In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Clarion Hotel Nashville Downtown - Stadium

2.5 out of 5
Clarion Hotel Nashville Downtown - Stadium
211 N 1st Street, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 811 out of 1504 reviews" "
Rating 8 - Good. 397 out of 1504 reviews" "
Rating 6 - Okay. 159 out of 1504 reviews" "
Rating 4 - Poor. 83 out of 1504 reviews" "
Rating 2 - Terrible. 54 out of 1504 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Timothy James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is under construction and that would have been nice to know before booking. Breakfast was decent but short staffed and ran empty easy. Lady was working hard to keep up but crowd was crazy. This is not close to downtown Broadway and you will need to call a ride to go out.
Stayed 1 night in May 2024

6/10 Okay

Gradi

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Dear Gradi, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Angel Reyna,General Manager

8/10 Good

Marlena

Travelled with family
close to the arena
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear  Marlena, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Clarion Hotel Nashville Downtown-Stadium, and we look forward to your next stay.Angel ReynaGeneral Manager

2/10 Terrible

Bao

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff at the valet was rude and slow
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Bao, Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals so such matters do not happen again. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Angel Reyna,General Manager

10/10 Excellent

Jorge

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible it was under construction renovation and I did not get a refund. Terrible
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Dear Jorge, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and for the review. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret that this was not your experience. We have also taken note of your concerns with regard to the refund. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels. We genuinely hope you will consider giving us another chance in the future to provide you with the visit you deserve.Angel ReynaGeneral Manager

10/10 Excellent

GABRIEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Gabriel, We are delighted you had an outstanding experience at Clarion Hotel Nashville Downtown-Stadium and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Angel Reyna,General Manager

2/10 Terrible

chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The shower and sink water were not very hot. The bed had tiny pillows which were very uncomfortable. The shuttle service did not start till 9am. The street passing the hotel was noisy at night. Guest returning at night were noisy. At booking the site said free parking but I was charged for parking
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Chris, Thank you for evaluating your stay with us. We are sorry for the issues you had with the water temperature. This has been addressed, and we are grateful for your insight. Furthermore, we apologize for not meeting your expectations with the pillows and for the noise disturbances you experienced. Guest feedback gives us valued insight to make improvements to our accommodations and guest experience; therefore, we appreciate your comments. We would also like to share that the parking fees are listed on our site. We will make sure to verify our booking sources for any discrepancies regarding details about our amenities. It is our hope to have another chance to host you again in the future for a relaxing visit you deserve. Angel Reyna,General Manager

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Cynthia, Thank you for rating your experience at Clarion Hotel Nashville Downtown-Stadium. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Angel Reyna,General Manager

8/10 Good

Alissa

Travelled with partner
Liked: Property conditions & facilities
Wass nice hotel with very nice staff. Th construction though was obnoxious and the walls are paper thin. The water did not get hot. It was in an industrial area not really downtown.
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Dear Alissa, Thank you for reviewing your stay with us at Clarion Hotel Nashville Downtown-Stadium. It is good to know you liked our property and dedicated associates. However, we regret the frustration you faced due to the ongoing remodel and any noise disruptions you experienced. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are also sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we are grateful for your patience. Please come back and allow us an opportunity to show you our commitment to providing a seamless visit. Angel Reyna,General Manager

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service
We were there for a concert so didn’t spend a lot of time in the hotel which was under construction. The staff was friendly and helpful and the rooms were clean. We were not affected by construction noise however it did make checking in challenging. There is a free shuttle to a downtown drop off spot although we were not told about it. Food at the bar was average and could have had another staffer to help with drinks, food etc. All in all it is a convenient location with free parkingwould so we stay here again
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Elizabeth, Thank you for being our guest at Clarion Hotel Nashville Downtown-Stadium and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and refreshing accommodations. We also appreciate you mentioning our complimentary shuttle service and excellent on-site bar food. However, Please accept our sincere apologies for the concerns you had during your time with us. We strive to offer outstanding hospitality to each and every guest; therefore, we are disappointed that we did not meet these expectations during your stay. Thank you again for your feedback, and we look forward to your next visit. Angel Reyna,General Manager

