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"Staff was friendly, but the kiosk to check-in felt less warm than a normal check-in. Room was clean and neat, the bed was hard which I've heard is possible for Japanese rooms. A bit odd that the best way to walk there from the train station was to walk through a large park, but it was fine."

"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "

"Everything was great about this stay. Beautiful hotel; nice rooms; wondering rooms for breakfast and attentive staff. And great location with views."

"Amazing Onsen! The history, the natural spring-fed baths, the staff, the dining selections make for a once in a lifetime experience!"

"Fuji is visible from the hotel "

"If it’s on an overnighter then it’s not bad but if you’re traveling with family and friends and looking for peace of mind and service then this is not the hotel for you. We were quite disappointed with the service and amenities of the hotel especially in such a beautiful country city. We were 2 families travelling in town for 2 days for site seeing and catch up with family. We checked in and the hotel rooms was very tired and quite small with bits of the decoration and parts of the wall was falling apart. I would say the breakfast was the highlight with different dishes offered each day and the self serve coffee station was a nice touch but that’s where it all ends. The staff didn’t speak English at all so trying to get information is hard. The securities of the hotel is not the greatest either where there is no safe in the room and they advise you to put your valuables at the front desk. When you leave each day you have to leave your room keys at the front desk which is a inconvenience and doesn’t give you a sense of security because everything is essentially in your room and to have to pick up the keys again afterwards is such a inconvenience. The mini fridge inside the room is also switched off when you arrive so be sure to switch it on and have it running before you put any drinks inside. Additionally with the rooms so small if you’re looking for a place to have a drink in the lobby there is no common area for you to hangout. They have a sign posted to not stay in lobby."

"Good spa. Room is typical small size . "

"Wish had a microwave! "

"Clean room near Kofu Station with Washer and Dryer on first floor. Very convenient. "