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I enjyed some aspects of this roperty but clearly it is in a state of renovation.but the staff were excellent and the price was reasonable if not cheap for an oceanfront room
peter c.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello peter c., Thank you for your feedback. We appreciate your kind words about our staff and competitive pricing for an oceanfront room. Our ongoing renovations aim to enhance our guests' experience in the future. We look forward to welcoming you back to enjoy our updated facilities.
4/10 Poor
Wesley
Travelled with family
20 May 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Walk area and room
Wesley
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Wesley, We appreciate your feedback regarding the walk area and room. Your comments will be shared with our team for further improvement. Feel free to contact our management with any additional details for future stays.
The property needs a good cleaning. It smells. There was no food or bar service. Construction going on at the site. Personnel not very professional. Only 2 employees were friendly. Said they might be merging with Marriott. That would be a good thing.
Susan
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Susan, We appreciate your feedback regarding your recent stay. We aim to address cleanliness and service standards to enhance guest experience. We value all comments to improve our services continually. Your observations on team member interactions are duly noted, and we are looking into ways to provide better training. Thank you for considering us during possible changes.
2/10 Terrible
Larry
19 May 2024
Liked: Cleanliness
Larry
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Larry, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.
6/10 Okay
Cindy
Travelled with partner
19 May 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beds were okay, shower was good but room had an odor and place is run done. Everyone was kind at check in.
Cindy
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Cindy, Thank you for sharing your feedback with us. We're pleased to hear you found our check-in service to be friendly and that you enjoyed the shower facilities. We appreciate your comments regarding the beds and will share your concerns about the room's condition with our team for further review. Our goal is to provide a pleasant stay for all our guests.
8/10 Good
Leonard
19 May 2024
Liked: Cleanliness
Leonard
Stayed 3 nights in May 2024
Response from Manager on 22 May 2024
Hello Leonard, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
When arrived at the property they overbooked and i didn’t have a room and had to find something else and waiting on my refund still.
Christopher
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Christopher, We apologize for any inconvenience you experienced. Please contact our management team directly to address any concerns regarding your refund. Thank you for sharing your feedback with us.
Do. not. Stay. Here. No water in outdoor pool. No food service on site.
Rebecca Ann
Stayed 3 nights in May 2024
Response from Manager on 11 May 2024
Hello Rebecca Ann,We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback and will address these concerns with the relevant teams to ensure a better experience for future guests.
We had a few things that were broken in our room once we checked in in but they came and fixed it overall GOOD SERVICE!
Ariel
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Ariel,Thank you for sharing your feedback with us. We are glad to hear that our team was able to address and resolve the issues promptly during your stay. We appreciate your kind words about the service provided. If you have any further concerns, feel free to reach out to our management for further assistance.
Hello Nisha,We are delighted to hear that you had a wonderful experience at our hotel! Please feel free to reach out to us directly with any further comments or suggestions. We hope to welcome you back soon for another fantastic stay!
4/10 Poor
Jarrett
17 Apr 2024
Disliked: Property conditions & facilities
Jarrett
Stayed 4 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Jarrett, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.
My first room smelled like smoke and did not match my booking. The second room had roaches. The pools didn't work, neither did the bat or cafe. Only the arcade which was useless to us. Then to top it off house keeping knocked on our door one hour earlier than checkout asking us to leave. All of this was reported and I was refunded. I normally have a decent to good experience here but this stay was horrible.
Herchs
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Herchs,We apologize for the inconveniences you faced during your recent stay. Your feedback is valuable in helping us enhance our services, and we have taken note of your concerns to address them accordingly. If you wish to discuss your experience further, please contact our management team directly. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a better experience in the future.
4/10 Poor
Kimberly
Travelled with partner
6 Apr 2024
I was upset about the fact neither pools were open and that there was a roach in the bathroom and when we were about to leave my friend had a bed buf on them and there was stains on the sheets and hair.
Kimberly
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kimberly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Hello stephany, We're sorry to hear you didn't have the experience you expected. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.
10/10 Excellent
Pamela
4 Apr 2024
Liked: Cleanliness
Booked at this hotel primarily for my grands to enjoy an indoor pool. Indoor pool was not available.
Arcade room didn't have working coin exchange machine. My grands had ver little entertainment on sight because the weather was somewhat bad
Pamela
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Pamela,We regret to hear about your experience with the indoor pool and arcade room. We recommend contacting our management team directly to address any further concerns or feedback you may have regarding your stay.
