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Reviews of Americas Best Value Inn Nashville Downtown

2 out of 5
Americas Best Value Inn Nashville Downtown
2403 Brick Church Pike, Nashville, TN

Reviews

5.8
Rating 10 - Excellent. 138 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 229 out of 1001 reviews" "
Rating 4 - Poor. 169 out of 1001 reviews" "
Rating 2 - Terrible. 249 out of 1001 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Connie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property according to convenience, free breakfast, and a suite, to where I drove 8 hours to attend a charity event, and it would be close by! Luckily I didn't go alone, as I had first set out to do. I go to office to check in to my suite. A suite in non existent on this property, even though that is what I "PAID" for! So I ask, what time is breakfast, "we DON'T" serve breakfast, but was advertised as you did! I asked if the price would be lowered, since a 'suite' is what i was charged for. I was told 'no', because I would not find a better rate at any other property. (Note:) My credit card has already been charged!!! There was one room available, (outside stairs) that was given, so dead tired from the long drive, went up to the room, being told, I could change rooms the next day. 1 (ONE) towel, I kid you not, in the room, ONE! Rested for about 3 ours, then went out to explore Nashville. Came back about 3pm to check into the downstairs room, I was promised the night before. Was then told there was none available. So was sent to an upstairs room, the key would not work, and the door handle was broke. Went back down to get more keys. Back up the stairs, opened door, Security lock is gone, totally! After changing rooms 3 times, and a long wait, I was given a downstairs room. No deadbolt, door had been previously broke into, with what looked like a crowbar! People having sex on outside stairs, transients digging in trash for hours, I have more to say, not enough room!
Stayed 3 nights in May 2024

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Shemetra

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The man at the hotel tried to charge my card once I told him that I wouldn’t be able to make my reservation. When I pulled on the lot it looked very unsafe and I informed him that I wouldn’t be interested in making my reservation he said he would take to him manager and give me a call back then proceeded to charge my card which didn’t go through because I removed the funds. Also I never received a call back!!
Stayed 1 night in May 2024

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I look for clean, comfortable, quiet, convenient and cost effective. It looked clean but after walking around I noticed that the bottom of my feet were black. Wonder when the last time the floor was mopped. Bed WAS comfortable. Noisy road outside as some cars like to see how fast they can race up the hill. Upstairs occupant walked around at all times at night. 3, 5:00 in the morning, sounding like they were coming through the ceiling. Don’t like when motels stretch the truth or outright LIE. This hotel is NOT downtown. And their breakfast consisted of ONLY coffee. That’s NOT a breakfast!!! Checking price with the BW next door there was not much of a difference. So I would say that this place is not even cost effective. I learned one thing, though, READ the reviews before booking.
Stayed 3 nights in May 2024
Response from Guest Relations on 23 May 2024
Dear Ken,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness concerns or any noise disturbances during your visit. Your feedback regarding these matters is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you will consider giving us another chance soon.

2/10 Terrible

Diego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-smoking room smelled like cigarettes and sewage. Bathtub, floor tiles, carpet, curtains, and bed covers had brown/red burn marks all over them. Floor tile was cracked and lifting. Carpet was sticky or oily. Mattress had holes in it. Bathroom door did not close because it had been kicked in and half the frame was broken off. Unknown residue all over walls and window. $400 CAD a night after taxes, paid for two nights. Could not get a refund since we arrived to check in after 4pm. Informed the front desk and all they could say was “sorry”. No other rooms available. Do not waste your money. stay ANYWHERE else.
Stayed 2 nights in May 2024
Response from Guest Relations on 11 May 2024
Dear Diego,Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. Many guests praise our efforts to ensure a comfortable room at a great value, so we're sorry to hear that the accommodations provided fell short of expectations. Rest assured, we'll look into these issues promptly to make sure everything is as it should be. It is our hope you will allow us to welcome you back and show you a more improved experience.

10/10 Excellent

Vilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could, perhaps, do with an upgrade but it was perfectly adequate for our stay there. The staff were friendly and helpful and the room was clean. The only thing I would have liked would be a kettle in the room and, maybe, a fridge but mainly the kettle. We were perfectly happy there - it served our purposes.
Stayed 14 nights in Apr 2024

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke so bad my Asthma kick in as soon as I walked in the room, and there was no lock on the door for extra security and I was a woman alone, I didn't end up staying got a room somewhere else but the lady behind the counter was very nice she tried
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Kimberly,Guest comfort and security are our top priorities, and we sincerely regret to hear that this was not reflected during your recent stay. Please accept our apologies for any inconvenience caused. Thank you for informing us of the concerns you encountered, and we will promptly address these with our housekeeping and maintenance teams to ensure these do not recur for future guests. We appreciate your patronage and hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 Terrible

SENEL

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Veryyyyyy dirty Terrible for good this property
Stayed 1 night in Mar 2023
Response from Guest Relations on 6 May 2024
Dear Senel,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another opportunity to provide you with a seamless experience in the future.

