I so badly wanted to love this place but it wasn’t meant to be. The good - kids loved the pool, the staff at check-in (thank you Jenny) we’re great and the washer/dryer in the room was great. The bad - like others have noted, the bed was terrible. We could have put up with it being on the floor but it was so soft it have us both back ache. Also the doona smelt like vomit. Clearly someone had been ill but it hadn’t been cleaned properly, very gross. Was not able to use the dishwasher as it was very, very small and the plates provided were very, very large so we ended up hand washing everything. Our kids slept on the mezzanine floor, unsuitable for anyone except children as the roof is so low. Lastly, the bathroom is self contained but in the middle of the room so it has no windows. It needed a much better exhaust fan toe clear the steam. The hotel looked great and the facilities were good but I just can’t get past that we didn’t manage a decent nights sleep the entire time we were there and this is, fundamentally, why you are paying a hotel to provide.