Receptionists are unprofessional and rude, manager completely ignores guest needs. Unapologetic behavior. Only Housekeeping manager did a great job with the problem with our room. Besides that, is a waste of money. Never again.
Kenya
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Kenya, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team directly to address your concerns in more detail. Thank you for recognizing our Housekeeping manager's efforts, and we hope to have the opportunity to welcome you back in the future.
Hello Negalgne,We appreciate your positive feedback and are pleased to hear that you had a good experience at our hotel. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.
All of the amenities were closed construction was going on mold and mildew ceiling fans broke seats broke nasty
Lynette
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Lynette, We regret to hear about your experience. Your feedback is essential in our continuous efforts to improve. We recommend reaching out to our management team directly to address your concerns in more detail. Thank you for sharing your thoughts with us.
10/10 Excellent
Brandon
31 Mar 2024
Brandon
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Brandon,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
4/10 Poor
Amorie
31 Mar 2024
Amorie
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Amorie, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have.
Hotel pool was under construction and the indoor pool that was supposed to be heated was empty and later on when they fill it up was so cold, room wasn't clean ,air/heater was filthy and terrace door didn't lock,otherwise staff was nice and helpful in everything else.
Silvia
Stayed 3 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Silvia, We appreciate your feedback on both the positive and challenging aspects of your stay. Our team will look into the areas that did not meet your expectations to address them accordingly. We're glad our staff could still make your visit enjoyable, and we hope to welcome you back for an improved experience in the future.
8/10 Good
Nikolas
31 Mar 2024
Liked: Cleanliness
Nikolas
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Nikolas, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
2/10 Terrible
Gladys
31 Mar 2024
Disliked: Property conditions & facilities
Gladys
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Gladys, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had.
8/10 Good
Tonya
Travelled with family
30 Mar 2024
It had a lot of amenities great for families
Tonya
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Tonya,We are pleased to hear that you enjoyed the amenities at our hotel, especially those designed for families. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. If you have any other comments or suggestions, please feel free to share them with us.
10/10 Excellent
Michael
29 Mar 2024
Michael
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Michael,We are delighted to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another exceptional experience.
No heated pool. Heater in room didn’t work. Old workout equipment. So many things wrong first time and last one here!
debra
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello debra,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for review. Should you have any further concerns, please reach out to our management for further assistance.
Hello LaCrystal,We appreciate your feedback and are delighted to hear you had a pleasant experience with us. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
Overall room was clean for the most part but basically all the amenities where under construction or not working elevators are very weird also you can hit the but to go down and end up going up and down a few times before actually going all the way down also when I called after reservations to inquire about extra packages they offer never received a call or email back or to me informed that a fraternity was hosting an event there and it was not peaceful at all having college kids yelling off there balconies setting off illegal fireworks scaring us half to death in our sleeps had I been informed I might have chosen a different hotel because overall I was not happy for how much I spent to basically not be able to do anything or even sleep peacefully
Hilda
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Hilda, I'm sorry to hear about your experience with the amenities and elevator. We strive to provide a peaceful environment for all our guests, and I apologize for any disturbance caused by the event. Your feedback is valuable, and we will address these issues internally for future improvements. Thank you for sharing your concerns with us.
4/10 Poor
Ricardo
22 Mar 2024
Disliked: Property conditions & facilities
Ricardo
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Ricardo,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and would appreciate the opportunity to address them accordingly.
10/10 Excellent
Jeanne
Travelled with family
18 Mar 2024
Liked: Cleanliness
I liked it there. Price was good. Parking was good. Right next to beach. I wish they had a Continental breakfast or at least coffee (vs the room coffee).
The woman who checked me in was great. Do not know her name though.
Jeanne
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jeanne,We are delighted to hear you enjoyed your stay, found our prices and parking satisfactory, and appreciated our beachfront location. Your kind words about our staff are appreciated. We appreciate your feedback regarding breakfast options and coffee, which we will share with our team for consideration. Thank you for taking the time to share your experience with us.
10/10 Excellent
Antonio
17 Mar 2024
Liked: Amenities
Even though it was a mix-up the problem was fixed emediutly my stay was excellent
Antonio
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Antonio,We appreciate you sharing your experience with us. It's great to hear that the issue was promptly resolved, and we are pleased that you enjoyed your overall stay. Should you have any future concerns, feel free to reach out to our management team for further assistance.