2/10 Terrible

Whitley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place is apparently being remodeled but our room had stained sheets and a drain pipe hole in the bathtub. We ended up staying somewhere else. This place should be shut dowb until the remodel is complete.
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Dear Whitley,It is important that we provide our guests with all they need for a top-notch stay, and we are always looking to improve our property. However, we apologize if our current improvement efforts impacted your experience. Please accept our apologies. Your comfort and satisfaction are our priority, and we will be sure that our housekeeping and maintenance teams check our rooms for any concerns. Thank you for being our guest, and we hope you had a safe trip home.

2/10 Terrible

Matheo

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting room stains all over everything bugs and practically no one working.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Matheo,Thank you so much for the feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. We hope to see you again in the future.

4/10 Poor

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is right on the street. Very noisy. The floor above our room is creaking. The room is not kept properly. The bathroom door won't close, the cable box is hanging from the TV, the lights flicker, etc. It is not something I would recommend, nor do I think it was worth the price I paid.
Stayed 1 night in Apr 2024
Response from Hiren on 9 Apr 2024
Please accept our apologies for falling short of your expectations during your recent stay. What you've described does not represent the quality we aim to provide our guests. Rest assured, we will relay your concerns to our housekeeping team to ensure that we are meeting our high standards of cleanliness and hospitality. Your comments are appreciated, and we hope you'll give us another chance to provide you with a stay that goes above and beyond your expectations.

2/10 Terrible

Logan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everything had stain shower had black mold growing. Room was a non smoking but smells like smoke we did not stay and decided to find a new property.
Stayed 1 night in Apr 2024
Response from Hiren on 9 Apr 2024
Please accept our apologies for falling short of your expectations during your recent stay. What you've described does not represent the quality we aim to provide our guests. Rest assured, we will relay your concerns to our housekeeping team to ensure that we are meeting our high standards of cleanliness and hospitality. Your comments are appreciated, and we hope you'll give us another chance to provide you with a stay that goes above and beyond your expectations.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hiren on 2 Apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed spread and sheets were dirty. Horrible neighborhood. Could tell our door was broke down before.
Stayed 1 night in Mar 2024
Response from Hiren on 19 Mar 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

10/10 Excellent

heather

Business traveller
Liked: Staff & service
Disliked: Amenities
Overall my stay has been comfortable and quiet regardless of it's location. The check in is always fast and uncomplicated. The staff are polite and friendly and accommodating. I say this is one of Nashville's diamonds in the rough.
Stayed 1 night in Mar 2024
Response from Hiren on 15 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hiren on 28 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excellent

meike

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hiren on 11 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Dolores

Travelled with family, Business traveller
Disliked: Amenities
Very shady. Blood on pillows and sheets. Toilet spraying water out the back of the toilet. Microwave would need a tetanus shot if used.
Stayed 1 night in Jan 2024
Response from Hiren on 14 Jan 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

10/10 Excellent

Heratio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hiren on 3 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

10/10 Excellent

patric

Stayed 1 night in Dec 2023
Response from Hiren on 14 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hiren on 27 Nov 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Tabbatha

Stayed 2 nights in Nov 2023
Response from Hiren on 21 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

10/10 Excellent

La'Rayshale

Stayed 2 nights in Nov 2023
Response from Hiren on 17 Nov 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard pass
Worst place ever...place is a dump, cigarette holes in comforters, carpet sticky. Stains on pillowcases and sheets, faucets handle broken falls right off when you move it, toilet seat not secure and will slide around cause only one screw. Hole in bathroom wall. Rust around microwave door, no iron. Close rack feel down off wall when i hung up a pair of pants.
Stayed 1 night in Nov 2023
Response from Hiren on 7 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

6/10 Okay

Aaron

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hiren on 7 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Layton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is sketchy, front desk lady didn’t saw a single word to me, outside very noisy because there is drag racing happening on the street in front of the hotel, rust on everything in the room, found a cockroach in the bathroom. Those are the main things
Stayed 2 nights in Nov 2023
Response from Hiren on 7 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

4/10 Poor

DeAnn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hiren on 7 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

6/10 Okay

Kimberly

Stayed 1 night in Oct 2023
Response from Hiren on 29 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

6/10 Okay

kim

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was our worst stay in 8 days we vacationed. Could hear the neighbor's noise all night. Husband had to borrow tape to fix the trim piece that was broken going into the bathroom..Drapes were Filthy. Towels felt like sand paper. "Breakfast included" consisted of 3 in a package mini donuts and black coffee. Very dissatisfied.
Stayed 2 nights in Oct 2023
Response from Hiren on 24 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely the worst hotel experience I’ve ever had. I’m a very rough part of town-hookers and drug dealers all around the hotel. Stains on all the bed sheets. Shower had someone else’s hair all over it. Floors have probably never been vacuumed. Customer service was terrible. When I reached out about the sheets was told that I should go down and get a new set. Those sheets should never have been on the bed in the first place! Ended up checking out. DO NOT STAY HERE!
Stayed 2 nights in Oct 2023
Response from Hiren on 24 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

