best, David Norman, GM

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Thoe hotel was beautiful. The restaurant was so delicious.
Stayed 4 nights in May 2024
Response from GM on 15 May 2024
Dear Kimberly, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, David Norman, GM

6/10 Okay

SHYTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful.
Stayed 2 nights in May 2024
Response from GM on 18 May 2024
Dear SHYTINA, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our wonderful staff, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to Nashville. Sincerely, David Norman, GM

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place so much will be back
Stayed 2 nights in Feb 2024
Response from GM on 9 May 2024
Dear Mariah, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, David Norman, GM

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I would highly recommended it and stay there in the future. The only downfall was the lobby bar had odd hours and closed early. Also the charge to get late checkout was a bit pricey compared to other properties I have stayed.
Stayed 3 nights in May 2024
Response from GM on 9 May 2024
Dear Alexander, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip! Best, David Norman, GM

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean and updated. The pool area was exceptionally nice. The staff were always friendly and helpful
Stayed 3 nights in May 2024
Response from GM on 6 May 2024
Dear Jared, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, David Norman, GM

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great service poor location 1.4 miles from downtown and the action
Stayed 4 nights in May 2024
Response from GM on 6 May 2024
Dear william, Nashville is a great city, and we are thrilled you had a nice time while staying at our hotel. We are proud of the extraordinary team that runs it, so it is wonderful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, David Norman, GM

10/10 Excellent

Gary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eautiful accomadations and winderful staff
Stayed 3 nights in May 2024
Response from GM on 6 May 2024
Dear Gary, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, David Norman, GM

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable great decor
Stayed 2 nights in Mar 2024
Response from GM on 4 May 2024
Dear Mary, Thank you for your review and recommendation of our hotel. I'm pleased to hear that our modern accommodations and ample amenities made for a nice experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, David Norman, GM

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great vibes
Stayed 1 night in May 2024
Response from GM on 4 May 2024
Dear Michael, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, David Norman, GM

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Great staff!!!!
Stayed 3 nights in Apr 2024
Response from GM on 1 May 2024
Dear Donna, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, David Norman, GM

10/10 Excellent

Karoline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was wonderful, but the best part was the staff. Kima was the first person to greet us and she was fantastic! Friendly, helpful and welcoming. She was the first of highly professional and friendly staff. Our room was clean with great views. The pillows are some of the best ive experienced in a hotel. All in all a perfect stay! If my husband and I ever travel to Nashville again, we will surely stay here.
Stayed 3 nights in Apr 2024
Response from GM on 1 May 2024
Dear Karoline, Isn't it amazing how a friendly face can make all the difference in the world while you are away from home? Thank you so much for sharing this touching review regarding the beautiful job that Kima does and the great person that she is. I appreciate your comments and will share them with the entire staff. Thank you again and we can't wait to host you again soon! Best, David Norman, GM

10/10 Excellent

Johanne

Travelled with partner
This is a beautiful hotel, the decor is eclectic and so much fun!
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Johanne, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and comfortable accommodations. Your remarks serve as an encouragement to our team, who strive to provide a pleasant stay. Thank you for sharing your experience, and please visit us upon your return to the area. Best, David Norman, GM

10/10 Excellent

Markeisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing we just had one issue which was a stain on the sheets but i was able to locate housekeeping who was on our floor and she was able to provide us with another one…..
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Dear Markeisa, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Best, David Norman, GM

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our visit to the Fraye met all our expectations. The staff were very friendly and eager to help with all our inquiries. The hotel was a quick Uber to the downtown area and a good location to venture out into other areas of Nashville. We would definitely recommend staying at the Fraye.
Stayed 3 nights in Apr 2024
Response from GM on 26 Apr 2024
Dear Susan, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, friendly service, and accommodations all helped make your trip successful. Thank you for your business and your recommendation! We would love to host you anytime your travels bring you back to the area. Best, David Norman, GM

10/10 Excellent

Kelli

Travelled with partner
Very nice!
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Kelli, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, David Norman, GM

8/10 Good

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Food and drinks were ok. Staff was friendly. I didn’t like that they only give one towel per guest and the smell in the hotel smelled like matches which was weird. 4/5 stars.
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Jenni, We appreciate your business and the fact that you shared a review. It is lovely to hear that you found our staff and location wonderful, but I regret that you didn't have a more exceptional overall experience. Thank you for being our Guest and providing us with some areas that we can improve upon, so your next stay will be perfect. Best, David Norman, GM

10/10 Excellent

Robert, Cave Creek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional. Pool is closed until May, but nice outdoor and indoor bars.
Stayed 3 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Robert, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, David Norman, GM

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and lots of dining options that are walkable. We walked down to party central 5th & Broadway and it was a good walk but doable. We would certainly stay here again.
Stayed 6 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Kendra, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of the Hotel Fraye. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, David Norman, GM

8/10 Good

Ayana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GM on 19 Apr 2024
Dear Ayana, We appreciate your high recommendation and welcome you to settle in again anytime. Best, David Norman, GM

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Amy, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, David Norman, GM

10/10 Excellent

David Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear David Charles, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, David Norman, GM

10/10 Excellent

Davinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this property, it was so welcoming and everything was nice ..
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Davinda, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, David Norman, GM

6/10 Okay

TAVIPHA

Liked: Staff & service
Lost hot water.
Stayed 1 night in Apr 2024
Response from Sonya on 15 Apr 2024
Thank you so very much for taking the time to tell us about your experience. We are so very sorry for the delay in restoring the water temperature back to normal. We appreciate your business and hope you will come back to see us in the future.

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in mid town and close to Vanderbilt
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Christopher, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and your taking the time to share your thoughts. Please come again soon! Best, David Norman, GM

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charles in Gathre was exceptionally friendly, attentive and helpful. (and funny too !) When checking in I requested quietest room possible, and the gal at desk got us a room far from the elevator, very peaceful and quiet, great nights sleep. Breakfast was divine, must try the bacon flight - never have we ever experienced bacon like this! Overall staff was very friendly, decor and setting was lovely and modern, and CLEAN.. Enjoyed the fire pit on pool patio (too cold to lay by pool) and drinks and food at pool bar were great. Appreciate the keurig in room, helps for waking up / hate having to leave hotel room for my first morning cup- so that was gre Only complaint of entire sta the dinner Charcuterie board was way heavy on the cheese, would have liked some nuts, dried fruit, olives etc to balance it out more-Fraye is nicely located to all the things we were doing - broadway, music city center convention center, the Gulch etc..( and it's right next to Hattie B's) quick and easy Ubering everywhere from there.
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Jennifer, The whole team is thrilled to be a positive reflection of Nashville and its friendly residents. Thank you for taking the time to share your excellent rating and detailed comments with us and other guests. We look forward to welcoming you back soon for another delightful stay. Best, David Norman, GM

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for visiting kids at Vanderbilt and enjoying Downtown.
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Noelle, Our location is one of the best attributes of our Hotel Fraye, and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you, and we hope to do so again. Best, David Norman, GM

10/10 Excellent

Channing, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was next level. I will gladly return.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Channing, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, David Norman, GM

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024
Response from Hotel Fraye Guest Ambassador on 29 Apr 2024
Thank you so much for staying with us and for your feedback! We are elated to know your stay at the Fraye went great! We hope to see you again for future stays

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Everything like Broadway, Country Music HOF, The Gulch, is in walking distance if you are ok with 1-2 mile walks. Awesome staff, updated rooms, great bars. Seemed very sound proof as well.
Stayed 4 nights in Apr 2024
Response from Morgan Front Desk Agent on 7 Apr 2024
Thank you for your feedback! We'd love to see you again!!

10/10 Excellent

Kathryn, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing room with amazing view. Super comfortable bed. Delicious food! Grateful for the room service option. Overall Great service with polite staff. Love this hotel!! Highly recommend.
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Dear Kathryn, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again. Best, David Norman, GM

10/10 Excellent

Lyzette, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nicely decorated, and within walking distance of Vanderbilt University.
Stayed 2 nights in Mar 2024
Response from GM on 6 Apr 2024
Dear Lyzette, Thank you for your thoughtful review. I appreciate you choosing us while in the area. I'm glad you enjoyed hour hotel's cleanliness and location. It was our pleasure to host you, and we hope to see you again. Best, David Norman, GM

10/10 Excellent

Ksenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. A bit far from the Broadway strip
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Ksenia, I am glad our Hotel Fraye provided you with a five-star experience while visiting Nashville. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, David Norman, GM

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean
Stayed 1 night in Mar 2024
Response from Sonya on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!!
Stayed 2 nights in Mar 2024
Response from Sonya on 31 Mar 2024
Awesome! Thank you for the "Excellent" review. We look forward to seeing you in the future!

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. As a first time Nashville visitor the staff was outstanding in their customer service and friendliness great location
Stayed 2 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear Lydia, We are honored to have hosted you on your first visit to Nashville. We are proud to be a part of this great city and are thrilled you enjoyed our hotel. We hope this is the first of many visits! Best, David Norman, GM

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Heidi, Thank you for this excellent review. We enjoyed hosting you and hope to do so again soon. Best, David Norman, GM

10/10 Excellent

Nataliya, Newmarket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for reasonable price.
Stayed 3 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear Nataliya, What more can you ask for? We are thrilled to see that you had an excellent experience and are grateful for your business and feedback. Please come back soon! Best, David Norman, GM

10/10 Excellent

Ryan

Stayed 2 nights in Mar 2024
Response from Sonya on 25 Mar 2024
Thank you for the perfect 5 review! We welcome the opportunity to serve you again in the near future!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and great staff in perfect location
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Dear Julia, We are thrilled to hear about your wonderful experience and cannot thank you enough for your kind words of support! It means the world to us that we were able to provide you with a truly satisfying stay. We sincerely appreciate your choosing to stay with us and cannot wait to welcome you back for another top-notch experience in the near future. Best, David Norman, GM

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staff was so friendly and accommodating and wonderful. coffee bar in the lobby and great walking distance to a ton of stuff and easy pickup dropoff drive through for ubers. 10/10
Stayed 3 nights in Mar 2024
Response from Sonya on 11 Mar 2024
Thank you so very much for your review! We appreciate your feedback and look forward to welcoming you back the next time you are in our city. Safe travles!

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Front desk was very friendly and helpful!
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Andrew, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant, thanks to our fantastic staff. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, David Norman, GM

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will start again
Stayed 1 night in Feb 2024
Response from GM on 9 Mar 2024
Dear Ashley, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, David Norman, GM