Sunstar Hotel

Property class: 3

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Reviews

5.4 out of 10
Located close to Thika Road Mall and Moi International Sports Centre, Sunstar Hotel provides a free daily manager's reception, a rooftop terrace and a coffee shop/cafe. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room

A neatly made bed with a heart-shaped towel arrangement and a brown throw blanket.

Deluxe Double Room

  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

A hotel room with a large bed, wooden headboard, white curtains, and a wooden wardrobe.

Standard Single Room

  • Garden view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a mirror, a wardrobe, and a door with a geometric pattern.

Deluxe Twin Room

  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

A hotel room with a large bed, two chairs, a small table, a desk, and a TV.

Superior Double Room

  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a bed, white curtains, a heart-shaped towel arrangement, and a brown throw blanket.

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

A bedroom with a bed, white curtains, a wooden headboard, and a blue wall.

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, each with a wooden headboard, white linens, and a brown patterned bedspread.

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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About the area

Located in Nairobi, Sunstar Hotel is in the city centre and near the airport. Enjoy an event or a match at Moi International Sports Centre, and consider making time for Nairobi Animal Orphanage—a top attraction that's not to be missed. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby. Visit our Nairobi travel guide
Map
Thika Superhighway, Exit 7, Along Garden Estate Road, Nairobi

What's nearby

  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    11 min drive - 11.3 km
  • Garden City Mall
    3 min drive - 2.3 km
  • Thika Road Mall
    4 min drive - 4.4 km
  • Moi International Sports Centre
    5 min drive - 4.5 km
  • United Nations Office at Nairobi
    11 min drive - 10.3 km

Getting around

  • Syokimau Station
    39 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    42 min drive

Restaurants

  • Hagon Restaurant
    12 min walk
  • Al Capone
    2 min drive
  • Java House
    5 min drive
  • Ashaki Grill
    19 min walk
  • Roasters inn
    2 min drive

About this property

Sunstar Hotel

  • Hotel near Karura Forest
  • Located close to Thika Road Mall and Moi International Sports Centre, Sunstar Hotel provides a free daily manager's reception, a rooftop terrace and a coffee shop/cafe. Enjoy a meal at the two on-site restaurants. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self-parking
    • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a billiards/pool table
    • Barbecues, a 24-hour front desk and 40 meeting rooms
  • Room features
  • All 59 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and sound-insulated walls.
  • Other amenities include:
    • Heating and ceiling fans
    • Bathrooms with designer toiletries and showers
    • 12-inch TVs with cable channels
    • Fridges, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6 AM to 10 AM for a fee: USD 12 for adults and USD 6 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Racquetball/squash
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 40 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Mosquito nets
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 12-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 12 for adults and from USD 6 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Set meals are served in guestrooms only (no menus or public dining)

Frequently asked questions

Is Sunstar Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sunstar Hotel?

Self-parking is free at this property.

What time is check-in at Sunstar Hotel?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Sunstar Hotel?

Checkout is at 10:30 AM.

Does Sunstar Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Sunstar Hotel located?

Located in the heart of Nairobi, this hotel is within 3 mi (5 km) of Karura Forest, Thika Road Mall and Moi International Sports Centre. United Nations Office at Nairobi and Nairobi National Museum are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sunstar Hotel Reviews

5.4

6.0

Cleanliness

6.0

Location

6.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 2 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely nothing good to say about this hotel

The room was tiny with enough space only for the bed. The floor was sticky and dirty. Virtually everything in the bathroom was broken and the bathroom floor was quite dangerous to walk on. Although the room rate included breakfast the hotel staff were reluctant to honour it. Next door to the hotel is a bar that blasted extremely loud music throughout the night. Very uncomfortable stay.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All neat and clean. Room was very presentable. Did not like the bathroom door opening into the basin! A sliding door would have been better.
Stayed 1 night in Jan 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the worst experience ever, the receptionist and the room cleaner were very rude and unprofessional. Small rooms..
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Shabby place

Quite shabby place. When I arrived by car late in the night, they would not let me in but said the hotel was fully booked (which was not true). When I got in, the receptionist did not find my booking made by hotels.com and neither did she find a booking of my friend made by booking.com. Finally she made some phone calls and a manager came and said that they needed some time to prepare our rooms (although it was almost 2am). We got both upgraded to superior rooms but the standard was really simple and ugly, with horrible red lights. The shower was between the toilet and the sink and the water was pretty cold. The room was clean though and the staff members were ok. Breakfast was very simple. Wi-fi was unstable but better up in the rooms than in the lobby. I was happy I only stayed there for one night.
Verified review

6/10 Okay

Liked: Staff & service

Seure hotel

Good location. Breakfast was good. Bar next to it can be noisy.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021