Search Hotels Near NTC Promenade, San Diego

"It was very loud with road out front and the pool area with loud kids"

"Outstanding customer service and a beautiful location."

"There are definitely some positives. The location is great, the rooms were very clean, and the pillows were surprisingly comfortable. The pool area was also well stocked with towels, which was a nice touch. However, the experience took a serious turn on our first night. Around 10 PM, the fire alarm went off and everyone evacuated. Shortly after, multiple police cars arrived and a helicopter was circling overhead. It quickly became clear this was not a simple fire alarm situation but something much more serious. I was outside on the sidewalk with my three children. One of whom didn’t even have time to put on pants.Terrified and confused is an understatement. We stood outside for quite a while with zero communication from hotel staff. No instructions, no reassurance, nothing. I had to repeatedly call the front desk myself just to get any information. When I finally got through, I was told we could return inside “at our own risk.” At that point, we had heard there was an armed robbery and suspects hadn’t been caught via the helicopter message. As a parent, that’s unacceptable. We had no idea if we were safe in the hotel or not, and staff made no effort to clarify or support guests during what was clearly a frightening situation. The next day, staff completely downplayed the incident, claiming it was just a fight between two women in the lobby—which frankly did not match what everyone witnessed the night before. That lack of honesty and transparency made the situation even worse"

"We stayed at Homewood Suites by Hilton San Diego Airport-Liberty Station from April 2 to April 7 with my 14-year-old child, and it was one of those rare cases where absolutely everything was perfect. The room was a spacious studio with a balcony and a fully equipped kitchen. Everything was very clean, cozy, and well maintained. The kitchen utensils were in great condition, and the bed was extremely comfortable. Breakfast was excellent — a buffet with a great variety of food and drinks. The location is fantastic, right by the water, with a beautiful walking area along the bay. There are also several restaurants nearby, as well as a Starbucks. The staff was very friendly and attentive, always ready to help. The airport shuttle service (both ways) was very convenient. Another big plus was the heated pool. However, what my son loved even more was the small basketball court — it became his favorite spot. This is truly a place where expectations were not only met but exceeded. I highly recommend this hotel and would definitely stay here again."

"Amazing place felt exactly like a paradise. "

"Staff wasn't very honest with parking. Room was clean but seems like bed sheets weren't changed. Went under the covers to sleep and had chip crumbs underneath the bedsheets. "

"AC worked fine"

"Good place- however not a very comfortable bed. Do not recommend if you suffer back pain"

"Clean facilities "