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Reviews of Sportsview Hotel Kasarani

3 out of 5
Sportsview Hotel Kasarani
Kasarani Road, P.O BOX 74174-00200, Nairobi

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ALICE

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on 16 May 2024
Dear Alice,Thank you for your review.It was an honor to have hosted you for over a month.We look forward to you coming back your second home.RegardsJohn Onyango

10/10 Excellent

ALICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from John on 23 Apr 2024
Thank You Alice

4/10 Poor

Owen

Disliked: Staff & service
Staff not supportive. Expecially at reception. At dining theybwere busy with parties and could not attend to individuals. Noisy parties
Stayed 2 nights in Jan 2024
Response from Kind Regards Sportsview Managment on 29 Jan 2024
Dear Owen, i appreciate your sincere feedback about your stay at our Hotel.We do apologize for the experience you had regarding our receptionist and staff in our dining hall we look forward on working on it.We promise to turn around your experience in the upcoming reservation at our hotel.

2/10 Terrible

IRENE

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The only good thing was food. The room was infested with mosquitoes. The floor in the living /bedroom area was wooden and there were missing pieces of wood at several locations. These empty spaces were filled with dust/ soil. The bathroom water does not drain properly as you took a shower and thereafter, there was a puddle of water that took hours to drain due to poor engineering/construction of the bathroom/shower area. As a result two people could not take a shower after one another otherwise you would step in the previous person’s shower water pooled in the shower. The housekeeping is terrible; they did not clean the shower or the floors and it’s evident. Once the pooled dirty soapy water dried out, you could see marks in the shower floor even after housekeeping attended your room. I almost slipped on the floor the first day I used the shower which was evidence of dirty/soapy condition. The hotel is near St Mary’s primary school; during the day it’s pretty noisy and during the night there was drilling noise during construction at this hotel site. The Wi-Fi was lawful, interruptions and very slow service n the afternoon. The intent of my stay was to get some work done while my in vacation. I should have stayed with my family. Horrible experience and would not recommend anyone to stay.
Stayed 9 nights in Sep 2023

8/10 Good

ALICE

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

JoyEsther

Stayed 1 night in Sep 2022

4/10 Poor

Rita

Travelled with family
The general manager Peter complained to me as to how the percentage the hotel got from expedia was so low. I was placed in a room with no hot water, there is construction going on next door all day and a gym that is open and busy since 6am till late at night which made it difficult to get a restful sleep. However, the staff is friendly although the meals at the restaurant take almost an hour to be served no matter how simple the order. Overall, unless the attention to our rooming situation changes drastically (which by the way have waited for hours to get it “sorted out”) then I would not recommend staying here.
Stayed 1 night in Sep 2022
Response from Brink Bosire on 15 Sept 2022
Dear Rita,I do appreciate for the feedback and I do apologize for the Experience you had on the first day in our hotel. Thank you for giving us a chance to serve you better by moving you to a quiet side away from construction and the gym. I promise to improve in our service delivery.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and service was great. And food was good, we recommend this place.
Stayed 4 nights in Jun 2022
Response from Brink Bosire on 28 Jun 2022
Thank you for your great and for staying with us. We look forward hosting you back in Sportsview Hotel Kasarani

10/10 Excellent

Obadiah

Stayed 1 night in Feb 2022

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Looks like they never update there system often
The price was showing Plus break fast but reaching there I had to pay out of pocket.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Stayed 6 nights in Nov 2019
Response from James on 4 May 2020
Thank you for staying with us and for your kind review. We hope you can stay with us again next time.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again
The food was good. Rooms are clean. Service staff is friendly.
Stayed 3 nights in Jul 2019
Response from James on 4 May 2020
Thank you so much for your review. We were excited you could stay with us again soon.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sportsview for a night
Good local hotel, not fancy but definitely worth the money for the area and amenities. I'd stay here again if my only other nearby options were almost $60 more expensive (as they were), and the food was pretty good. Area is cool so no need for a fan or AC, but definitely was annoyed by the fact that the windows didn't shut so I got bitten by a few mosquitos until I put repellent on.
Stayed 1 night in Jul 2019

8/10 Good

G.E

Liked: Cleanliness, staff & service, property conditions & facilities
Stay at Sportview Hotel
My stay overall was pleasant. I would however, recommend that each room is provided with insect spray to be used at night. The electric tablet burner did not seem to make a difference.
Stayed 4 nights in May 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A good serene place,the gym is well equiped
Stayed 1 night in Jan 2019
Response from Ralph on 18 Feb 2019
Thank you for choosing sports view hotel as your hotel of choice and we look forward to hosting you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel and stay.. would be back
Stayed 4 nights in Nov 2018

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort
Enjoyed my stay!!
SportsView was a wonderful place to stay with attentive staff, secure and clean facilities, good food and good value for my dollar. Large campus with many amenities. Uber access, close to mall and USIU.
Stayed 3 nights in Sep 2018
Response from Ralph on 28 Nov 2018
Dear Greg. We are pleased to hear that you enjoyed your stay with us.Once again thank you for choosing sports view hotel as your hotel of choice.We look forward to hosting you once again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The place is Good but needs some touch in terms of maintenance. Toilets do not flush properly .
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Sep 2018

6/10 Okay

Danilo

Disliked: Room comfort
Stayed 4 nights in Jan 2024
Response from Beatrice on 13 Jan 2024
Thank you for choosing Sportsview as hotel of your choice. looking forward to hosting you again in future

8/10 Good

?

Business traveller
Liked: Cleanliness, staff & service
中心街から離れているため、静音な環境で過ごすことができます。ゲートではセキュリティチェックもあり、安心して滞在できました。 スタッフもとても親切で、行き届いたサービスでした。 施設自体はやや古く、部屋の蚊帳が少し破れていたり、ドアに隙間があるなど、やや気になる点もありますが、電気ベープが設置されていたのはよかったです。 コンセントはBFタイプでしたが、テーブル横と枕元の２箇所しかなく、テレビとベープで空きがないため、延長コードを用意しておくと良いです。 隣接する小学校から毎朝6時前から合唱が聞こえてくるのはお愛嬌です。
Stayed 6 nights in Jul 2023

8/10 Good

Florian Pascal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Brink Bosire on 10 Apr 2023
Dear Florian,Thank you for choosing Sportsview hotel Kasarani as your home away from home.We look forward hosting you again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
A lot to improve
Quite terrible hotel. The hotel needs renovation. The staff was nice but few of them were totally lost about their duties. Check in was a mess and they lost our landry and it was found later after hard searching. There is no iron in a hotel. The pool is occupied locals who are coming there with their kids to spend time. So no free sunbeds. No pool towels. The prices in a hotel restaurant was reasonable but you had to wait your food at least 1 hour. Hotel should improve their service level.
Stayed 3 nights in Jan 2018

6/10 Okay

Helinä

Stayed 5 nights in Jan 2018

8/10 Good

Arto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kummitytön häissä
Henkilökunta auttoi meitä printtaamaan mieheni juhlapuheen sekä lentoliput Mombasaan.Arvosana respasta kiitettävä:)
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from James on 4 May 2020
Thank you for staying with us. How can we do better?