Indoor pool, 2 outdoor pools
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Reviews of Bermuda Sands on the Boardwalk

2 out of 5
Bermuda Sands on the Boardwalk
104 North Ocean Blvd, Myrtle Beach, SC

Reviews

5.4
Rating 10 - Excellent. 247 out of 1308 reviews" "
Rating 8 - Good. 207 out of 1308 reviews" "
Rating 6 - Okay. 206 out of 1308 reviews" "
Rating 4 - Poor. 195 out of 1308 reviews" "
Rating 2 - Terrible. 453 out of 1308 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miesha

Travelled with group
Liked: Cleanliness, amenities
Great property
Stayed 1 night in May 2024

8/10 Good

Anthony A

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 4 nights in May 2024

10/10 Excellent

Joe

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
I was happy with the stay. Hotel was right on the beach, parking was included, and didn't need to move the car to go to the beach
Stayed 2 nights in May 2024

6/10 Okay

Taylor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was good for the money
Stayed 1 night in May 2024

4/10 Poor

Keli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect but that’s about the only good thing I had to say some of the hotel staff as a matter of fact, was downright rude, and the room itself was pretty clean, but the hallway and the property was a little dirty in some areas overall, I would not recommend a hotel to anyone as even the pole area the pole that you used to get down into the pool was completely disconnected and it just wasn’t the most cleanest facility that I have visited to say the least and closing, I will not be revisiting said facility
Stayed 1 night in May 2024

10/10 Excellent

Tyliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

KristaAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Place should be shut down Absolutely disgusting and shameful I endured medical treatment Gross and is in violation of health codes Illegal drug activity and prostitution which management and police don’t care about Bed bugs . Fleas all kinds of drugs smells and prostitution and when you ask a police officer about it he says “Welcome to Bermuda Sands” Be smart read the reviews because they are very true And the sad thing is no manager or police help “Stay Away “!!!!!!!!!!!
Stayed 7 nights in May 2024

4/10 Poor

Dominique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had to switch rooms on the first night do to bedbugs which attacked my 5 daughter badly.
Stayed 2 nights in May 2024

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, amenities
So, our room was usable, it wasn't "spotless" but I've seen worse. Definitely out dated. Pools are kinda grungy but kids used them, hot tub was broken. Mattresses were HORRIBLE. As a cheap stay, you get what you pay for so it is what it is.
Stayed 2 nights in May 2024

6/10 Okay

Tim

Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Merry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated and perfect for me and my dog. Staff was friendly. Left Google review too.
Stayed 1 night in Apr 2024

10/10 Excellent

KIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel . This is my 3rd time stay in Bermuda Sands.
Stayed 5 nights in Apr 2024

2/10 Terrible

Britany

Expedia customer service caused such a problem for our trip after THEY MADE MISTAKES on our booking. I wouldn’t recommend anyone to use them because the customer service is HORRIBLE
Stayed 2 nights in Apr 2024

8/10 Good

Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good price room was acceptable and has beach front balcony
Stayed 3 nights in Apr 2024

6/10 Okay

Javarre

Liked: Staff & service
It had mold
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kiana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I got the pleasure of staying on the little building off to the side away from the main hotel. It was very peaceful considering it was away from the others who were booked at the main hotel to the left. It was almost like renting a little house on the beach! I have booked much more expensive hotels that were in a lot less worse condition regarding cleanliness and upkeep—I was pleasantly surprised to find everything clean, and best of all—NO roaches or bedbugs!! I did not like that parking at the actual building was EXTREMELY limited and that most individuals had to park in the 3 additional parking lots across the street. I didn’t like NOT having my vehicle close by due to safety reasons but I understand that cannot exactly be helped. I also did not like my slightly rude experience with a staff member that kind of put me off in the beginning—I have an hearing condition on top of social anxiety so could not precisely hear where the male receptionist said my room was. After searching twice, I decided to go back in and ask again where it was and I was met with an irritated tone that it was over in the other building which made me feel ashamed for even asking honestly. I understand staff are stressed due to being so busy so I just brushed it off. Despite that, I will definitely be booking here again—couldn’t ask for a better place, and the location was perfect!
Stayed 2 nights in Apr 2024

