Hotel Troy

Property class: 3

Choose dates to view prices

Reviews

7.8 out of 10
Good
Located close to Bomas of Kenya, Hotel Troy provides a terrace, a garden and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to in-room WiFi, with a speed of 25+ Mbps.

Popular amenities

  • Pool
  • Restaurant
  • Business services
  • Bar
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Executive Suite, 1 King Bed, Garden View

A wooden cabin-style bedroom with a bed, two leather chairs, a nightstand, and a chandelier.

Executive Suite, 1 King Bed, Garden View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A room with two wooden beds, each with white bedding and a wooden headboard. There is a wooden nightstand between the beds, and a red patterned rug on the floor.

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

A hotel room with a bed, white curtains, and a mosquito net.

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

A hotel room with a bed, white curtains, and a mosquito net.

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

A room with two wooden beds, each with white bedding and a wooden headboard. There is a wooden nightstand between the beds, and a red patterned rug on the floor.

Family Cottage, 2 Bedrooms, Garden View

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Cottage

A bedroom with a bed, a nightstand, a bedside table, a window with curtains, and a patterned rug.

Cottage

  • 107 sq ft
  • Sleeps 6
  • 2 Queen Beds OR 4 Single Beds

View all photos for Standard Double

A bedroom with a bed, white curtains, a brown blanket, and a canopy.

Standard Double

  • 107 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard SIngle

A bedroom with a bed, white curtains, a brown blanket, and a canopy.

Standard SIngle

  • 96 sq ft
  • Sleeps 1
  • 1 Double Bed

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About the area

Located in Karen, a neighbourhood in Nairobi, Hotel Troy is in a regional park. The area's natural beauty can be seen at Nairobi National Park, while Bomas of Kenya and Karen Blixen Museum are cultural highlights. Kenyatta International Convention Centre and United Nations Office at Nairobi are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives and game viewing. Visit our Nairobi travel guide
Map
Magadi Road, 73, Nairobi, Nairobi County, 00511

What's nearby

  • A giraffe in a grassy field with a city skyline in the background.
    Nairobi National Park
    8 min walk - 0.7 km
  • Two giraffes standing on a paved area with a fence, surrounded by potted plants and outdoor furniture.
    Giraffe Centre
    9 min drive - 5.5 km
  • A large, single-story house with a tiled roof, surrounded by a well-maintained lawn and tall trees.
    Karen Blixen Museum
    12 min drive - 8.1 km
  • Galleria Shopping Mall
    2 min drive - 1.9 km
  • United Nations Office at Nairobi
    27 min drive - 23.4 km

Getting around

  • Lukenya (Kitengela) Station
    36 min drive
  • Nairobi (WIL-Wilson)
    19 min drive

Restaurants

  • Subway
    18 min walk
  • Java House
    18 min walk
  • Cultiva Farm Kenya
    5 min drive
  • Nairobi Mamba Village
    6 min drive
  • Karen Hunters One Stop Centre
    5 min drive

About this property

Hotel Troy

  • Hotel near Nairobi National Park
  • Located close to Bomas of Kenya, Hotel Troy provides a terrace, a garden and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to in-room WiFi, with a speed of 25+ Mbps.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool, along with free cabanas, sunloungers and pool umbrellas
    • A round-trip airport shuttle (surcharge), barbecues and 2 meeting rooms
    • A front desk safe, tour/ticket information and luggage storage
    • A 24-hour front desk and wedding services
  • Room features
  • All guest rooms at Hotel Troy include amenities, such as safes, free bottled water and WiFi.
  • More conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with baths or showers and free toiletries
    • LCD TVs with digital channels
    • Fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Return airport shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Fan
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 3 July 2026 to 1 July 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8 AM to 6 PM

Frequently asked questions

Does Hotel Troy have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 6 PM.

Is Hotel Troy pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Troy?

Check-in start time: 11:00 AM; check-in end time: 11:30 PM.

What time is check-out at Hotel Troy?

Checkout is at 10 AM.

Does Hotel Troy provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Troy located?

Located in Karen, this hotel is 0.3 mi (0.5 km) from Nairobi National Park and 1.4 mi (2.2 km) from Bomas of Kenya. Karen Blixen Museum and Kenyatta International Convention Centre are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Troy Reviews

7.8

Good

8.0

Cleanliness

7.4

Location

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 51 out of 133 reviews
Rating 8 - Good. 41 out of 133 reviews
Rating 6 - Okay. 21 out of 133 reviews
Rating 4 - Poor. 10 out of 133 reviews
Rating 2 - Terrible. 10 out of 133 reviews

Reviews

Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
This could be a really cute place, but it is in desperate need of an upgrade in the bathrooms and grounds. The beds are extremely firm. Staff was great.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel nr Galleria Shopping Centre & Karen

Very friendly and helpful staff. Great breakfast. Good wifi. Very comfortable rooms. The hotel would have received a 5 for rooms too, except at the shower's water pressure was very low.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Nairobi, where I was picked up by a staff from hotel. Stayed at the Troy hotel for two weeks. I had plenty of dishes to choose from. The staff checked on me to make sure I was comfortable. I was greeted going out and coming in. I was asked what would I like for breakfast the next morning. This experience was delightful being a single traveler. I recommend Troy hotel. It gave a family friendly atmosphere.
Stayed 12 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.
Stayed 8 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities

Just an average hotel

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for tucked away relaxing stay

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service at Troy hotel

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely stay

Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.
Stayed 5 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, helpful staff

Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen
Stayed 7 nights in Jan 2020
Verified review

6/10 Okay

Liked: Staff & service

Trevligt familjehotell

Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Supert hotell til jobb og ferie

Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.
Stayed 5 nights in Sep 2019
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hope to return!
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel is amazing and so kind. Location is good, close to the beach, but also supermarkets. Would come back for sure.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Super service og kjempehyggelig betjening

Hyggelig lite hotell, med en fantastisk flott service. Du blir virkelig tatt vare på. Anbefales
Stayed 7 nights in Jun 2019