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Reviews of Rainbow Ruiru Resort

3 out of 5
Rainbow Ruiru Resort
Thika Super Highway, 10km from Nairobi, Ruiru

Reviews

5.6
Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Stayed 5 nights in Jan 2024

4/10 Poor

Jackline

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are run down for the price I paid and the bed was squawking with every turn I made. The bath tab had molds. I have spent the night in a cheaper and much better hotel in Ruiru.
Stayed 1 night in Dec 2023

2/10 Terrible

NICHOLAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
Garbage hotel had booked 13 nights and just stayed one. Nothing is as advertised. Deluxe room with no microwave and no mini fridge. No safe in the room and they post signs in the room that they are not responsible for your belongings. You can hear sounds from rooms 3 door down. STAY AWAY!!!!!
Stayed 13 nights in Dec 2022

6/10 Okay

Fahad

Liked: Cleanliness, staff & service
It was ok but bathing water was just warm next mng
Stayed 1 night in Sep 2022
Response from Rainbow Ruiru Resort on 22 Sept 2022
Hi Fahad, thank you for staying with us it was a pleasure hosting you.

2/10 Terrible

DAVID

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Forced to park way too far from the property, literally deep in the woods, and walk to the hotel. Due to the fact that the bar open to public and there are live performances they get priority not the residents. Had to beg for the assistance to bring luggage to my room, the sleeping front desk personnel protesting she was working “ alone” I don’t do the staffing, so can not help how many staff are on duty.
Stayed 2 nights in Sep 2021

2/10 Terrible

Daniel

Stayed 1 night in Sep 2021
Response from JC on 19 Sept 2021
Hello, Please share with us the challenges you are facing.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.agood place to be and relax and to refer people to.
Stayed 1 night in Mar 2021

8/10 Good

Sven

Liked: Staff & service, room comfort
Ok place to stay, not rushing back to stay again
The resort is in need of updating, no hot water, no fridge, in general it was ok, clean and comfortable for the price....
Stayed 1 night in Feb 2021
Response from JC on 21 Feb 2021
Thank you for taking the time to review our property. We will work on the issues highlighted to ensure you have the best stay.

2/10 Terrible

Maryann, Germany

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST CUSTOMER SERVICE EVER. THERES A BROWN LADY WITH SHORT HAIR THAT TREATS PEOPLE WITH SO MUCH HATE. MY HUSBAND AND I WILL NEVER STAYING THERE AGAIN. ROOM SERVICE TAKES TWO HOURS LONG.
Stayed 1 night in Oct 2019
Response from JC on 19 Oct 2019
Thank you for taking the time to review our property. We apologize for the terrible experience faced. We will certainly work on improving the issues raised.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst customer service I have ever experienced. When checking out they act like you’ll run away with their little money even though they have your credit card on file. If you’re white they treat you like a god. But if you’re African you’re discriminated against. Pathetic place to stay. I won’t recommend it to my worst enemy. Stay away
Stayed 1 night in Oct 2019

4/10 Poor

Raymond

Disliked: Staff & service
Run down bad service
Had to argue that I got free breakfast as that’s what i booked. Service was poor at best. Took too long to get my food and never saw a waiter until I had to flag them down to get my check.
Stayed 1 night in Jun 2019
Response from RW on 24 Jun 2019
Hello Raymond, Thank you very much for taking your time to give us your feedback.We apologize that you did not get the services as per your expectations.We are however going to ensure that this is checked into and it will nit happen in future.

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from RW on 24 Jun 2019
We appreciate you for taking your time to review our property.We hope that you got the services as per your expectations and we look forward to hosting you some other time.

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and polite. The rooms were clean and at a fair temperature.
Stayed 5 nights in Apr 2019
Response from Rainbow Ruiru Resort on 5 May 2019
Thank you Dominic. It was a pleasure hosting you at our hotel. We hope to welcome you back soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No showers. Moldy bathrooms. The cold water faucet in the tub was broken. Property is beginning to display a run down state. Staff not very helpful. Very disappointing
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service
Decent value option in Ruiru. Cleanliness of rooms was acceptable for the price. Convenient location for business at Kenyatta University or JKUAT along the Thika Highway. Several shopping malls within a few minutes' drive.
Stayed 1 night in Nov 2018

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, room comfort
Chose this hotel for a team facilitating a workshop at JKAUT. The hotel is reasonably close (15 mins by taxi) and not expensive. The restaurant and bar were more than OK - the gym and spa were friendly and provided a good basic service. Did not use the large outdoor pool because it was rather cool. The hotel has a bit of wear and tear and needs a bit of modernising. For instance the shower was one that you have to hand hold while crouching in the bath. The wife was fine most of the time. Occaissionally flaky in the rooms it could always be accessed from the main lobby area. The road to the hotel is unpaved but all signs were that it will soon become a tarmac road. Good choice for a business trip involving JKAUT. As the hotel is on the Thika road - it is about 30 mins away from Thika and associated tourist attractions. Traffic in any direction is prone to jams during peak hours. Would use again.
Stayed 8 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort