Indoor pool, 3 outdoor pools
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Reviews of Captain's Quarters Resort

3 out of 5
Captain's Quarters Resort
901 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.8
Rating 10 - Excellent. 313 out of 1243 reviews" "
Rating 8 - Good. 335 out of 1243 reviews" "
Rating 6 - Okay. 249 out of 1243 reviews" "
Rating 4 - Poor. 158 out of 1243 reviews" "
Rating 2 - Terrible. 188 out of 1243 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Christian

Very nice place, worth the money
Stayed 2 nights in May 2024

6/10 Okay

Brandon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bar was nice and the pool at the property was good. the Hula fire dance was also pretty good. However, food choices not very good, couldnt charge my room for drinks, no room service and the hotel was being painted, renovated so it was dirty. Also, being a holiday weekend and bike week the hotel and front desk was complete chaos the entire weekend.
Stayed 3 nights in May 2024

4/10 Poor

Deana, Welcome

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Joyce

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Merlyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is good, the only thing I didn't like was the people in the next room were talking loudly and drinking alcohol in the hallway until 3am.
Stayed 3 nights in May 2024

2/10 Terrible

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not receive the room I booked paid for oceanfront instead I received pool view claim I couldn’t be moved after I showed proof of my reservation
Stayed 2 nights in May 2024

10/10 Excellent

Ermelinda

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Daniela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was very excited to stay on this property until I arrived. It’s very unkempt and attracts loud, dirty people who throw trash everywhere. The property is not clean and they need to do some major renovations. The worst part is they make you pay for parking but don’t have enough spots for everyone so you fight for a place to park your car in the garage. I personally will never stay here again but if you enjoy feeling like you are sleeping in the hood this is the place for you.
Stayed 3 nights in May 2024

6/10 Okay

Erica

Travelled with partner
Under construction, old bathroom , loud at night and security just sit around
Stayed 2 nights in May 2024

8/10 Good

Manny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time here, and it was my wife and my 30th weddings anniversary. It was very nice, wish the room was a bit cleaner, like all the sand on the floor, always had to wipe off feet before we got on the bed (pretty annoying).. the staff was very accommodating. Overall will probably come back again.
Stayed 5 nights in May 2024
Response from Spencer M. on 23 May 2024
Manny, Happ Anniversary! We are glad you chose CQ to celebrate your special occasion. We hope you’ll visit us again in the future!

4/10 Poor

Aubrey

Travelled with partner
Liked: Amenities
Everyone was really good to us.
Stayed 4 nights in May 2024
Response from Spencer M. on 23 May 2024
I'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future. We are glad that everyone was to you and your guest.

10/10 Excellent

Charlene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Just love the rooms and all the pools
Stayed 3 nights in May 2024
Response from Spencer M. on 23 May 2024
Ms. Charlene, I'm so glad that you enjoyed your stay. We hope you’ll visit us again in the future!

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness
Close to the b3ach
Stayed 1 night in May 2024
Response from Spencer M. on 23 May 2024
Ms. Dustin, thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

4/10 Poor

Jason, East Greenville

Disliked: Property conditions & facilities
The hotel was noisy and patrons between the local gecko, and the captains quarters would sit in their cars, playing loud music on their stereos at night. The hotel was under renovation, and my room was given to me, but the renovation hadn’t even been complete. There were still Drywall spackling that was unfinished on my wall low battery in the smoke detector in my bathroom knob, for the faucet came right off with the first turn. And the bathroom was considered finished renovation, but yet the wall in the shower tub unit was already cracked three feet across horizontally. I the parking garage was crowded because almost a full level of the parking garage was being used to store construction materials needed for the renovation and. I asked for a refund, but they would not be able to honor one because I used a third-party Expedia to book the room and I would have to take it up with Expedia.
Stayed 4 nights in May 2024
Response from Spencer M. on 23 May 2024
Mr. Jason, we want to say that we apologize for the experience you had while you were staying with us. Our aim is always to provide the best vacation experience ever for our guests and your experience certainly kept us from being able to do that. Thank you very much for taking the time to fill out our survey.

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Spencer M. on 23 May 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Spencer M. on 23 May 2024
Ms. Kaitlin, Thank you for staying with us and taking the time to leave this review. We are very sorry for any inconveniences that you and your family experienced during your stay, and hope you will give us another try.

4/10 Poor

Sonya

Disliked: Cleanliness
Sink leaked, didn’t get clean towels daily, tub leaked.
Stayed 3 nights in May 2024
Response from Spencer M. on 15 May 2024
Sonya, I'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future.

8/10 Good

Barbara

Travelled with family and small children
Liked: Cleanliness
Hotel charges daily parking fee. Parking is very limited. Only 4 floors of parking for a 9 story building. The day of check out (which is at 11am), 2 housekeeping came in to check if we were gone. One came in at 9:50am and the other one at around 10:15am. Room was clean but the bed's headboard was dirty.
Stayed 3 nights in May 2024
Response from Spencer M. on 15 May 2024
Barbara, thank you for taking the time to complete this survey. We appreciate your business and you for choosing Captain's Quarters Resort for your vacation. We are in the final stages of complete our new parking lot.

