Outdoor pool

Reviews of Days Inn by Wyndham Nashville North/Opryland Area

2.5 out of 5
Days Inn by Wyndham Nashville North/Opryland Area
3312 Dickerson Pike, Nashville, TN

Reviews

6.8
Rating 10 - Excellent. 99 out of 391 reviews" "
Rating 8 - Good. 105 out of 391 reviews" "
Rating 6 - Okay. 85 out of 391 reviews" "
Rating 4 - Poor. 45 out of 391 reviews" "
Rating 2 - Terrible. 57 out of 391 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

don

Travelled with partner
Disliked: Amenities
Not good
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

2/10 Terrible

Frank, Cambridge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only breakfast was a granola bar or honey bun the juice tasted like chemicals the staff would not acknowledge you
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Frank,We're deeply sorry to hear about your disappointing experience with breakfast and the lack of acknowledgement from our staff. This falls far below the standard of service we strive to provide. Please accept our sincerest apologies for the inconvenience caused. We will address these issues with our team to ensure they are rectified immediately. We appreciate your feedback and hope for the opportunity to make it right during your next stay.Sincerely, Hotel Manager

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Typically Days Inn hotels aren't bad, but the property was terrible. If it wasnt for the fact we couldnt find anything in the location and price range we wanted on short notice we would not have stayed here. We had to purchase our own cleaning supplies and bedding for this room. There were stains on the curtains, the lamp shades the bedding. It smelled incredibly musty and dirty in the room. The bed was so uncomfortable it was a very old spring matress that has been very used. The bedding looked very old and dirty as well. The tv and remote didnt work we had to complain multiple times to get that issue fixed. The fire alarm was disconnected in our room,wich is very scary and should be illegal that they are disconnected. The alarm clock was busted and broken as well. The bathroom was small we had little to no water pressure and what we did have was straight burning hot water. The parking was very tight as well. OVERALL I WOULD NOT RECOMMEND THE HOTEL IT NEEDS ALOT OF WORK AND IT DEFINITELY NEEDS AN INSPECTION TO MAKE SURE THINGS ARE UP TO CODE.
Stayed 2 nights in May 2024
Response from Hotel Manager on 9 May 2024
Dear Katie,We sincerely apologize for the unacceptable experience you had during your stay. It's distressing to hear about the numerous issues you encountered with cleanliness, amenities, room conditions, and safety concerns. This does not reflect our standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address these matters immediately to ensure necessary improvements are made. We hope to have the opportunity to restore your faith in us in the future.Sincerely, Hotel Manager

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Expressway
Stayed 1 night in May 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback about our hotel's convenient location near the expressway. We're delighted to hear that our proximity to the expressway was beneficial for your stay. We hope you had a comfortable visit overall and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Thought it would be close to some pubs or music, but everything was quite a ways away.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Jamie,Thank you for your feedback. We apologize for any inconvenience caused by the distance to pubs or music venues from our hotel. We understand the importance of location convenience for our guests. We hope overall you enjoyed your stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Lisa

I forgot my toothbrush and they did give me a complimentary one.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We're glad to hear that our team was able to provide you with a complimentary toothbrush during your stay. Ensuring our guests have everything they need for a comfortable visit is important to us. We appreciate your feedback and hope you enjoyed the rest of your stay. Visit again soon.Sincerely, Hotel Manager

4/10 Poor

Steven

Disliked: Staff & service, amenities, property conditions & facilities
I reckon the photos must have been taken 10 years ago it was very tired ,dated ,extremely noisy, Breakfast was meant to be included but was sparse to say the least. Had a spare couple of hours and decided to try and chill out round the pool which was padlocked shut.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Steven,We're truly sorry to hear about your disappointing experience. Ensuring our guests have a comfortable and enjoyable stay is our priority, and we regret that we did not meet your needs on this occasion. Your comments will be shared with our team for improvement, and we will take steps to address the issues you've mentioned to ensure a better experience for our guests in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Christina, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and the staff were nice and very helpful
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Christina,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and that our staff provided friendly and helpful service. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was dirty. We found hair in the bath tub. The room smelled like cigarettes and we requested a non smoke room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Alicia,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 Excellent

XINGFU

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,We're glad to hear that you had a great experience! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Would give 5 stars if the flooring wasn’t coming apart
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for your positive feedback and for considering a 5-star rating. We're glad to hear that you had an overall enjoyable experience during your stay. We apologize for any inconvenience caused by the flooring issue. Rest assured, we will address this promptly to ensure a seamless experience for our guests. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
A bit noisy but clean and good value.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Todd,Thank you for your feedback. We're pleased to hear that you found our hotel clean and a good value. We apologize for any inconvenience caused by noise during your stay. Your comfort is important to us, and we'll work to address any noise issues to ensure a more peaceful experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Erinisha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to switch rooms because the first one I was in the bathroom door was off the hinges and the refrigerator didn’t work. The second room had nasty sheets on the bed with stained spots no wash clothes so I had to go out and buy some linen sheets and towels .
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Erinisha,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Okay

