Front of property

Reviews of Hotel Planet Residency

3.5 out of 5
Hotel Planet Residency
Subash Road,Near Garware House, Vile Parle East, Mumbai, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 55 reviews" "
Rating 8 - Good. 19 out of 55 reviews" "
Rating 6 - Okay. 12 out of 55 reviews" "
Rating 4 - Poor. 9 out of 55 reviews" "
Rating 2 - Terrible. 4 out of 55 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

8.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saurabh

Stayed 1 night in Apr 2024

10/10 Excellent

pratik

Stayed 1 night in Jan 2024

8/10 Good

Atul, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very close to the Mumbai international airport. We used it as a stopover hotel for the night before our flight. Staff was extremely friendly and helpful. Room was very good and as per our expectations. We stayed there with family and felt quite safe. Definitely recommend this hotel.
Stayed 1 night in Jul 2023
Response from Glen on 18 Aug 2023
Dear valuable guest, greetings from planet residency, Mumbai. At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance of your comments on our services. It is our endeavor to provide the highest level of comfort and quality service to ensure a memorable experience thank you once again for your recognition and we look forward to your continued visits.

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to get around the city or to the airport. Staff was helpful.
Stayed 1 night in Apr 2023
Response from Glen on 1 May 2023
Dear valuable guest, greetings from planet residency, mumbai. At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance of your comments on our services. It is our endeavor to provide the highest level of comfort and quality service to ensure a memorable experience thank you once again for your recognition and we look forward to your continued visits.

8/10 Good

VIDYADHAR

Liked: Staff & service
Disliked: Cleanliness
For overnight stay good location close to the airport. Would be good if there is shower curtain so the remaining part of the washroom floor will not get wet. Lobby was under renovation so the entire ground floor area was quite dusty. Number of eating places close by.
Stayed 1 night in Apr 2023
Response from Glen on 18 Apr 2023
Dear valuable guest, greetings from planet residency, mumbai. We are sorry for the delayed reply. Thank you for staying the planet residency, the most preferred accommodation in mumbai. We highly appreciate your initiative to apprise us with your feedback during your stay at our hotel. We regret the inconvenience caused during your current stay. Your concern has been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with planet residency, mumbai and, are committed to providing you with the highest level of service simply because our guests deserve the very best.

10/10 Excellent

Prakshatkumar Mahendrakumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a day but it was proper and very good. Safe for a family
Response from Mahesh on 4 Dec 2022
Dear valuable guest, greetings from planet residency, mumbai. At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance of your comments on our services. It is our endeavor to provide the highest level of comfort and quality service to ensure a memorable experience thank you once again for your recognition and we look forward to your continued visits

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3 week stay. Would stay here again
Made my first visit to Mumbai comfortable and enjoyable. I stayed for almost 3 weeks and would definitely do another long stay here. The room was clean, airy, and spacious. Not a luxury hotel, but like a nice middle class home with hot showers, clean linens, good AC. Breakfast was delicious enough that I didn't get tired of it after a few weeks. Sambar especially good. As a new traveler to India I was cautious about food but everything at Planet Residency was fresh and gave me no problems. Staff are friendly and helpful with thorough room cleaning, helping me get a car or autorickshaw, etc. I've already recommended it to colleagues who also stayed here. I will do so again and will quite likely stay here again soon.
Stayed 19 nights in Jan 2020
Response from Glen Quiney on 8 Feb 2020
Dear Valuable Guest, Greetings from Planet Residency, Mumbai. At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance of your comments on our services. It is our endeavor to provide the highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward to your continued visits.

6/10 Okay

Verified traveller

Liked: Staff & service
Room was not like the picture.
The room we stayed in was not like the pictures.
Stayed 1 night in Feb 2019
Response from Glen on 23 Mar 2019
Dear Sir, Warm Greetings ! At our hotel, our sole priority is to render efficient services to our guests. Therefore, we are disappointed to learn about your experience. we have updated pictures as per room category also some of the rooms we are newly renovated & hope to welcome you back with remarkable stay & opportunity to provide you a good service.

10/10 Excellent

satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very good condition and staff are very friendly and helpful
Stayed 3 nights in Mar 2019
Response from Glen Quiney on 10 Mar 2019
Hello Valuable guest, Thank you for choosing our hotel Planet ResidencyA and for your valuable rating, We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
clealiness poor...maintenance of room is very poor
Stayed 1 night in Jul 2018

4/10 Poor

Kalyani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff asked to change room because of some maintenance issue. Afterwards that room was allocated to someone else. The another room we got was very untidy and small. After arguing with mgr, we got a spacious room just for a night. In 4 nights stay we have changed room thrice. Nearby locality is good. Airports are easily accessible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and very polite. Only my room was facing on the road so traffic noise was bothering, could not sleep and i was on fifth floor and houskeeping was on next level. Phone was rining so loud at 6am, did not sleep well. Overall good service
Stayed 9 nights in Feb 2018

8/10 Good

Bhaven

Liked: Staff & service, property conditions & facilities, room comfort
Nice stopover
Nice hotel with good service
Stayed 1 night in Jan 2018

2/10 Terrible

Romesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

4/10 Poor

anil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor stay away
well below average hotel , with small and very dirty rooms .
Stayed 1 night in Apr 2017

6/10 Okay

pankaj, indore

Liked: Staff & service
Well located, two way airport transfer, nice breakfast.
Stayed 1 night in Aug 2017

8/10 Good

Ashok , new delhi

Liked: Cleanliness, staff & service, room comfort
NICE BUDGET HOTEL CLOSE TO THE AIRPORT.
GOOD VALUE FOR MONEY. COURTEOUS STAFF. CONVENIENT LOCATION NEAR THE AIRPORT.
Stayed 1 night in Jul 2017
Response from GLEN QUINEY on 21 Jul 2017
Dear Guest , Thank you so much for taking the time to Rate to our property we would also like to know your experience with hotel planet so take your short time and put review Thanks And Regards Team Planet residency

8/10 Good

arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Glen Quiney on 2 Jul 2017
Dear Guest, Greetings from Hotel Planet Residency. This review makes us humble and blessed. The expression of your stay with us and the freshness of your words has said it all. We look Forward to welcome you again. Thanks And Regards Team Planet Residency

6/10 Okay

Surindar

Disliked: Staff & service
MyStay
Worst Breakfast I ever had !! High time they improve that DRASTICALLY!! Courteous Reception!! Bad Food again !! Need to improve house keeping too ... All Bed Sheets and Quilts smelt of STRONG CIGARETTE SMELL !!
Response from Glen Quiney on 21 Jul 2017
Dear Guest, your stay at our hotel is valuable to us, understanding your point of view for inconvenience occurred your stay. we have upgraded our services & have experience chefs for food preparation & upgraded our housekeeping service. awaiting your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to Mumbai Airport Cooperative staff, On time pick and dropping facilities and good room service
Response from Front office on 24 Apr 2017
Dear Guest, Thank you so much for your wonderful review . This review makes us humble and blessed. The expression of your stay with us and the freshness of your words has said it all. We are thankful for your review and rating of us on Expeda. We look forward to welcome you soon at our hotels and create a another memorable visit for you. Thanks And Regards Team Planet Residency

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Its a great hotel for a quick to and from airport. Its clean, safe and staff is great! They are so attentive, friendly and ready to help if guest need anything. Complimentary shuttle to airport is awesome!

4/10 Poor

Nirmal kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very pleasant experience over all.good hotel and staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Excellent Value
Good stay. The room was clean and comfortable. The staff were very helpful in suggesting places to see and things to do and most economical ways to get to the local points of interest.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not worth its price!
The price I paid per night for this hotel was not worth it. Could have stayed at better places nearby for the same price. Limited Breakfast option, served at room as there was a meeting organised in the Banquet area and they had no other place to host Breakfast for the guests.
Response from atish on 25 Nov 2016
Dear Guest we are extremely sorry for the problem what you had faced in our hotel now rooms is renovated according to the price and we are serving buffet breakfast there is no limit for the breakfast. please give us one chance to show you the best class of hospitality

8/10 Good

Ed, New Zealand

Liked: Cleanliness, staff & service, room comfort
Good Planet
The first room was not very good because AC broke down but staff were very fast to change and upgrade room . Food was ok and service was good. Hotel is close to airport rail station and shopping . Hotel provided free breakfast and airport shuttle . Value was ok for area .
Response from Management on 21 May 2016
Dear Valued guest, Thank you so much for your review we highly appreciate your valuable comment, further referring to your comment, we sincerely apologize for the A.C incident happened with you we had raised this issue to the concern department with assurance of rectifying the same at earliest We hope to welcome you again here at Hotel Planet Residency, to serve you best again. Thanking & Assuring you of our best services and attention at all times, Regards Management- Hotel Planet Residency

8/10 Good

ashu, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
It was nice experience stay in this hotel. Hotel staff was very good and helpful and it was clean and well sanitized equipement provided to our hotel room.
Response from Management on 21 Mar 2016
Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
There are probably better options for this price
Trying to organize airport collection with the staff was difficult and time consuming as they were having issues with their email and they refused to deal with us over the phone (they just kept saying send the email again). We ended up landing in Mumbai at 10pm still not sure if they were coming to collect us. The staff were also not aware that our booking was for 3 single beds and we ended up with a double plus a roll away bed. The room and facilities was ok for India, but we stayed in nicer hotels for similar prices in other cities in India.
Response from Management on 21 Mar 2016
Dear Guest, Firstly, we thank you so much to making your time for sharing the stay experience with us. we would like to apologize for the series of unfortunate incidents experienced by you during your stay with us, We every time try to do our best but unfortunately sometimes we do fail, We had noted down your complaints regarding the miscommunication gap between staff and you , the same has been raised to the concern department with assurance of rectifying the same at earliest, We assure you of our best services at all times. We look forward to welcoming you again soon and hope that Hotel Planet Residency remains your preferred hotel on all your future visits to Mumbai. With Kind Regards Management, Hotel Planet Residency

6/10 Okay

Len, California

Liked: Staff & service
Great for convenience
Stayed for two weeks and although on their website a 24 hr. rooftop restaurant was mentioned the facility does not have one. The hotel does have an in room dining service 24 hr. service.
Response from Management- Hotel Planet Residency on 16 Feb 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. We had note down your comments regarding the AC, lightning and cleanliness, the same has been raised to the concern team and will be rectified at earliest, Moving ahead to your comment regarding roof top facility we would like to inform you that due to some official issues we were forced to stop the restaurant, we apologize for the inconvenience caused to you, We hope you may consider a repeat stay with us at Hotel Planet Residency

8/10 Good

Lorena, Hong Kong

Liked: Cleanliness, staff & service
Convenient for a short sleep before early flight
Located at 3km (15min) from Mumbai airport and with free transportation back to airport, this hotel is just convenient nothing more
Response from Glen Quiney on 16 Apr 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

6/10 Okay

Kunnal, Canberra

Liked: Cleanliness, staff & service
Value for money
Not a bad stay, hotel was pretty easy to find, and the service was good. The hotel itself is old and dated, though it was kept clean and tidy. It provided good value for money, though some of the room service items could have been slightly cheaper.
Response from Glen Quiney on 16 Apr 2016
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect we have taken your comments as a constructive feedback and were discussed with the team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY

8/10 Good

adeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Glen Quiney on 16 Apr 2016
Dear Guest, Thank you so much for sharing your valuable time with us to rate our hotel, we highly appreciate it! this is the biggest reward for us to receive a very good positive response! We hope you will consider a repeat stay with us soon! Warm Regards Management- Hotel Planet Residency