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Spencer M. on 15 May 2024
Thank you for staying with us and taking the time to leave this review. We are very sorry for any inconveniences that you and your family experienced during your stay, and hope you will give us another try.

6/10 Okay

michael

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Spencer M. on 15 May 2024
Michael, thank you for taking the time to fill out this survey.

6/10 Okay

Michael

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Its a older Hotel But in good shape for its age. The parking garage is in the center and the walls are thin constant car alarms loud voices horns and loud music. They use the excuse of covid to not clean your room.
Stayed 3 nights in May 2024
Response from Spencer M. on 15 May 2024
I'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future.

8/10 Good

Johvonte

Liked: Cleanliness, property conditions & facilities
Good family hotel
Stayed 2 nights in May 2024
Response from Spencer M. on 6 May 2024
Johvonte, we appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here was great.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our stay, room and bathroom could have been bigger.... Small, but was clean. My main issue was no parking. They really need to monitor their parking area for customers who pay for parking. Clean rooms, and took action when there was a problem.. Thanks.
Stayed 1 night in May 2024
Response from Spencer M. on 6 May 2024
Thank you, Stepahanie. That's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you in the near future. We are in the process of completing our new parking area and we do apologize for the inconvenience.

6/10 Okay

Lakia

Was unaware of property condition was not informed until check in at that point it was to late to cancel and the property refused a refund
Stayed 2 nights in May 2024
Response from Spencer M. on 6 May 2024
Lakia, we are sorry for the construction but we in the process of making Captain's Quarters Resort an even better vacation resort for you and your family in the future. Thank you for taking the time to fill out the survey.

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Probably the worst hotel where I have stayed in my life. So dirty. Smelled like pot everywhere. Rooms and common areas were way below standards.
Stayed 2 nights in Apr 2024
Response from Spencer M. on 3 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room looked like someone just woke up threw blankets on the bed and walked out. Carpet nasty. Nothing was cleaned.
Stayed 3 nights in Apr 2024
Response from Spencer M. on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
This place was disgusting. Do not stay here
Stayed 2 nights in Apr 2024
Response from Spencer M. on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Yolanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction so some of the amenities were not accessible but the areas used were dirty and not kept up. The pool are was clean but over crowded. The room was clean but the sheets were dirty. Overall the hotel was ok but I wouldn’t go back.
Stayed 2 nights in Apr 2024
Response from Spencer M. on 29 Apr 2024
Thank you for staying with us and taking the time to leave this review. We are very sorry for any inconveniences that you and your family experienced during your stay, and hope you will give us another try.

8/10 Good

sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer M. on 29 Apr 2024
Ms. Sandra, thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

10/10 Excellent

Maria, Cumming

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time with my family.
Stayed 1 night in Apr 2024
Response from Spencer M. on 19 Apr 2024
Ms. Maria that's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you the near future.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the convenience of everything nearby and the staff was friendly
Stayed 5 nights in Apr 2024
Response from Spencer M. on 19 Apr 2024
Miranda, thank you for taking the time to fill out the survey. We glad your stay was enjoyable, and everything was convenient. We are pleased to hear that I our staff was friendly and helpful. I will be sure to let them know.

6/10 Okay

Nimisha

Stayed 1 night in Apr 2024
Response from Spencer M. on 18 Apr 2024
Thank you so much. Any feedback to make our resort better is welcomed.

6/10 Okay

Valeria

Travelled with partner
My room needed updating. The bed was horrible to sleep in. The spread on the bed could’ve been warmer. The tv very outdated.
Stayed 2 nights in Apr 2024
Response from Spencer M. on 18 Apr 2024
Thank you for taking the to complete the survey. Your feedback is very important, and it help us to make Captain's Quarters better for our guest.

10/10 Excellent

Kimala

Stayed 2 nights in Apr 2024
Response from Spencer M. on 6 May 2024
Kimala, thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

8/10 Good

Jessica

Stayed 1 night in Apr 2024
Response from Spencer M. on 6 May 2024
Thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

2/10 Terrible

Kristie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The person at guest services lacked a lot of knowledge about the property as a whole, the sheets were dingy. Broken glass every where in the parking garage. LOUD uncontrollable guests!
Stayed 1 night in Apr 2024
Response from Spencer M. on 11 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Deirdre

Liked: Cleanliness, property conditions & facilities
Only bad thing is that there is not enough parking
Stayed 2 nights in Apr 2024
Response from Spencer M. on 11 Apr 2024
Thank you so much, Deidre. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed. We are in the process of building more parking spaces.

