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Reviews of Lucky Hotel Bandra

3 out of 5
Lucky Hotel Bandra
Juction of SV Road and Hill Road, Bandra West, Mumbai, Maharashtra

Reviews

6.6
Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 5 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Priti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Donella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend
When we first arrived at the hotel the older man that assisted us was very rude. He actually said we came there to eat his brains in Hindi. He didn’t know that we spoke the language and understood what he said. They put us up in a different tower separate from the actual building where the hot water wasn’t working and there was no phone we could use to call them either. We mentioned all our concerns to the manager in the morning who was a gem of a person. Tamannah and Samar were the best part of our stay there. There was a party in the hotel and the music was ridiculously loud and when asked to turn it down a little the staff at night refused and said to talk to the owner. Was overall very disappointed in our stay there and would not stay there again
Stayed 14 nights in Dec 2023

6/10 Okay

Philip

Travelled with group
Liked: Staff & service
India trip
Friendly helpful comfortable hotel and staff were great perfect location for airport and tourists
Stayed 3 nights in Mar 2023
Response from Zubair momin on 25 Mar 2023
Greetings from hotel Lucky Bandra. We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services. Looking forward to serve you again. Thank you.

10/10 Excellent

Shreyas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jan 2023
Response from Zubair momin on 18 Feb 2023
Greetings from Hotel Lucky. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

8/10 Good

Kiran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location - food options, travel options close by. Friendly staff. Prompt service.
Stayed 4 nights in Oct 2021
Response from Zafar Shaikjh on 26 Oct 2021
Greetings from Hotel Lucky Bandra, We are pleased to receive your review., We are glad that you enjoyed superlative service from our staff members and your generous comments have been shared with them. We thank you for choosing to stay with us. Looking forward for your next visit. Thank you

10/10 Excellent

Shreyas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Reasonable Value
A small, budget hotel in Bandra, reasonable value for the price. Attentive and efficient staff.
Stayed 2 nights in Nov 2019
Response from Zafar Shaikh on 3 Jan 2020
Dear John, Thank your for your positive review, we glad to know that you liked our hotel and Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from azhar rizvi on 24 May 2019
Dear Guest. We are pleased to receive your review, hope to serve you again in near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Adequate - but convenient
Had to go in an Emergency, hotel was OK and adequate for my needs.
Stayed 2 nights in Oct 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately bad experience
Not a hotel fitted for business trip, and the pictures shown on the website are not accurate. It's situated at a noisy place, and the AC was not working. The only good thing was the breakfast. I appreciate the efforts from the staff, but it's not a decent hotel, it needs more improvement and I'm sure the staff and the managers can do better, for instance by renovating rooms and isolating windows and repacing all the old AC.
Stayed 1 night in Nov 2017
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra, Thank you for the review,We are very sorry to hear that you have faced an issue but, our guest never faced any issue such as.hope to serve you again in near future.

6/10 Okay

irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service beyond compare
the service was excellent......the room service is faster than fast & food is very good but bombay is unbelievably noisey & didn't get much sleep
Stayed 2 nights in Nov 2017
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too busy
The room was ok. The area was very busy and noisy, I felt like I was in the street. Breakfast was minimal. As a single women traveler I can’t recommend.
Stayed 1 night in Nov 2017
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review. Lucky Hotel Bandra is an one of the best Hotels in Mumbai ( Bandra West )Located in the Heart of the city. We have been Host many families and Single women than 30 years. Its also one of the best hotel in that area. Hope to serve you better in future with more improved services.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Oct 2017
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review, hope to serve you again in near future.

4/10 Poor

Murli, Pune

Disliked: Staff & service, property conditions & facilities
Terrible location to stay
If someone had shown me a photograph of the hotel location I would have avoided. Selected this due to its proximity to US Embassy where we had work to be done. Room was okay but I would not say it was value for money . Breakfast is terrible. Not served till 8.30 am and hardly any options available . TV does not work . Cant get a cup of tea till 8.00 am and no facility to brew in the room.
Stayed 1 night in Jul 2017
Response from LUCKY on 16 Jul 2017
Thank you for the feedback, we have noted the concern and will definitely improve the same, hope to serve you again in future.

8/10 Good

Wendy, Goa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient in all respects .....
The Hotel with its strategic location is appt for staying whether your on a holiday ,shopping trip or work.The staff is very courteous & the house keeping service is prompt.the rooms are very clean .with a restaurant below one has no worries about going out for a meal or finding some place to eat if late.it's open till 1 o'clock at night. I would recommend the breakfast could be improved upon like hvng a buffet style with more options like cereals ,freshfruits etc.Overall I has a comfortable stay & I would give it a thumbs up for d room cleanliness.
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

4/10 Poor

JR, INDIA

Disliked: Room comfort
ONLY SINGLE STAR OR NULL
NOT HAPPY DUE NOISE POLLUTED HOTEL DUE TO TRAFFIC AND AIR CONDITIONER , COMPLIMENTARY BREAKFAST IS ALSO NOT GOOD THEIR IS ONLY THREE CHOICE FROM THE LIST OF BREAKFAST LIST (MANY OF IS NON-VEG ITEM) SO NOT HAPPY .
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

8/10 Good

Verified traveller

Liked: Staff & service
friendly staff, expensive for what you get
plus; friendly staff,cleanish, good restaurant minus; very noisy/busy area, wifi failed on three out of four days - but was fixed within 30 minutes each time, room could do with decorating and new curtains overall was a little expensive for the standard of the room
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review, We are happy that your stay was comfortable and convenient. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

10/10 Excellent

Food Traveller, San Francisco

Liked: Cleanliness, staff & service
Great Staff especially the young boys
Great staff, especially the young boys helping out with anything and everything. Always smiling regardless of who you are, most of the time people do not have time to interact with the staffs but here we got a warm welcome. Hotel is centrally location right on the intersection so be ready for loud noise. Food was excellent at the hotel restaurant.Did not like the breakfest options on the menu but still okey.
The staff who helped us out everyday and super friendly, did not speak english well and yet managed to undestand us.
Response from Lucky Hotel Bandra on 26 Sept 2018
Greetings from Lucky Hotel Bandra. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
C est la propreté en général surtout les serviettes qui sobt tellement usés et qui font tres mal.
Stayed 6 nights in Nov 2019

2/10 Terrible

Shaieb

Disliked: Property conditions & facilities, room comfort
☹️
Buurt niet voor reizigers. Toeristen , hotel moet heel veel verbeteren. Niet eens een ster zou ik geven. Ontbijt niet aan te raden. Lokaal ontbijt. Niet veel Keuze.
Response from Lucky Hotel Bandra on 26 Sept 2018
Groeten van Lucky Hotel Bandra, Bedankt voor de beoordeling. Onze excuses voor het ongemak. we hebben nota genomen van de bezorgdheid die u heeft geuit en zullen deze kwestie zeker onderzoeken. Ik hoop je binnenkort weer van dienst te kunnen zijn.