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"This property is a total misrepresentation of what was advertised and sold to us. We paid extra for a lake view room, and that was not provided at all. This is false advertising and completely unfair to guests who are paying for a specific room category. I expect a full refund for the lake view charges immediately. On top of that, breakfast was not provided, despite it being part of what we booked / expected. I also want a refund for the breakfast charges as well. The room itself was in a disgusting condition — dirty bedsheets, filthy carpet, unclean washroom, and overall zero cleanliness standards. For 3 guests, only one dirty towel was given. There was no shower gel, no shampoo, only 2 tiny hand soaps. There was no kettle for tea, no telephone in the room, and absolutely no proper room service or customer care. The staff showed no courtesy, no responsibility, and no commitment to fixing anything. This was one of the worst customer service experiences I have ever had. This hotel should not be listed on Expedia until it meets basic hospitality, hygiene, and service standards. I am extremely dissatisfied and expect an immediate refund for the lake view room difference and breakfast not provided."

"Clean room, staff was very good and supportive."

"There was no spa. The place is clean and nice otherwise. It is a very good hotel. This will especially appeal if you are coming from abroad with kids."

"MISLEADING LISTING: ACTIVE CONSTRUCTION SITE. Zero stars. This property is currently undergoing major renovations that were NOT disclosed during booking. We were forced to live in a construction zone for 3 days with constant hammering, drilling, and dust coating everything in the room. It was uninhabitable and a health hazard. Expedia support was useless—they offered a pathetic $50 credit for a ruined vacation and promised a follow-up that never happened. Do not book here unless you want to sleep in a dusty construction site."

"THey gave us a room behind the garbage area which was having bad smell. Also, when we called to staff there was no response so everytime we had to go personally for any issue."

"Room is decent,staff is very good& dinner food menu is very good."

"Very clean, good breakfast and friendly staff"

"Spectacular views, polite and friendly staff, super clean and beautifully maintained. Excellent service. "

"The most luxury hotel in Nainital. Stay with it's prime location near naini lake .The staff in humble and helpful. Thank you for the good experience. "