8/10 Good

Mekenna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The two lady’s at the front desk are rude as hell. Mostly the older white lady and the other girl with the accent is her little back up. Other than that, the room was pretty clean and stay was good! The area isn’t the best, lots of crime/cop chases and fight broke out. Convenient to lots of restaraunts and stores. My only issue was the ladies up front. And that when I booked it, I booked oceanfront and somehow it got changed to “city view”. But honestly the side view is a better view of the ocean because of all the trees they have in the back, so that worked out to my favor. Overall- probably won’t be back. Simply because of service and area. Good hotel for the price though.
Stayed 3 nights in Apr 2024

8/10 Good

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
The location was excellent and The beds felt like new mattresses . Trouble getting ice. The door was locked so couldn't get ice 1 time. Great price .

6/10 Okay

Kathileen

Stayed 5 nights in Mar 2024

2/10 Terrible

Tab

Stayed 2 nights in Mar 2024

2/10 Terrible

Gary

Travelled with partner
Disliked: Amenities
Didn’t like I had to pay $75 more then Expedia quoted me. Was suppose to be ocean view room and there was no view!! Lady at checkout was rude when I questioned why I had to pay more and showed her my confirmation from Expedia. She didn’t care and said y’all was a third party!! Never again will I book with y’all!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property will be returning.
Stayed 1 night in Mar 2024

10/10 Excellent

Allisa

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, hair all over the bathroom tub and toilet, dirt and food on the floor, cigarette ashes by the night stands. Blankets looked dirty and old. There was no toilet paper stocked had to ask for some and got attitude from front desk.

4/10 Poor

Teresa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on boardwalk near pier. Good parking. Great restaurant. Beautiful view. BUT.... Common area carpets dirty even dried puke not cleaned up entire weekend. Lots of garbage in parking lots not picked up. Lazy river bottom moldy and dirty. Dirty carpet in room and common areas. Elevator had no inspection info. Elevator had dirty walls and floor. Sticky doors and light switches in room and common area. Sink old and service cracked. Jet tub broken with dirty jets. Furniture cheap w vinyl peeling off particle board. Heavily stained mattress. Phone not working. No replacement towels in whole hotel. No room cleaning. Damaged sheets. No hangers. No coffee and condiments. No cream rinse. No lotion.
Stayed 2 nights in Mar 2024

8/10 Good

stacia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool. I loved the beach. Eazy access.
Stayed 3 nights in Mar 2024

10/10 Excellent

Major

Liked: Staff & service
Hall ways dirty, elevator inconveniences
Stayed 3 nights in Mar 2024

6/10 Okay

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Indoor pool and hot tub needs a lot of work. Indoor pool was very cold. Outdoor lazy river was nice. Liked my room but don’t think they are cleaned very good. There was dried ketchup on the desk and something sticky on the balcony handrail.
Stayed 3 nights in Mar 2024

2/10 Terrible

Khris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Needed clean towels for Saturday but other than that it was good. We really enjoyed our time there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Stayed 3 nights in Mar 2024

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was clean. It had nice new tile on the bathroom floor. It had a nice clean table tucked in the corner. We were able to pull it out near the bed, to play cards, as there was only one chair. The wall lamp was on the opposite side of the bed. Something had damaged the mirror and dresser. The TV and heat worked. There is nowhere to hang your coat or clothes, no plastic cups, no toilet paper roll holder. They did have shampoo and soap, bath towels and wash cloth, no hand towel. The water was hot in the shower. All in all, it's a small room, with some oddities, but fine for place to stay. The pool water looked a funny color, but it may be from people bringing in sand and dirt from the beach? It is located right at the southern end of the paved boardwalk, nice walk.
Stayed 1 night in Mar 2024