6/10 Okay

Amy or

Travelled with partner
The property is recently (partially) renovated. The new areas and rooms are nice. Signs say “Non smoking propert” however staff and managers were smoking at the front door discussing renovations as I was unloading my luggage. The construction is not advertised when you book. There is a trucking company with a shipping dock next door, they start backing( ( beep-beep-beep) trucks super early. Price was reasonable considering, although you have to pay an additional $20 to park on the premises.
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Amy, Thank you for being our guest and posting your review. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret that this was not your experience. We are also sorry for the noise issues you outlined. We will share your comments appropriately and will use them for future improvements. We also regret the disappointment you had with the parking cost. We appreciate your input, as we always want to hear what would have enhanced your stay. We are grateful for your patience and hope you will give us another opportunity to provide you with the flawless visit you deserve.Angel Reyna,General Manager

4/10 Poor

Tommy

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Tommy, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Angel Reyna,General Manager

6/10 Okay

Baris, Oakville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was very outdated
Stayed 1 night in Mar 2024
Response from General Manager on 15 May 2024
Dear Baris, Thank you for taking the time to share about our hotel. We are glad your stay with us was enjoyable on many levels, but we are sorry that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Angel Reyna,General Manager

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine except for the construction going on and banging on the walls that began shortly after 8am. We couldn’t sleep in like we wanted to.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Patricia, Thank you for sharing your feedback regarding your recent stay at Clarion Hotel Nashville Downtown-Stadium. While we are delighted to know that you enjoyed most aspects of your visit, please accept our sincere apologies for the concerns you had during your time with us. We strive to offer outstanding hospitality to each and every guest; therefore, we are disappointed that we did not meet these expectations during your time with us. We will share your comments appropriately, and we appreciate your patience. We hope to have the opportunity to welcome you back the next time you are in the area. Angel ReynaGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Newly renovated property with some work ongoing.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear William, Thank you for taking the time to share your feedback regarding your recent stay at Clarion Hotel Nashville Downtown-Stadium. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to learn that you found our spotless accommodations to your liking. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Angel Reyna,General Manager

6/10 Okay

MITESH

Liked: Staff & service
The hotel was beautful loved that there was an indoor pool however it was not told to us that there was construction going on infront lobby and I have very bad allergies so I suffered the whole weekend they were kind enough to give us late checkout since we had a late flight but I really wish there was not so much dust and noise
Stayed 3 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Mitesh, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. On a positive note, we appreciate you mentioning how our indoor pool and beautiful property made a better impression. We hope that you will consider a return visit when our improvements have been completed to experience our revitalization first hand. We look forward to welcoming you back soon.Angel ReynaGeneral Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Nissan Stadium with hotel transportation to Broadway. Nice clean hotel.
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Vicki, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Clarion Hotel Nashville Downtown-Stadium, and we look forward to your next stay.Angel ReynaGeneral Manager

8/10 Good

Everett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good just they are doing a remodel little noisy nothing bad I would stay there again
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Everett, Thank you for being our guest at Clarion Hotel Nashville Downtown-Stadium and for sharing your experience with fellow travelers. While we are glad that you loved your overall stay with us, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and look forward to you coming back and seeing us. Thank you again.Angel ReynaGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and helpful. Rooms were very clean and comfortable.
Stayed 2 nights in May 2024
Response from General Manager on 9 May 2024
Dear David, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and for your great review. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are also happy you liked our comfortable rooms. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Angel ReynaGeneral Manager

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of updating and landscaping going on but was still very pleasant stay. I do not understand why they charge $20 for parking in their parking lot. The shuttle downtown was awesome.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Robert, Thank you for being our guest at Clarion Hotel Nashville Downtown-Stadium. We are glad you enjoyed your stay overall and liked the convenience of our shuttle service. We also understand your concerns about the parking fee. We strive to maintain competitive pricing while offering convenient on-site parking, and we will certainly take your feedback into consideration. It was a pleasure having you as our guest, and we hope to see you again soon. Angel ReynaGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Eli the shuttle bus driver was the best!
Stayed 4 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Jennifer, Thank you for your heartwarming words; we sincerely appreciate the wonderful review. We will enjoy sharing your compliments with Eli. It will surely put a smile on their faces. We look forward to your next stay at Clarion Hotel Nashville Downtown-Stadium. Thank you again!Angel ReynaGeneral Manager

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 6 May 2024
Dear Nicola, We are thrilled you had an excellent stay at Clarion Hotel Nashville Downtown-Stadium, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Angel ReynaGeneral Manager

