Suite, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Best Western Plus Executive Residency Nashville

3 out of 5
Best Western Plus Executive Residency Nashville
2401 Brick Church Pike, Nashville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 447 reviews" "
Rating 8 - Good. 97 out of 447 reviews" "
Rating 6 - Okay. 82 out of 447 reviews" "
Rating 4 - Poor. 46 out of 447 reviews" "
Rating 2 - Terrible. 55 out of 447 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super loud road noise couldn’t sleep at all. Complained to the manager who couldn’t care less. Never again.
Stayed 3 nights in Apr 2024

6/10 Okay

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful in getting the room situated
Stayed 3 nights in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dirty around
Stayed 1 night in May 2024

2/10 Terrible

Akanksha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Description is misleading. Though they have kitchen but there is no utensils, forks, spoon. Basic stuff there is no use of kitchen. It’s completely empty. We booked due to kitchen facility but we couldn’t use at all. Location is not good as well. Won’t recommend to anyone

10/10 Excellent

Eden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in and nice rooms. Hallways were pretty loud until late.
Stayed 3 nights in May 2024

8/10 Good

Dora L

Liked: Cleanliness, staff & service, property conditions & facilities
All was wonderful.
Stayed 4 nights in May 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally nice. We only had a short stay but wouldn’t hesitate going back.
Stayed 1 night in May 2024

8/10 Good

Monika

Travelled with partner
Liked: Amenities
clean and good customer service
Stayed 3 nights in May 2024

8/10 Good

Isha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, amenities
I had no issues at all.. would stay here again when i visit nashville
Stayed 2 nights in May 2024

8/10 Good

Siarhei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown without the price hike. The area is a little crowded but the hotel is very nice and clean and comfortable . I’d stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stop over, close to highways, good staff, clean rooms.
Stayed 1 night in May 2024

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was hesitant to book because of some of the reviews but ultimately I needed something with RV parking as we were just traveling passing by and wanted to spend a night in Nashville. The RV parking was free and downtown was close by. They even offered a shuttle to and from downtown for a reasonable fee. The room was clean , the staff up front was friendly. Nothing fancy about the place , location nor the free breakfast but for the price near Downtown Nashville it was good enough for one night .
Stayed 1 night in May 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! All services! Pool is not on service! On time I host may 1 , but all that is excellent hotel!! Comeback!
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ajonnique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Sarah

Disliked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Artur

Great place and amazing staff!
Stayed 3 nights in Apr 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Stayed 1 night in Apr 2024
Response from Bianca on 17 May 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Philip, La Mirada

Stayed 2 nights in Apr 2024

10/10 Excellent

Oscar

Travelled with partner
Room was clean staff was nice
Stayed 1 night in Apr 2024

8/10 Good

Logan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was okay
Stayed 1 night in Apr 2024

2/10 Terrible

Uma Mageswari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin with my horrific experience? From the moment I stepped foot into this establishment, I knew I was in for a disaster. Let's start with the check-in process, shall we? It was as if the staff had never heard of hospitality before. Rude, indifferent, and clearly lacking any semblance of professionalism. I felt like I was inconveniencing them by merely showing up. Upon finally making it to my room, I was greeted by a stench that could only be described as a mixture of mold, sewage, and despair. The carpets were stained beyond belief, the walls were peeling, and don't even get me started on the bathroom. It was a breeding ground for all sorts of bacteria, and I wouldn't have been surprised if I had contracted a disease just by stepping foot in there. Let's talk about the "bedding," if you can even call it that. The sheets were so threadbare that I could practically see through them, and the pillows were more like lumpy sacks of rocks. I wouldn't wish a night's sleep in that torture chamber upon my worst enemy. As for the amenities advertised on their website? Non-existent. The so-called "complimentary breakfast" consisted of stale pastries and watery coffee that tasted like it had been brewed in a dumpster. And don't even bother asking about the Wi-Fi – it was slower than a snail on sedatives.
Stayed 2 nights in Apr 2024

4/10 Poor

Kelley

Travelled with family
Liked: Cleanliness
Checked us into a already occupied room. Heard four shots nearby right after we parked and started to unload.
Stayed 1 night in Apr 2024

2/10 Terrible

Monesha

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Throw up was left in the hallway and out side my whole 3 days I stayed there I called for them to come clean it up and was told that housekeeping was off duty
Stayed 3 nights in Mar 2024

2/10 Terrible

Ryan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER STAY HERE! Absolutely disgusting hotel! Found handfuls of hair in the shower like some just shaved their pubic hair! More hair, longer strands all on the shower walls. Sticky substance stuck to multiple spots on the carpet. The staff could have cared less and upon check in, didn’t even tell us where our rooms were located. They just handed us the room key with zero direction.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay overall was very good. Very limited dining close by. Front desk computer literally took several minutes to boot up at check-in. However these are minor issues. Hotel was very clean and well maintained.
Stayed 1 night in Mar 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Jennfer, Scottsdale

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room was extremely dirty. There was some unknown white substance caked on the phone cord. The bathroom was dirty and the space underneath the bathroom vanity was filthy.
Stayed 1 night in Mar 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness
Room was on the Parkway side and noisy. Otherwise, good experience.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

8/10 Good

Melissa

Stayed 2 nights in Mar 2024

6/10 Okay

Emma

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was super nice, bathroom was not very clean but I was only there for one night so it was alright. Surrounding area seemed a little bit sketchy. Complimentary breakfast was delicious. Overall pretty good.
Stayed 1 night in Mar 2024

10/10 Excellent

Quevonna

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean the staff was friendly
Stayed 1 night in Aug 2023

10/10 Excellent

mariella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Jul 2023

2/10 Terrible

WILLIAM

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ask for my money back did not feel safe and i turned my key in and did not stay and went to another hotel booked the hotel because i needed to get to the hospital on my mother not doing well and get hings in order would not stay at that hotel if they were good people they would refund the money
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
125$ per night gets you this…..
New hotel open to the public only three months. Smelled extremely clean. I guess the whole family stays there tho. Can definitely tell who’s a guest and who’s not. I did not like that part of it. Food was inedible. So nasty I only went one time. Clean but bland. Coffee was excellent according to my wife. No one come to the room till I asked about it. Then for the next three days they come at 9am on the dot to wake us. Overall I would stay again. Btw no pool available even tho it’s listed as an option.
Stayed 5 nights in Aug 2023

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, enjoyed breakfast and over all stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Mariah

Stayed 1 night in Jul 2023

10/10 Excellent

Cassy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Beau

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property no complaints
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness
Pleasant check in , comfortable rooms
Stayed 1 night in Jul 2023