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor in every respect
Staff didn't seem to really care, complimentary airport shuttle delayed by more than an hour, registered wake-up call was not honoured, receptionist grumbled and I believe he said the word 'disgusting' and so forth. Also, we paid for a deluxe room and were put in a standard room.
Response from Glen Quiney on 31 Oct 2015
Dear Valued Guest, we are so unhappy to hear that your stay was not so good with us. Coming back to airport shuttle issue, i would like to inform you that some times due to heavy traffic jams it gets delay, but definitely we will see to it that the person should reach 30 Minuets prior. also we will improve your staff too. we also apologise that our team failed to give you a call in the morning, all this issues shall be taken forward to the management and will improve highly on the above issue. we are so thankful that you made your valuable time to share your experiences with us, also we are willing to see you again at Hotel Planet Residency. Warm Regards Glen Quiney General Manager Hotel Planet Residency

4/10 Poor

a, uk

Disliked: Staff & service, property conditions & facilities
good
nothing much to say
Response from Glen Quiney on 31 Oct 2015
Dear Guest, we are very thankful to you for sharing your experience with us, getting such kind of positive response from guest encourages us to serve best service each and every time. we hope that next time you would select Planet Residency Again. In Your Services Glen Quiney General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good
Had a good and comfortable stay. Hotel staff is co-operative
Response from Management- Hotel Planet Residency on 14 Feb 2016
Dear Valued guest, Thank you for taking time to review our property, your comments are very much valued! We really appreciate your comments regarding the Hotel Staff, Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect We hope you will give us another opportunity to us to serve you better at Hotel Planet Residency

6/10 Okay

Pragnesh, Vadodara

Liked: Cleanliness, staff & service
Nice Location. Disappointing Breakfast
Hotel was good & clean very near to Andheri & Vile Parle station. Hotel staff was courteous & helpful. The breakfast was disappointment. The Cikked items were not tasted to be freshly cooked may be of previous day. The so called juice was not at all juice as it was either mazaa or slice. Overall not at all up to the mark. The bed mattress quality can be improved also as it is also not up to the mark.
Response from Management- Hotel Planet Residency on 14 Feb 2016
Dear Guest, Firstly, we thank you so much to making your time for sharing the stay experience with us. we would like to apologize for the series of unfortunate incidents experienced by you during your stay with us, We every time try to do our best but unfortunately sometimes we do fail, We had noted down your complaints and suggestion regarding the buffet breakfast, same has been raised to the concern team, also we assure an appropriate action for the same We assure you of our best services at all times. We look forward to welcoming you again soon and hope that Hotel Planet Residency remains your preferred hotel on all your future visits to Mumbai.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
bad smell.....
Some Facilities weren't working, so, I moved another rooms as 2 times, they upgraded my room to upper level, but, anyway, I could smell some bad things... so bad... Actually, the prices of Mumbai is very high.. I couldn't be satisfied with all things in Mumbai....
Response from Glen Quiney on 16 Apr 2016
Dear Valued Guest! We sincerely apologize as your stay experience did not meet your expectations. Please accept our humble apology as we could not meet to your desired service levels however we look forward to your next stay with us by assuring you a better experience we have taken your comments as a constructive feedback and were discussed with the team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY Warm Regards Management- Hotel Planet Residency

4/10 Poor

jsahan, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good if u r out all day, n hotel meant 4 sleeping
You'd find a 'Shabnam Shariff' at the reception, mind you she is rude, no customer service skills.
Response from Management on 21 May 2016
Firstly, we thank you so much to making your time for sharing the stay experience with us. we would like to apologize for the series of unfortunate incidents experienced by you during your stay with us, We every time try to do our best but unfortunately sometimes we do fail, We had noted down your complaints regarding our staff member, we had raised the same issue to our management with assurance to rectify the same at earliest We assure you of our best services at all times. We look forward to welcoming you again soon and hope that Hotel Planet Residency remains your preferred hotel on all your future visits to Mumbai. With Kind Regards Management, Hotel Planet Residency

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 21 May 2016
Dear valued guest, Thank you so much for rating our property positively, we highly appreciated your star ratings Thanking & Assuring you of our best services and attention at all times With Best Regards Management

10/10 Excellent

ABDULLAH, allahabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT TO BE HERE
Hotel is very good
Response from Management on 21 May 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