10/10 Excellent

LaVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly customer oriented staff! Carly at the front counter is so sweet and personable.
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear LaVonne, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about LaVonne; we will enjoy sharing your compliments with them. It was our pleasure accommodating you, and we hope to have you revisit the next time you are in the area.Angel ReynaGeneral Manager

10/10 Excellent

Tyler

Very close to Nissan stadium
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Tyler, Thank you for being our guest at Clarion Hotel Nashville Downtown-Stadium. We are glad you had a great stay and that our location in proximity to Nissan Stadium added to the enjoyment of your visit. It was our pleasure accommodating you, and we look forward to welcoming you back again.Angel Reyna,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear David, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Clarion Hotel Nashville Downtown-Stadium. We look forward to your return and wish you all the best with your future travels.Angel Reyna,General Manager

8/10 Good

Luke

Stayed 1 night in Apr 2024
Response from General Manager on 15 May 2024
Dear Luke, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Clarion Hotel Nashville Downtown-Stadium. We look forward to welcoming you back on your next visit.Angel Reyna,General Manager

10/10 Excellent

lise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Lise, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Clarion Hotel Nashville Downtown-Stadium, and we look forward to welcoming you back soon.Angel ReynaGeneral Manager

10/10 Excellent

lise

Liked: Cleanliness, amenities, property conditions & facilities
Undergoing Reno’s so some noise. Shuttle to and from downtown was amazing!! Rooms were clean and comfortable but walls a bit thin. We use earplugs so no big deal. Breakfast was included and well stocked
Stayed 4 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Lise, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and sharing your experience. We are glad you liked our well-maintained accommodations and that you enjoyed our breakfast offerings. We are also glad our location perfectly suited your needs and that you appreciated our shuttle service. However, we deeply regret not meeting some of your expectations and have shared your comments appropriately. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Angel ReynaGeneral Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to downtown Nashville and Nissan Stadium. The staff was very friendly and the hotel was very clean. The pool was warm.
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Ashley, It was a pleasure to read your review of Clarion Hotel Nashville Downtown-Stadium. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We are also happy you loved our ideal location, well-kept property, and pool. Thank you for being our guest, and we look forward to being your hotel of choice when your plans bring you back to the area. Angel Reyna General Manager

8/10 Good

Martha, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine, the only problem is they are doing construction inside the hotel, one day our electricity was shut down from 10:00 am to 5:00 pm and if you wanted to go out you had to take the stairs (we were on the 7th floor). Also on our last day there our room was not cleaned, beds not made, used towels still in the bathroom, no clean towels given and also trash not taken out.
Stayed 6 nights in Apr 2024
Response from Hotel Management team on 22 Apr 2024
Thank you for your feedback and sincerely apologise for housekeeping not cleaning your room on the last day. That is not like us. Please give us another try in the future and the renovations will be done by Mid May.

10/10 Excellent

Vaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms...close to downtown with a free shuttle
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Vaughn, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and sharing your experience. We are thrilled to know you were pleased with our ideal location, convenient shuttle service, and modern accommodations. It was a pleasure to host you, and we look forward to your return visit. Angel Reyna,General Manager

10/10 Excellent

Joseph F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Angel Reyna General Manager on 14 Apr 2024
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Clarion Hotel Nashville Downtown-Stadium. We look forward to your return and wish you all the best with your future travels.Angel ReynaGeneral Manager

6/10 Okay

Larry, Greeneville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was disappointing. $150.00 security deposit and $21.75 to park was a little excessive.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Larry, Thank you for the feedback. We regret your dissatisfaction with our incidental charges and your disappointment with our parking charges. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. Thank you again.Angel ReynaGeneral Manager

8/10 Good

Terrell

Travelled with family, Travelled with family and small children
Should not be advertised as downtown.
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Terrell, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we regret your disappointment with the location. We have noted your suggestions, and we will share them appropriately. It was our pleasure hosting you at Clarion Hotel Nashville Downtown-Stadium; we hope to see you again soon. Angel Reyna,General Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Ryan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Clarion Hotel Nashville Downtown-Stadium. We look forward to welcoming you back on your next visit!Angel Reyna,General Manager

