Deluxe Room, 2 Queen Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Clarion Pointe Franklin - Nashville Area

2.5 out of 5
Clarion Pointe Franklin - Nashville Area
6210 Hospitality Drive, I-65 Exit 65 at Hwy 96, Franklin, TN

Reviews

7.4

Good

Rating 10 - Excellent. 285 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 120 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Daryl

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out of this property and far enough away from Nashville. Property was very clean. We had two rooms but one room had a musty smell to it. Otherwise, just as pictured. Beds were comfortable. Decent lite breakfast which included coffee, juice, waffles, cereal, yogurt. Great value for the money. Would definitely stay again if traveling in the area.
Stayed 1 night in May 2024

10/10 Excellent

Jared

Great
Stayed 2 nights in May 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here I only booked this hotel to sleep for the night. Floor we were on multiple rooms had broken locks. Our room had brownish black on ceiling corners and looked like multiple repairs to sheetrock. House keeping knocked and woke me up at 7:30 am when check out is at 11 They started to take away breakfast little after 9am should be around 10am to give guests time before they check out. If you stay here have them check your room 1st they called me and accused me of stealing hair dryer after threatening to contact my attorney they told me they would not be charging me for it Will never be back again

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent 8 hours here, but it served our needs perfectly. It was clean and seemed well taken care of.
Stayed 1 night in May 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the area.
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice clean room, affordable and comfortable
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Travelled with family, Travelled with pets
Disliked: Cleanliness
Stained bedding
Stayed 1 night in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been saying that this property quite a lot this year, The staff is extremely nice. They take very good care of the property I highly recommend this hotel
Stayed 1 night in May 2024

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room and bathroom was very clean. The beds were comfortable and there was no traffic noise. The room did have a slight musty, moldy smell, but honestly it was a very good stay!
Stayed 3 nights in May 2024

10/10 Excellent

krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Linda

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Ducks

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean
Stayed 1 night in May 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been disappointed . Their beds are comfortable , everything is clean and the staff are very friendly and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Timothy, Hartford

Liked: Cleanliness, staff & service
The room was clean. It was a quiet location. Breakfast area was clean. We took the stairs to our room and there was a nasty odor, but other than that, it was perfect for one nights stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Latoria

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everyone downstairs is rude, except Lala. I’ve been able to check in early since I started booking a room here. On 4/21 the customer service was so bad that I left crying after working a 12 hour shift waiting for my room to be ready at 9A, no guest had stayed in the room prior to my arrival so I wasn’t sure why the employee did not allow me to check in. Last week I was charged $20 for early check in and yesterday one of the morning employees yelled at me like I was a child and stated I had to pay $40 now to check in. I’ve reported this hotel to corporate, please be aware.
Stayed 1 night in Apr 2024

4/10 Poor

Teri

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled incredibly musty and like urine. Elevator did not work and breakfast area was not clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

6/10 Okay

David

Stayed 1 night in Apr 2024

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
P
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and quiet property
Stayed 1 night in Apr 2024

10/10 Excellent

Vanassa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was enjoyable. The staff was very helpful and nice. We got back to the hotel late at night and felt safe in the area. I also thought it was interesting there was a small old graveyard beside the parking lot.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, price. I wish they would include bagels, cream cheese and a toaster for the free breakfast
Stayed 1 night in Mar 2024

8/10 Good

Chelsea

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love staying here. The only issue i have is the cleaning staff is cleaning rooms before 11A and not courteous to others still sleeping in rooms connected to rooms being cleaned at awful times in the morning.
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very un acamedating!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenny

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a quiet and pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024

10/10 Excellent

Latoria

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I loved my stay. It was very comfortable and relaxing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility and helpful, friendly staff. It’s close to the main highway, but set back and quiet. Nice breakfast. Reasonable price. There’s a variety of food options nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would choose to stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Ebunoluwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The price was reasonable. The location was convenient.
Stayed 1 night in Mar 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel smelled wonderful in the lobby! Staff was very friendly. Unfortunately, beds were too hard.
Stayed 1 night in Mar 2024

2/10 Terrible

jules, Spring Hill

Stayed 1 night in Mar 2024

6/10 Okay

Catherine, WILLMAR

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly. Area around the hotel was noisy when we got there about 7pm until about 10pm. Stair wells were very dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hila

Stayed 1 night in Mar 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hostess at check in was very nice, friendly answered all our question. The only thing was her outfit. I Do not think a ball cap and sweat shirt was very professional.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The desk clerk was very hard to understand and did not tell us about breakfast or wifi and was not very friendly or helpful. The room was very comfortable and clean.
Stayed 1 night in Feb 2024

4/10 Poor

Jeremiah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
breakfast was terrible lack of anything
Stayed 1 night in Feb 2024

10/10 Excellent

Gianina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiest check in process. Staff was friendly, rooms were upgraded and clean. Bed was comfy. The breakfast could have had a better variety, but everything else was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very nice and clean. Bed was comfortable. Breakfast was poor, 3 choices, cereal, peach yogurt or waffles. .
Stayed 1 night in Feb 2024