Molly

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The motel was ok. Not awful but not somewhere to stay other than lowering your head for the night. The sink and tv were not in the best conditions. The neighboring establishments blared opera music for the entire night. This is not in the heart of broadway. Downstairs floors had lvt flooring. Beds were hard as a brick.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that overall your stay was okay, although we apologize for the issues with the sink, TV, and noise disturbances from neighbouring establishments. Your feedback is valuable, and we will work to address these concerns for future improvements. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Robert,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 10/10 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Barrie, Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff at this hotel could not have been nicer. Breakfast was a nice addition. Would stay here again if passing through.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Barrie,Thank you for your positive feedback! We're delighted to hear that our front desk staff was accommodating and that you enjoyed the breakfast. Your kind words are appreciated, and we look forward to the possibility of welcoming you back for another pleasant stay.Sincerely, Hotel Manager

8/10 Good

Dick

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Dick,We're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback. If there are any areas where we can further improve to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Keith

Travelled with family
Old and worn out.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,We appreciate your feedback regarding the condition of our property. We apologize for any inconvenience caused and will assess areas for improvement. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kenyetta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guy at the desk was extremely rude last night around 8:30-9. He asked did I have a problem last time and I told him no and I asked him you think I have a problem? Then he just looked at me crazy and threw the key card at me. I asked for non smoking. I ended up getting a smoking room that smelled like someone just smoked a fresh cigarette and there were hurt holes in the sheets. The room was dirty and not really clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Kenyetta,We apologize for the unpleasant encounter with our staff and the issues you faced with your room. This behaviour is not reflective of our standards, and we will address it with the team. We're sorry for the oversight regarding the room type and cleanliness. Your feedback is crucial, and we'll take immediate action to rectify these concerns for a better experience in the future. We hope you will visit again soon.Sincerely, Hotel Manager

2/10 Terrible

Kitty

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and u safe
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Kitty,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we appreciate you bringing it to our attention. Rest assured, we'll address this matter promptly to ensure a cleaner and more comfortable experience for our guests. Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

4/10 Poor

Govindarajan, Columbus

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Some cons: 1. The front desk was understaffed. 2. There was pretty much no breakfast except for juice, even though the website claimed there was. 3. When the toilet got clogged, the staff claimed there was no one to fix it. 4. Even when we asked to fix it ourselves, the hotel did not give a plunger or attempt to help in any other way. 5. In general, the staff was rude and uncaring. Pros: 1. Property was clean and housekeeping changed towels and cleaned the room
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Govindarajan,Thank you for the stay and for sending this detailed feedback. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. We hope to see you again soon.Sincerely, Hotel Manager

6/10 Okay

Anna

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Amenities
I booked 2 rooms. Our room was ok. Don't walk around barefoot though. Floors are dirty. Our family members in the other room are germaphobes though. Took bedding off and found some stains that looked like old blood on the mattress protector.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 25 Dec 2023
Dear Anna,We apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear about the condition of the floors and the stains on the mattress protector. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

Ed

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was not happy because I thought we had reserved a room with 2 queen beds but they were double beds. Make sure you check and recheck! All things considered we were comfortable and rooms appeared to be clean. Neighbors were noisy until late.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for sharing your experience, and we apologize for any inconvenience regarding the bed size discrepancy. We're glad to hear that despite this issue, you found the rooms to be comfortable and clean. However, we apologize for the noise disturbance from neighbouring guests. Your feedback is valuable, and we'll address these concerns to improve our services. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Id stay here again
Pleasant staff , quiet property especially for a weekend.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Erik,Thank you for your feedback. We're delighted to hear that you found our staff pleasant and the property quiet during your weekend stay. Providing a peaceful and welcoming environment is important to us. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Erik,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Thomas

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The room itself was clean, but reeked of marijuana. The property itself was rundown. The bathroom needs to be updated.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 24 Nov 2023
Dear Thomas,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel room. We are truly sorry to hear about your disappointing experience during your stay. It's concerning that the room had an unpleasant odor and that the property appeared rundown. Your feedback about the need for updates in the bathroom is noted. We take these concerns seriously and will address them to ensure a more pleasant and comfortable experience for our guests in the future. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Kenyetta

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Kenyetta,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Tranika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 8 Nov 2023
Dear Tranika,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

TENISHA

Travelled with family
ITS OKAY PROPERTY ITS NOT WHAT I THOUGHT
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear TENISHA,Thank you for your feedback. We are sorry to hear that our property didn't meet your expectations. We strive to provide a comfortable and pleasant experience for our guests, and we're committed to continuous improvement. Your comments are valuable to us, and we will use them to enhance our property and services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Felicity