6/10 Okay

Jamie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s not a bad hotel, but there is so much construction that the lobby/dining areas look dirty and are noisy. Current construction was not listed on the website. The pool also was not accessible due to the Health Department Codes. This was not listed in the website and was never once told to us by staff at check in. One of the reasons why we booked this hotel was for the pool. Staff is not overly friendly and isn’t very helpful. They told me I couldn’t use cash to pay for a $20 parking pass for their facility. Instead they want to charge it to my card even though I have already paid for the booking before traveling here. Very disappointed in not a whole lot being around the hotel except for warehouse buildings and scummy abandoned parking lots.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Jamie, Thank you for being our guest and sharing your experience. We are sorry for the inconvenience you encountered due to our ongoing remodel and that you were not aware of it before arrival. We understand your frustration and are grateful for your patience. We will share your comments appropriately. We also regret you were not able to take advantage of our indoor pool. We appreciate each of your remarks, and we indeed take your comments to heart. Furthermore, we apologize for the concern you had with our service. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will allow us a second chance to restore your confidence in us.Angel ReynaGeneral Manager

6/10 Okay

Jacquelyn

Travelled with partner
Disliked: Amenities
The property was being renovated during our stay, which was fine. The supervisor for housekeeping on the 8th floor ent above and beyond to make sure we were comfortable. The shuttle driver was wonderful! However, the dust in the room aggravated my husbands’ allergies. The room we were in hadn’t been renovated yet, and there was electrical tape holding the cord to the air conditioner together. Finally, we had to cancel our third night due to a family emergency. The clerk at the front desk assured us that he would approve a refund of that night through Expedia. However, he didn't respond to Expedia for several days then didn’t approve our refund. This was very disappointing.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Jacquelyn, Thank you for taking the time to review your stay with us. We apologize for the concern you had with your room and the inconvenience this caused you. We appreciate you bringing this to our attention and will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. We regret that you had to leave us earlier than expected due to a family emergency and the billing-related issue that you are having. We are also sorry for unsuccessfully addressing this concern in a timely manner. We will share your comments appropriately. That said, we are glad you liked our overall service. Thank you again for your time and consideration. Angel ReynaGeneral Manager

4/10 Poor

Bri

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was clean aside from construction debris. However, we were traveling with a 6 year old. Our intentions were to hit Broadway early day and spend time at the pool for the kid. There was absolutely no communication about pool closures. The option was to shuttle to a motel pool (gross) and then shuttle back. The shuttles never came when requested and we ended up having to pay for a 'Lyft'. The pool situation was a complete deal breaker for my family. Aside from that, management acted like everything was a joke when complaints were made, there was no hot water and the breakfast sucked. I would like to leave a raving review for our bartender Jordan. He was the best part of our stay. I would not recommend this hotel nor would I return. It is close to the strip and well priced but to not have a pool with a bad backup plan is not ok. There were many families who had the same intentions that shared the same frustration with us. In fact, many times the manager prioritized Broadway shuttles over pool shuttles.
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Bri, Thank you for taking the time to share your comments. We sincerely regret that your experience with us was overshadowed due to the concerns you had with not being able to visit our indoor pool. Please accept our sincere apologies for this disappointment. We are also sorry for the dissatisfaction you had with the shuttle service. We will be sharing your feedback with the shuttle service provider to ensure they are more consistent with our guests' travel needs. Furthermore, we apologize for the lack of hot water during your stay and the problem you had with our breakfast offerings. We value your feedback as it helps us know how we can improve our guest experience. On a positive note, we are happy you liked the great service you received from Jordon and will share your kind remarks. We hope you will reconsider us to welcome you back for the flawless experience you deserve. Angel ReynaGeneral Manager

2/10 Terrible

Alexander

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was out, not the end of the world, but when presented with an option they decided to choose complete lack of customer service. I’m not one to bicker, but avoid the place like the plague, or call ahead to ask about noisy building construction, or if the pool is even open. Also, they don’t mention the 20$ charge for parking. Could have gone anywhere else and should have. Paper thin blankets, noisy thin walls, tv didn’t work. Complete dump. Avoid avoid avoid!
Response from General Manager on 5 Apr 2024
Dear Alexander, Thank you for staying with us and for your candid review. We apologize you were not able to take advantage of our pool. We understand your disappointment and will address your remarks with the appropriate individuals, as we always look for ways to improve. We are also sorry for the noise issues you endured and for the concerns you had with our amenities. We value your comments and will share them with our team. Furthermore, we have taken note of your feedback regarding our parking fees. We hope you will consider giving us a second chance the next time you are in the area. Angel Reyna General Manager