GEORGIA

Stayed 2 nights in Oct 2023
Response from Hiren on 16 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Caleb

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was totally broken no support stains on everything the smell was horrible totally unclearly and everything was broken there was a homeless man sleeping in front of the door and another man hiding by vending machine harassing you as you get out of vehicle completely unacceptable left immediately and would like a refund in full as this was completely disgusting and unsafe so me and my wife could not stay there I didn’t even feel like my vehicle could be safely parked there much less my livelihood
Stayed 1 night in Oct 2023
Response from Hiren on 16 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

6/10 Okay

Brandon

Travelled with family and small children
This room was last minute and I wish I had book another room in advance. I feel like I’m in the hood and I’m sleeping with my gun next to me .
Stayed 1 night in Oct 2023
Response from Hiren on 16 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

10/10 Excellent

Shakayla

Stayed 1 night in Oct 2023
Response from Hiren on 16 Oct 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

Noralba

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hiren on 13 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible room
When we got to the hotel, the clerk was very friendly. When we got to the room, it looked like it had been broken into. As soon as we walked in, it smelled heavily of cigarette smoke even though i asked for non-smoking. I have asthma and cigarette smoke is a trigger. The door wouldnt lick. We opted not to even stay and just call the money a loss.
Stayed 1 night in Oct 2023
Response from Hiren on 10 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities, room comfort
It was a bad part of town to stay in. The hotel was not helpful with anything. Housekeeping never came. Had to produce own toilet paper. Bed covers stank. Don't recommend this hotel to anyone
Stayed 2 nights in Oct 2023
Response from Hiren on 10 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

4/10 Poor

Payam

Stayed 2 nights in Oct 2023
Response from Hiren on 10 Oct 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

4/10 Poor

Mikel, Johnson City

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property was clean but much street noise and noise from adjoining rooms.
Stayed 1 night in Oct 2023
Response from Hiren on 2 Oct 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hiren on 27 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Shawna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hiren on 27 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy and there were narcotics deals happening around the property all night. The pictures online are complete lies.
Stayed 1 night in Sep 2023
Response from Hiren on 27 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

10/10 Excellent

Shakayla

Stayed 1 night in Sep 2023
Response from Hiren on 27 Sept 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.

2/10 Terrible

stacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
The photos online doesn’t look anything like the place when you arrive. We had to pay for rooms we didn’t even stay in cause the outside of the place was nasty and run down looking and I wasn’t staying in a place that looked like that I couldn’t imagine what the rooms looked like.
Stayed 1 night in Sep 2023
Response from Hiren on 17 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even worth the low rate.
Knowing this was a cheap hotel, expectations were already low, and yet I was disappointed. I felt unsafe for most of the time I was on property. Very run down. Door peephole was scratched and unusable, door security lock was ripped off and not repaired. Felt relieved when my stay was over. Continental breakfast was generic packaged pastries inside the saftey glass and a pot of coffee. (pictured)
Stayed 4 nights in Sep 2023
Response from Hiren on 7 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

6/10 Okay

Fred W

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were promised a non-smoking room, but the room smelled of cigarette smoke. After we ran the AC for a while things were better, but our clothes smelled like smoke after we checked out the next morning.
Stayed 1 night in Sep 2023
Response from Hiren on 6 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Harvey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. I wouldn’t let a homeless person stay there. They lie in your face. Drug infested, transactions are made in broad daylight. I have videos of transactions between made. The first room they gave me was ridiculous. The bed was sunken and dirt on the floor. Requested another room, not much better. Then drug transactions started. At that point I was furious. Booked the room for 2 nights. I told the desk manager I was checking out. He stated that I would have to pay for one night and would refund the second night. Well that was a lie. Now I’m out of money for the refund. Someone overdosed but someone revived that person. Please if that’s your last resort, sleep in your car.
Stayed 1 night in Aug 2023
Response from Guest Relations on 5 Sept 2023
Dear Harvey,Thank you for bringing your concerns to our attention. We assure you that the safety and comfort of our valued guests are our top priorities, and your feedback will shared with the respective teams as we take action to make the appropriate changes and improvements. In the future, we hope you consider returning for a better experience.

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t stay it was unsafe too many junky’s around
Stayed 1 night in Aug 2023
Response from Hiren on 24 Aug 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
regretted this stay
place was super gross, lady in the front didn’t care when checkin us in at all, hotel had stains all over, broken bed, and broken bathroom door. never again and highly wouldn’t recommend
Stayed 1 night in Aug 2023
Response from Hiren on 15 Aug 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Sorry for the inconvenience We hope for another opportunity to exceed your expectations. Thank youHiren Dayaramani Manager.

8/10 Good

Devin

Stayed 1 night in Jul 2023
Response from Hiren on 28 Aug 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.