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an awful neighborhood MILES from Nashville-although it claims to be in North Nashville. The area is super sketchy and there is no where decent to eat. The hotel promised a refund for the days we didn’t stay because we felt unsafe and they never did that. Just an awful experience all around.
Response from Hotel Manager on 6 Nov 2023
Dear Felicity,We deeply apologize for the unpleasant experience you had during your stay. Your safety and comfort are of paramount importance, and it's regrettable to hear that you felt unsafe. We want to ensure that your concerns are addressed properly, and we'll use your comments to improve our services. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of the hotel.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you appreciate the convenience of our hotel. Your satisfaction is important to us, and we look forward to welcoming you back for another convenient stay in the future.Sincerely,Hotel Manager

8/10 Good

Gina

It was ok In general
Stayed 3 nights in Oct 2023
Response from Hotel Manager. on 31 Oct 2023
Dear Gina,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Excellent

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms could use updating, and the toilet seat was kind of gross. The staff was super friendly and helpful. We forgot our pack n play for our baby, and the nice man who checked us in found a crib and brought it to our room for us.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 31 Oct 2023
Dear Samantha,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Excellent

Marc

Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 18 Oct 2023
Dear Doug,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

6/10 Okay

Ruby

Stayed 4 nights in Oct 2023
Response from Hotel Manager. on 18 Oct 2023
Dear Ruby,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very lean white linen and towels, good quality, they cleaned your room everyday! Replaced towels, mopped floor, we had a TV problem and it was fixed quickly, any concerns we resolved. McDonald’s and Waffle house next door, no other restaurant close by.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Teresa,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. We look forward to welcoming you again soon.Sincerely,Hotel Manager

8/10 Good

donald

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Donald,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was great
Stayed 1 night in Oct 2023
Response from Hotel Manager on 12 Oct 2023
Dear Charles,Thank you for your feedback. We're glad to hear that you found your stay to be great for the price you paid. Providing good value to our guests is important to us, and we're pleased you had a positive experience. We hope to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 12 Oct 2023
Dear Constance,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

8/10 Good

larry, boaz

Liked: Cleanliness, staff & service, property conditions & facilities
NO breakfast of any kind except for coffee
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 10 Oct 2023
Dear larry,Thank you for your kind feedback. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on 6 Oct 2023
Dear Shannon,Thank you for your great review! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

2/10 Terrible

Hunter

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude. The parking lot was full of crackheads. The only good thing about it was McDonald’s was right next-door. The showers was horrible Did not get super hot. The guy at the front desk was extremely rude. Do not recommend.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 6 Oct 2023
Dear Hunter,Thanks for your stay at our hotel. We appreciate your feedback. We apologize for the staff's rude behavior. Your observations have been taken up by a team for verification and necessary actions. We shall endeavor to offer a fantastic experience to all our guests but regret that this was not with your stay.Sincerely, Hotel Manager

8/10 Good

Robin

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 7 Oct 2023
Dear Robin,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Maysam

We had bad experience with this hotel
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Maysam,We're genuinely sorry to hear that you had a bad experience during your stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was convenient ($10-12 Uber to town), near fast food and pharmacy locations. Staff were polite, kind and accessable but floors dirty and there was an unsafe hair dryer that tripped electrical - it should be thrown out or replaced.
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 23 Sept 2023
Dear Jamie,We appreciate your feedback regarding your recent stay at our property. It's great to hear that our staff was polite, kind, and accessible during your visit. We apologize for the issues you encountered with the cleanliness of the floors and the unsafe hair dryer. Your comments are important to us, and we will address these concerns to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Dear Joseph,Thank you for your positive feedback. We're delighted to hear that you found our staff friendly and the rooms clean. Providing a welcoming and clean environment is a top priority for us, and we're pleased to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Mary, Oakdale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area not safe, floors were dirty and black mold and chipped paint in the bathroom. Not clean enough for us to shower. Refrigerator was dirty too. Nothing like was posted on their website and free breakfast consisted of coffee, juice and little mini rolls you buy at the grocery store. In 45 years of travel this was the worst and will never stay at that hotel chain again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 16 Aug 2023
Dear Guest,Thank you for sharing your concerns about your recent stay. We're truly sorry for the issues you encountered, including safety concerns, cleanliness, and breakfast offerings. Your feedback is important, and we'll address these matters to improve our services. We apologize for falling short of your expectations and hope you might reconsider in the future.Sincerely,Hotel Manager

10/10 Excellent

Carolyn Brackin

Liked: Cleanliness, staff & service, property conditions & facilities
Lo
Stayed 1 night in Aug 2023
Response from Hotel Manager on 2 Sept 2023
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager