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Reviews of Indie Stays - Hostel

2 out of 5
Indie Stays - Hostel
297 CST ROAD, NEXT TO CENTRUM HOUSE, Kalina (East), Mumbai, MH

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 7 out of 56 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

8/10 Good

Satya Sreekanth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the broken mattresses they are providing on the bed. Staff are very polite. Very much accessible to US Consulate.
Stayed 3 nights in Mar 2024

6/10 Okay

Raghvir

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Harmanbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Abdul

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Sarvesh, Scranton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Sangeeta

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average. Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided. Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.
Response from Pranali on 7 Aug 2023
Thank you for taking the time to share your feedback Ms. Sangeeta, We were truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time.If you’re willing to give us another opportunity when you’re back in town, please reach out directly as we would love to personally oversee your stay. We look forward to creating a truly memorable experience on your future visit and showcase the true indie stays hospitality! With best regards, Indie Stays

10/10 Excellent

IMRAN KHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Pranali on 7 Aug 2023
Hey Imran, Thanks for your feedback.Regards, Team Indie Stays

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Pranali on 7 Aug 2023
Thanks Akshay for your valueable feedbackPlease do visit again

10/10 Excellent

Shalabh

Travelled with family
Liked: Cleanliness
No restaurant facility and service is poor
Stayed 1 night in May 2023

8/10 Good

Shalabh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

mangesh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was pretty decent. Rooms were neat, clean and spacious. Cafeteria is good place to hang around. Only minor concern is the getting to the hotel took some time to figure out since lot of construction in front of the hotel
Stayed 1 night in Apr 2023
Response from Pranali on 12 Apr 2023
Dear Guest,We like to thank you for your valuable feedback.We are very sorry for your inconvenience caused for hotel search.Thanking You,Team Indie StaysThanking You,Team Indie Stays

10/10 Excellent

Sudesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and nice place to stay
Stayed 3 nights in Mar 2023
Response from Pranali on 30 Mar 2023
Dear Guest,Greetings,Many thanks for your valuable feedback.Thanking You,Team Indie Stays

6/10 Okay

Arjun

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The food service was terrible. I had to wait 1-2 hrs for couple of slices of bread and tea. That happened more than once. Bathroom drain hole was choked. No shampoo, toothpaste etc provided that is standard in even 2 star hotels. The only solace was pleasant cleaning staff. Not going to opt for this place next time.
Stayed 6 nights in Mar 2023
Response from Pranali on 19 Mar 2023
Dear Mr. Arjun,Greetings,Thanks for your valuable feedback.We are extremely sorry for the inconvenience caused by us. Please accept our sincere apology as we have not match your expectation. We have forward your feedback to concern department for future betterment and we will definitely work on our shortcomes. please give us one chance to serve you good service.Thanking You, Team Indie Stays

2/10 Terrible

Niharika

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
TV didn’t even work, inspite of complaining them many times no one responded. Room is full of mosquitoes and the room service isn’t that good
Stayed 3 nights in Feb 2023

6/10 Okay

Kakali

Liked: Staff & service
Disliked: Property conditions & facilities
It is a hostel/dorm NOT a Hotel
Workers were good, specially Esha, Kaniska, Matre, Ashok. It is NOT at all a hotel, it is a dorm. Please don't list this place as Hotel! As a dorm accommodation, their price is way high. There bathroom drains are always cloged, during our stay. Non-working TV.
Stayed 6 nights in Nov 2022

8/10 Good

Dhiraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Dec 2022

2/10 Terrible

Jasbir

Stayed 2 nights in Nov 2022

8/10 Good

Parthasarathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport and US Embassy is a big plus point.
Stayed 3 nights in Nov 2022

10/10 Excellent

rajpreet kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unique but the roadworks outside were a nuisance

10/10 Excellent

Jinisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Inderpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

Brugish

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and close to US consulate for visa
Stayed 2 nights in Jul 2022

6/10 Okay

sandeep

Stayed 2 nights in Jul 2022

8/10 Good

Sudeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay
Stayed 2 nights in Jun 2022

2/10 Terrible

Pathik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, the room did not lock from inside and then room got changed but unsafe guests in other room with young boys and girls. Clearly a non family place to stay.
Stayed 1 night in May 2022

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality.
Stayed 1 night in Apr 2022

8/10 Good

Akshat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2022

10/10 Excellent

Gurcharan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2022

2/10 Terrible

Jayakrishnan

Travelled with family
Stay Away .
One of the worst I have experienced . Had to change room # 1 as the toilet door towards bed won't close . The room change was give after 2 hours of 4 staffs trying to fix the door . During a pandemic 4 people in our room around 9 pm . Moved to room #2 by 10 pm . By the time we went to bed, we could smell ciggerate smoke through the AC went . By next morning the ciggerate smell started to get bad . (Hotel was listed as smoke free )informed the front staff regarding the issue .their solution ? Air freshener . By the smoke smell got really bad and I asked for checkout or a room change . Gave a room change in another hour . All three rooms had dirrty bed sheets and comforters . The front staff hardly wore mask even in front of customers . After 2 horrible days didn't get a single apology for my worst hotel experience . I booked indie stays as I was impressed by their service in 2020 January . Regret my decesion not to stay at the Trident which was only RS 850 more . Good note : good complimentary breakfast . The
Stayed 2 nights in Dec 2021

4/10 Poor

Shivendra

Travelled with family, Business traveller
Disliked: Staff & service
Inexperienced staff, super expensive as compared to amenities, only plus point is it's close to US embassy
Stayed 2 nights in Oct 2021

6/10 Okay

Nikita

Travelled with family, Business traveller
had to wait 5 hrs till checkout done by others. we were already travelling from 13 hours
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this place was not good. We were not given water when asked. People were so rude. There was no professionalism in their conduct.
Stayed 1 night in Feb 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2020

8/10 Good

Srishti

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a brief stay if going for visa interview. It is very close to the consulate and a very new and clean property. Only thing bothering was lack of breakfast options .
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and Ambience of the Hotel A little bit pricey for what it is
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the airport and BKC. Rooms were clean. The only issue was I had mosquitos in my room and there very several mosquitos in the cafeteria.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indie Stays was not only incredibly clean, but incredibly comfortable. The bed was top quality, the breakfast filling and delicious. Staff were all eager to help, friendly, and patient. Although a bit far from some of the tourist attractions (Gate of India, Hanging Gardens, Marine Drive), our comfortable stay was worth the distance. The veg restaurant across the street is also highly recommended.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Book somewhere else
Worst service! The price shown on hotels.com is far more expesive than if i book the hotel on arrival
Stayed 2 nights in Jan 2020

10/10 Excellent

AM, Fort Lauderdale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and big enough. It was much better than what I expected. BKC US Consulate is 10 minutes away.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Kaykay, California

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down excellent cost effective hotel for US Visa stamping. Great location.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Dipen, Nashik

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is new i think just built in 2019. So in really great condition. Awesome designs rooms are airy and well lit. Just one issue breakfast is not good. They gave packaged sugarcane juice. Packaged cold sandwich. Bananas and slice cake. They do not have any kitchen. One can not even have Omlettes. But property is awesome. To anyone who doesn't need good breakfast. This is superb place to stay. One more quick suggestion- a lady in morning at reception is bit rude. (Not a deal breaker) just one thing to improve upon
Stayed 1 night in Oct 2019