Interior

Reviews of The LaLiT Mumbai

5 out of 5
The LaLiT Mumbai
Sahar Airport Road, Mumbai, Maharashtra

Reviews

8.2

Very good

Rating 10 - Excellent. 432 out of 921 reviews" "
Rating 8 - Good. 271 out of 921 reviews" "
Rating 6 - Okay. 124 out of 921 reviews" "
Rating 4 - Poor. 48 out of 921 reviews" "
Rating 2 - Terrible. 46 out of 921 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mithun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great service.
Stayed 2 nights in Mar 2024

8/10 Good

Abdul Mannan

Business traveller
Liked: Cleanliness, staff & service
Nice property
Stayed 1 night in Feb 2024

6/10 Okay

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
The check in was excellent, quick and easy. The breakfast was not equipped for vegans or dairy free options. Very little vegetarian options and only spicy hot food. Difficult to get soya milk when I asked the staff. Asked 4 different waiters and 3 never came back to me. One went out of his way to get me sorted with soya milk. The waiters should know where to locate this for coffee and it should be available near to the cereals. The music in the restaurant was too loud and tedious, not relaxing. Property location is excellent but a safe path to be able to walk to the airport should be installed so you can walk to airport to be able to get exercise prior to boarding long haul flights. Hotel in general is excellent but needs a total overhaul of its breakfast buffet to accommodate food allergies.
Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A flying 3 night visit here for a birthday, resulted in a stay at the conveniently located LiLat Hotel, right near to the airport. An early arriving flight was met by a pre-arranged LiLat car, on time and efficient when we were delayed through the long immigration queues. Into reception with an early check in request, but a wait was necessary. The hotel was fully booked overnight with conferences and weddings, a common but understandable theme here. They informed us we could wait by having breakfast, moving the last days breakfast to now, useful and helpful but when we arrived at the restaurant, confusion occurred which made things awkward. Breakfast was nice and plentiful however with friendly staff. Check in was allowed around 11am, and up to our club room on the 6th floor. Spacious. Spotlessly clean. Free water and a basic pay minibar. Bed was comfy. The club lounge was not serving drinks, so evening drinks and tasty snacks were provided between 6.30pm and 8pm in the main hotel bar. Fantastic service here, and lots of choice. Best lounge bar benefits we have experienced. The Indian restaurant is high end, amazing food and service and not too expensive. Well worth a visit. The handy pool area just off the main 24/7 restaurant is appealing, free sun beds and towels. A bit chaotic on our visit with wedding guests. This hotel is secure, clean, friendly and popular with commercial events. We would visit again but only for a short stay. BeLu 28-31JAN24.
Stayed 3 nights in Jan 2024

6/10 Okay

Nishit

Travelled with family
Liked: Cleanliness, staff & service
We had a very late flight so got to the hotel at around 2am. There was no queue so we thought it would be a quick check-in process, but it took a long time only to find out that we had been allocated the farthest room despite 2 of our group being over 70. The room was not correctly set-up so we had to wait until this was done which took another 30 minutes. We slept closer to 3:30/4am which led to a missed breakfast the next morning. The staff did accommodate us with some toast and basic breakfast, but this could have been avoided if the correct room was allocated the night before. The shower drain was also not functioning properly so we ended up having a pool of water to deal with after every shower. The staff took care of this once we reported it but this should not happen if regular maintenance is being done. Overall, our expectation was much higher for a 5 star hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aniruddha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the international airport (T2). Room was very comfortable and the staff very helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Beej

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Mehul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Chirag

Disliked: Property conditions & facilities
The air conditioning unit was not working properly at all
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Aneeka

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

parag

Liked: Cleanliness, staff & service, room comfort
Good hotel but needs makeup
Stayed 2 nights in Nov 2023

2/10 Terrible

Sundip

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom had no hot water, so had a cold shower. Then when I came out the whole floor was flooded with water, which I didn’t see at first so slipped and fell hitting my head and elbow. Told the duty manager who moved me to another room on the same floor (4th floor) and tested the shower, which also leaked water. I was then left in the room for at least 1hr before getting fed up and going down to the lobby with all my luggage. Was left there for another 30mins before being moved to a residency apartment, which is not what I booked!
Stayed 1 night in Nov 2023

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
Really great hotel, great staff who were brilliant and perfect location for airport. Great food and bar as well with live music on the night I was there
Stayed 1 night in Nov 2023

6/10 Okay

Narendra

Business traveller
Liked: Cleanliness, amenities
Room was booked for three, only one towels , soap, tea and bottle, i had to call amy times to make for three. Why 299Rs Was asked ro pay at counter ?
Stayed 1 night in Oct 2023

6/10 Okay

James

Business traveller
Liked: Staff & service, amenities
The place needs updating, the bed was squicky and noizy. The foor warn and room dated. Bathroom shelves dirty. Its close to the airport
Stayed 1 night in Oct 2023

10/10 Excellent

KAPILDEO

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and near the airport.
Stayed 1 night in Oct 2023

6/10 Okay

Bobby

Stayed 2 nights in Oct 2023

10/10 Excellent

Ram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel. 200% Satisfied.
Amazing hotel and I would love to stay here again. This time for sure with my family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vanlaldina

Stayed 1 night in Sep 2023

6/10 Okay

Kantubhai

Liked: Cleanliness
Disliked: Staff & service
Staff front desk needs training in customer service. Customer service is the most important thing in hospitality industry. I experienced very unfriendly attitude by front desk staff.
Stayed 1 night in Sep 2023

6/10 Okay

Vivek

Stayed 2 nights in Sep 2023

2/10 Terrible

Ambarish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Mukesh

Disliked: Staff & service, room comfort
For arranging transportation from the airport, it took almost half an hour of discussion with different persons, just transferring and passing on the buck.
Stayed 1 night in Aug 2023

2/10 Terrible

Mukesh

Stayed 1 night in Aug 2023

2/10 Terrible

Camilo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Entraron a mi habitacion y me Robaron 400USD. HASTA AHORA ESPERANDO QUE EL HOTEL RESPONDA. NO se han querido hacer responsables
Stayed 2 nights in Aug 2023

8/10 Good

Yogesh

Liked: Cleanliness, staff & service, amenities
Room under the bad need to clean its look like in last 5 year Didnt got clean
Stayed 1 night in Aug 2023

4/10 Poor

KIRAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I requested 2 full size bed for my mother visit to Mumbai and staying at Lalit hotel and they only gave 1 king size bed even booking in advance and confirming with the hotel prior arriving
Stayed 4 nights in Aug 2023

4/10 Poor

Gerard

Business traveller
Disliked: Property conditions & facilities
No running hot water, which is completely unacceptable. No printed menus in the room. Dusty and empty document organizer on desk. Bedside lamps weren’t working, and the most glaring complaint - lights above vanity mirror in the bathroom weren’t working.
Stayed 1 night in May 2023

6/10 Okay

Shakti Pratap

Liked: Staff & service, amenities, property conditions & facilities
Invoice for the stay not received despite making payment
Stayed 1 night in Apr 2023

10/10 Excellent

Trupti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2023

8/10 Good

INDRAJIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Very nice facilities. Location of the hotel was quiet. Beautiful atrium. Breakfast was pleasant.
Stayed 1 night in Mar 2023

6/10 Okay

Ilakumari

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023

8/10 Good

ASHLEY

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel to stay at if you need to be close to
Great hotel to stay at if you need to be close to Mumbai Airport Room had a kettle but no cups and saucers or teaspoon! Called room service and they brought me cups and saucers without teaspoons! No tea or coffee in room either which is most unusual for a 5 star hotel!
Stayed 1 night in Mar 2023

6/10 Okay

Bilal

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Considering it being a five star property the room had none of those attributes. There were mosquitoes in the room, furniture was old and worn out, definitely I would never stay there or recommend in future.
Stayed 2 nights in Feb 2023

10/10 Excellent

Pratik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and the staff is very courteous and welcoming. A bit old property but we’ll maintained. Quick room service and clean rooms. I had only one issue, that the hot water in bathrooms, it was not hot at all, I wanted to take a good hot water bath but just got moderately cold water. I think this is something the management needs to take a look at. The breakfast was excellent and overall a great stay.
Stayed 1 night in Feb 2023

6/10 Okay

Robert

Travelled with partner
Disliked: Staff & service
Convenient for the International airport, good breakfast but the rest was very functional. Compared to other hotel groups in India the staff were not very friendly,
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Breakfast not nice that required waiting
so far so good, Breakfast was free but there was a wait time and it felt so cheap that we do need to wait for some time to grab a quick breakfast and get going with my daily plans. Not nice experience.
Stayed 3 nights in Dec 2022

6/10 Okay

Zakera

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The rooms are very tired looking and not what I expected from a hotel in this class. The bathroom particularly looked old and dull. They didn’t respond to any calls for concierge, reception. The staff were miserable and lacked people skills. At reception and in the restaurants. The towels and sheets looked dull and worn. Not a friendly hotel at all. The spa room was very cold and ruined the experience, very disappointing and I will not be returning.

10/10 Excellent

Purna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property, great location

6/10 Okay

Kimmo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not properly prepared for us. Room was dusty, broken lamps, worn out. Not up to 5 star. Wifi could not be used by all guests. Breakfast was good. Lobby looks nice, likewise spa and swimming area.

6/10 Okay

Rajesh

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
The front desk is very unresponsive. The reception staff is not geared up to help even medical emergencies. Beds are old and uncomfortable.
Stayed 2 nights in Dec 2022

10/10 Excellent

Kuntal, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place for overnight stay
Stayed 2 nights in Dec 2022

8/10 Good

Kuntal, Somerset

Travelled with group
Liked: Cleanliness, staff & service
The toiletries were less. Only 2 set of towels. The front desk, Vaibhav and bell captain, Nester were very cooperative.
Stayed 1 night in Dec 2022

8/10 Good

Fraser

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Mumbai International Airport

8/10 Good

Chandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cl
the lalit is the only hotel we stay in when in mumbai due to their excellence in every department
Stayed 2 nights in Aug 2022

2/10 Terrible

Raghavan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Crap hotel
Crap hotel; the power outlets were not working; neither were all the lights. Thankfully only stayed for 6 hours to catch a flight. Do not recommend. Waste of money.
Stayed 1 night in Jul 2022

4/10 Poor

Madhu Partabrai

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Conveniently located near Mumbai international airport. Efficient car pick up service at the airport. Property is old and needs to be renovated. Everything that we asked for was very delayed. We had to wait for an hour and half for room service delivery and on top of that, the order was wrong. Disappointing stay this time!
Stayed 1 night in May 2022

8/10 Good

Hiren

Stayed 1 night in Apr 2022