We liked the property and the staff was helpful. Did not like the smell of others smoking in their rooms!
krenda
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello krenda,We are glad to hear you enjoyed your stay and found our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to provide a comfortable environment for all our guests. Your feedback will be shared with our team for further review and improvement.
Pool was closed which was the main reason we chose the property. We purchased ocean front and was given a side room instead with a limited view of the hotel next door. No dining onsite as was listed. Outside was a construction site that had been postponed by the city for whatever reason. No outdoor pool to be seen. I’m not sure what cleaner they use but it wreaked of carcass. Our room smelled so bad. I wanted so bad to demand a refund but we had to have somewhere to stay for my daughters cheer comp. I will say, the employees were very nice at least. Good luck.
Chris
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Chris, We appreciate your feedback and are sorry to hear about your disappointment with the pool closure and room view. Our website does specify the dining options, and we regret any confusion. We apologize for any inconvenience regarding the construction nearby. Rest assured, we'll address the cleanliness concerns with our team. It's great to hear you found our employees friendly. We hope your daughter's cheer competition went well.
I was having alot of problems with my room
The tv and phone and ect. They need to do better the hotel smell also
claraines
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello claraines,We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address concerns and provide feedback. Our team strives to ensure all aspects of our guests' experience meet expectations.
6/10 Okay
Heaven
Travelled with partner
13 Mar 2024
Disliked: Amenities
Room 320 had a couple spots were the paint was chipping the closet was dirty, and the shower wouldn’t stay closed. I paid for a kitchen with an oven in my room and got a room with just a fridge and a microwave.
Heaven
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Heaven, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team to address these concerns. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team.
Hello Tracy,We are pleased to hear that you enjoyed the view during your stay. Our team values guest feedback and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us!
The lady from Jersey, Black Hair, Black Nails.. spoke with so much certainty that it was comforting and welcoming. Most definitely will book with her again!! Thanks Jersey.
Divonti
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Divonti,We are thrilled to hear that our team member provided you with such a positive and welcoming experience. We look forward to welcoming you back for another enjoyable stay. If you need any assistance with future bookings, please feel free to reach out to us.
6/10 Okay
Brenda
Travelled with family and small children
7 Mar 2024
I will return
Brenda
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Brenda, We appreciate your feedback and hope to exceed your expectations on your next visit. Thank you for choosing our hotel for your stay.
The staff are very friendly. There is construction going on which restricts usage of some areas.
Carol
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Carol,We appreciate your feedback on our friendly staff. Our team is dedicated to ensuring a positive guest experience. We recommend contacting our management to address any concerns regarding the ongoing construction.
Hello Sheila,We are grateful to hear that you found our staff to be very nice during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to contact us directly.
Hello Steven,We appreciate you taking the time to share your experience with us. Please don't hesitate to contact us directly with any further feedback so we can continue to improve our services.
8/10 Good
Barry
Travelled with group
29 Feb 2024
Liked: Cleanliness, amenities
The property is older but completely refurbished in a modest way, clean, every thing works, nice shower, great value.
Barry
Stayed 6 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Barry,We're glad to hear you enjoyed our recently refurbished rooms and found them to be clean and well-maintained. It's fantastic that you appreciated our amenities and had a great value stay with us. Your positive feedback motivates us to maintain our standards. Thank you for sharing your experience with us.
Paid a fee of $135 for resort
Got nothing for it
A total rip off
Robert
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Robert, We appreciate your feedback and regret to hear that you feel your stay did not meet expectations. Should you wish to discuss your experience further, please reach out to our management team directly. Your insights are valuable for our ongoing improvements.
Hello Donald B,We're pleased to hear you found the oceanfront room to be of good value during your stay. Your feedback is valuable to us for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.
Hello Tammy,We are pleased to hear that you enjoyed your stay with us. Guest satisfaction is our top priority. We appreciate your positive feedback and hope to welcome you back in the future for another great experience.
No complaints. It is off season so many amenities are closed … but that is pretty much every where. The staff here is wonderful.
Terry
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Terry,We're pleased to hear you enjoyed your stay with us! Our team works hard to provide exceptional service throughout the year. If you have any feedback on how we can further enhance your experience, feel free to contact management. We hope to welcome you back soon.
Hello Marvin,We are thrilled to hear that you found our hotel to be a good place to visit and enjoy. Our team strives to create a memorable experience for all our guests. Should you have any feedback or suggestions, feel free to contact us. We appreciate your kind words and look forward to welcoming you back in the future.
Hello Taylor,We're delighted to hear you had an excellent stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!