8/10 Good

Yuhauntus

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is under renovation. No restaurant, no pool, no free property parking. I expected more for wha.t it cost to stay at this hotel
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Yuhauntus, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and sharing your experience. Please accept our sincere apologies for the concerns you had during your time with us. We strive to offer outstanding hospitality to each and every guest; therefore, we are disappointed that we did not meet these expectations during your stay. We are also sorry for the concern you had due to the lack of amenities, and we will discuss it appropriately to see where to improve. Furthermore, we regret your disappointment with our parking charges. Our fees are listed on our website, and we apologize if this was not communicated to you adequately. We are grateful for your patience, and we hope you will give us another chance to make a better impression.Angel Reyna,General Manager

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The pool is not open due to construction. The fitness equipment was broken.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Patricia, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and for your kind rating. We are pleased to know that you loved many aspects of your time and had a comfortable stay. Having said that, we have taken additional note of your feedback regarding the amenities as we always strive to improve our guest experience. We hope to have another opportunity to host you in the future.Angel Reyna,General Manager

6/10 Okay

Bridget

Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Bridget, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Angel Reyna,General Manager

10/10 Excellent

Brenda

Great stay. Shuttle to Broadway convenient.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Brenda, Thank you for choosing Clarion Hotel Nashville Downtown-Stadium and sharing your experience. We are glad our location perfectly suited your needs and that you appreciated our shuttle service. Reviews such as yours mean a lot! Thank you once more; we look forward to welcoming you back again.Angel ReynaGeneral Manager

2/10 Terrible

Tanya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
We picked this hotel for the restaurant and pool and were never informed that there was renovations being done on both. We waited the first evening for well over an hour to get something to eat from the bar. There is no where close by to get food as well. Really really unimpressed.
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Tanya, Thank you for taking the time to evaluate our hotel. We are genuinely sorry for the inconvenience you experienced due to our ongoing remodel and that you were not able to take advantage of our amenities. We also sincerely apologize for the wait you experienced with your meal. We are grateful for your patience and also for this valuable feedback as we continually strive to improve our services. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Angel ReynaGeneral Manager

6/10 Okay

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great hotel but for a family if you dont have a car to get around it further out bjt close to the airport. No food located around the area, have to order in. The shower pressure was very low, other than that the hotel was nice
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear James, Thank you for the feedback. While we are glad you enjoyed some aspects of your visit, we sincerely apologize for the inconvenience you experienced due to the low water pressure in your shower during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Furthermore, we regret your dissatisfaction with our location. Thank you again; we hope to welcome you back in the future.Angel ReynaGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
China made my checkin experience a pleasure, thank you!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Eric, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Clarion Hotel Nashville Downtown-Stadium.Angel ReynaGeneral Manager

8/10 Good

Patty, Owatonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was construction going on, but our rooms were very nice and clean.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Patty, Thank you for staying with us at Clarion Hotel Nashville Downtown Stadium and for your candid review. Thank you for letting us know that, overall, you were pleased with our fresh accommodations. We have also noted your additional comments. We are very excited about the outcome of our modernization and hope you will stay with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel.Angel ReynaGeneral Manager

10/10 Excellent

Aglika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Aglika, It was a pleasure receiving your fantastic rating for Clarion Hotel Nashville Downtown-Stadium. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Angel ReynaGeneral Manager

8/10 Good

Randi Leigh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The pool was under construction that wasn’t mentioned on the site when booked. One of the shuttle drivers was less than accommodating
Stayed 5 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your feedback. Our pool was closed down for only for 3 weeks and will be open in another week. It completely upgraded and guest will love it.

4/10 Poor

Barbara

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price paid is ridiculous as they are under construction of remodeling and pool closed. The indoor pool was one of the main reasons we picked this hotel. Sound of construction and having to use a sister property for a pool was inconvenient and inconsiderate. Never mentioned on Expedia!!
Stayed 2 nights in Mar 2024
Response from Management Team on 22 Mar 2024
Thank you for you feedback and we are close to finishing and upgrading the hotel to a full service Holiday Inn with a 6.5 million renovation. We appreciate your feedback. Thank you