8/10 Good

Nykia

Travelled with family and small children
Liked: Cleanliness, amenities
I loved the resort except the bowling alley won’t be available until next year. The property is being renovated and a lot of upgrades are needed especially to the elevator. The elevator was the worst experience. It is way to slow for guest with children who are anxious. Using the stairs was an inconvience. I feel like I got the best room and view and for that I’m grateful! Great and helpful staff. The breakfast and the restaurant was great. The pools could have been cleaner but there were a lot of unruly guest who had no respect for the property. It was to many people and the weather didn’t permit us to fully enjoy our experience but we will return.
Stayed 2 nights in Apr 2024
Response from Spencer M. on 11 Apr 2024
Ms. Nykia, thank you for compliments. We will look into the issues with the elevators. Thank you for feedback. See you next time.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are so many fire hazards here. It smelled like marijuana the entire time we were there when it clearly states “no smoking on the property”. It was dirty, rooms and the grounds. Food laying on the floors in the pool areas, dirty plate under the sink in our room, bedding dirty, curtains handing off the rod, etc… Kids running down the halls in the middle of the night with the parents hollering at them. Would not recommend this property and we definitely will not ever be staying at this one again.
Stayed 2 nights in Apr 2024
Response from Spencer M. on 11 Apr 2024
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. Thank you for sharing your input.

10/10 Excellent

Cassidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer M. on 11 Apr 2024
We appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here has already been positive. If you need any help, we are always here.

10/10 Excellent

Andre

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Spencer M. on 25 Feb 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

2/10 Terrible

barry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Your hotel needed remodeled, it was dirty, old, didn't smell very good. Parking garage always had shady people hanging out in it, your price was way too high for a place Soo rundown.
Stayed 2 nights in Feb 2023
Response from WH on 4 Feb 2024
Thank you for your feedback. We are in the process of remodeling. The parking garage is gated so only guest have access to it. We also have security on site. We do apologize that your stay was not up to par.

2/10 Terrible

Shannon

Disliked: Cleanliness, property conditions & facilities
Showed up for our stay only to find out the resort was closed due to a fire over a month before! No one from the hotel or Travelocity notified us of this!
Stayed 3 nights in Sep 2023
Response from WH on 11 Oct 2023
Thank you for your feedback. We apologize that you were not notified of the fire. Please be advised the Hotel attempted to reach out to all guest with direct bookings and each 3rd parking booking site as guest contact info does not always transfer over. We do deeply apologize that you were not contacted and we hope that you were still able to enjoy you vacation.

2/10 Terrible

Alexis

Liked: Cleanliness
The visling alley caught fire. No fire alarms. No sorinkler system.
Stayed 2 nights in Aug 2023
Response from WH on 11 Oct 2023
We apologize for the inconvenience that you faced with the unfortunate incident of the bowling alley catching fire. We are very grateful that no one was injured during the time of the event. Our deepest apologies.

10/10 Excellent

Seth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort had just delt with a large fire only hours before we arrived. When we got there fire department was blocking off the road to the hotel. When we spoke with a hotel official they said they were relocating everyone. This almost ruined our vacation But... The hotel stepped up, found us different accomodations and we couldn't have had a better vacation. I was so impressed with how the hotel handled this catastrophe. We will definitely come back, and I hope captains quarters rebuilds bigger and better. My only critique of the hotel would be they need better communication. Even if it would have been a Twitter post or a FB post, something to keep everyone in the loop. But honestly that's just not picking.
Stayed 3 nights in Aug 2023
Response from WH on 7 Sept 2023
Thank you for taking the time to provide your feedback. We truly apologize that you were unable to stay with us for your vacation due to the fire. We are very pleased to hear that you were able to enjoy your vacation at one of Captains Quarters sister resorts. We look forward to having you and your family stay with us in the future.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness
Disappointed
Disrespectful front desk broken door to the balcony and not clean to standards
Stayed 3 nights in Aug 2023
Response from WH on 7 Sept 2023
Thank you for your feedback. We apologize for the inconveniences you faced and will work hard to fix issues mentioned.

2/10 Terrible

WILLIAM

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from WH on 26 Aug 2023
Thank you for your feedback.

2/10 Terrible

Christian

Stayed 2 nights in Aug 2023
Response from WH on 7 Sept 2023
Thank you for your feedback.

6/10 Okay

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in took too long. Waiting 2 hours for tissue after two phone calls to front desk. Beds were uncomfortable
Stayed 2 nights in Aug 2023
Response from WH on 31 Aug 2023
Thank you for your feedback. We will work hard to fix the issues at hand.

4/10 Poor

Janet

Disliked: Cleanliness
Room had bad musty smell, sink drained slow. 4 day stay, no visit from house keeping. Common areas were dirty
Stayed 3 nights in Aug 2023
Response from WH on 26 Aug 2023
Thank you for your feedback. We apologize for the inconvenience you experienced while at the hotel. Please be advised housekeeping does service based on request due to covid.