6/10 Okay

Angelica

Travelled with family and small children
We booked two rooms and overall it wasnt a terrible experience, but it wasnt 5 stars either. Some pros, the ocean view was nice and the jet tubs were also an added bonus. The room's were spacious and not too small, and the ac works great. Now some negatives. One of our rooms had a terrible smell when you first walked in, and there was broken glass in the sink, along with no toilet paper. Our second room the smoke detector was beeping for low battery and when we reported it the staff stated "just take it down". Plus the hot water didn't work in the room. There was two parking lots, one was small but nice and quiet, the other which was overflow on the other side of the hotel had three drug deals plus a fight happen in the small night. It is one of those, you get what you pay for hotels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Delana, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities
They people was great and it didn’t cost me a lot to Bring my dog
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 7 Mar 2024
THANKS FOR STAYING WITH US

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off, every elevator that we used was shaky and felt like it was not properly secure in the shaft. This causes to resort to using the staircase. Every step seem to be a different dimension and it was hard just to walk up and down the stairs. You also have to duck when you get to the end of the stairs because the ceiling is much lower at the base of the stairs for some reason. Our room, 528, the door key had to be tapped about eight times every time in order to unlock the door. Trying to lock the door when you want to leave takes about 15 minutes. You have to jiggle the handle in combination with using the card to try to trick it to lock. I reported the key issues to staff member and they told me that the lock batteries were probably just low. The next day when we came back from lunch, our door was completely unlocked and not fully closed. The sink in our room barely ran out of Trickle, with both hot and cold water. With this being a pet friendly hotel, I did expect some level of grunginess but this was absurd. The ice machines were all on the first floor and locked in a room, making you have to get an attendant every time you need ice. Parking spaces were way too close together and it was extremely hard to drive through the parking lot even with a small vehicle. The remote control to the television in the bedroom was busted. The mattress also felt like sleeping directly on a box spring. This is definitely a case of, you get what you pay for.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 7 Mar 2024
I WILL BE LOOKING INTO THIS

4/10 Poor

MATTHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

2/10 Terrible

Shannon

Disliked: Staff & service, property conditions & facilities
Didn’t have hot water ! Couldn’t get the front desk to stay on the phone they would hang up on us . When we had the staff come to the room they did not knock before coming in thank goodness I had the lock flipped over or the man would’ve walked right in . The jet tubs could’ve been a lot cleaner I had to run a tub full and clean the jets myself !! There was blood on the wall burn marks in the bathroom on the counter top . And the tvs u had to log in to ur own account to even watch anything .
Stayed 2 nights in Feb 2024

6/10 Okay

Chase

Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was decent. It wasnt very clean. There were hairs all in the tub and the check in staff was extremely rude.
Stayed 1 night in Jan 2024

8/10 Good

Riley

Stayed 2 nights in Dec 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible don't waist your money. Beds are gross, dog poop everywhere. Just nasty
Stayed 2 nights in Dec 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, never again.
This hotel should be demolished and rebuilt. Absolutely awful. Floor was destroyed, walls were filthy, nothing was clean-bathroom looked as if it hasn’t been cleaned in months, mold on the faucets, door barely locked-screws were missing on the lock. Had to used the stairs to go up and down 4 stories because the elevator shook-did not feel safe at all.
Stayed 2 nights in Dec 2023

8/10 Good

Nathaniel, Raleigh

Liked: Cleanliness, staff & service
I stayed here during the off season, so it was very quiet and peaceful in my oceanfront room.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great for the money
Stayed 2 nights in Nov 2023

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to be upgraded.. Clean Rooms..
Stayed 1 night in Nov 2023

10/10 Excellent

Sheryl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Clean. Great hotel to take your furbabies. Only complaint is they do not take care of dog poop the other guests leave behind.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tonya, sumter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a updated move balcony room..
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

6/10 Okay

Aleccia

Stayed 1 night in Oct 2023