8/10 Good

GG, India

Liked: Staff & service
Perfect for budget travellers
I am overall satisfied with my experience in this hotel.
Response from Management on 21 Mar 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

6/10 Okay

Raghuram, Visakhapatnam

Disliked: Cleanliness, property conditions & facilities
I paid for a triple bed deluxe room for my parents. The hotel desk provided only with a double room. They have to pay me the difference money. They took me through a troubling time by not confirming my booking saying the hotel is full after the payment was made. I had to make several calls each lasting half hour with the call centre just to ensure the booking is a confirmed reservation inspite of payment being made.
Response from Glen Quiney on 11 Jun 2016
Dear Valued Guest! We sincerely apologize as your stay experience did not meet your expectations. Please accept our humble apology as we could not meet to your desired service levels however we look forward to your next stay with us by assuring you a better experience we have taken your comments as a constructive feedback and were discussed with the team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY

8/10 Good

Nihar, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Experience :
At first like every other individual, i was sceptical about the comfort & cleanliness of the hotel. The photos usually do not show the real truth. But all fuss came to an end when i arrived. The double rooms are pleasant, toilets clean and excellent staff. Please bare in mind, i booked it for my family & myself. I think one of the impressive factors was they did not charge me an extra day when my family reached 5 hours before the check-in time and they accommodated without any extra fees. As an international tourist and re-visiting india after a while , i am really impressed with such a service for the price. The complimentary buffet is good (try the aloo paratha, you will relish a north-indian blend in it) and the restaurant menu is good as well ( I ordered Chinese). A very close connection to the international airport (with free airport transfer) & around 10 mins from Bandra East station. The only concern is the price of double rooms on counter but thanks to sites like expedia, i got a good deal ! All in all, very happy with the experience. I can clarify that the present photos of the double rooms are accurate and the service is good. I will definitely come back to this place when i land in mumbai next time. And i would like to recommend this hotel for all types. Thanks to Expedia & Hotel Planet Residency ( Thanks to Ms.Shabnam, Mr. Nadim & all other staff )
Response from Management on 10 Apr 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

6/10 Okay

Verified traveller

Decent budget hotel
Don't have high expectation of the service. Value for money, room for improvement
Response from Management on 11 Apr 2016
Dear Valued Guest! We sincerely apologize as your stay experience did not meet your expectations. Please accept our humble apology as we could not meet to your desired service levels however we look forward to your next stay with us by assuring you a better experience we have taken your comments as a constructive feedback and were discussed with the team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Glen Quiney on 11 Jun 2016
Dear Guest, Thank you so much for making time to review our property we are unhappy to hear that, your stay experience didn't meet your expectation. Please accept our humble apology as we could not meet to your desired service levels however we look forward to your next stay with us by assuring you a better experience

8/10 Good

raghav, new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short visit..worth the price paid
Overall good. Nice cozy & comfortable, not much of traffic, close to airport and local trains
Response from Management on 10 Apr 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

10/10 Excellent

Amninderjit Singh, Amritsar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I really enjoyed my stay at this hotel. Staff is very co-operative. Beautiful surrounding. Value for money.
Response from Glen Quiney on 11 Jun 2016
Dear Guest Thank you for taking the time to write your review of our property, your comments are very much valued.Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. . We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY With Best Regards Management Hotel Planet Residency

4/10 Poor

rick, USA

Disliked: Property conditions & facilities, room comfort
over night stay only
I just stay one night to catch my flight tomorrow. Room was clean but Window was not able to close properly so scared to sleep may be some one enter through Window.staff was very helpful and breakfast was ok.
Response from Glen Quiney on 11 Jun 2016
Dear Valued Guest! We sincerely apologize as your stay experience did not meet your expectations. Please accept our humble apology as we could not meet to your desired service levels however we look forward to your next stay with us by assuring you a better experience we have taken your comments as a constructive feedback and were discussed with the team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to better serve you as we all look forward to welcome you back to HOTEL PLANET RESIDENCY

4/10 Poor

Verified traveller

Disliked: Staff & service
At 6.30 receptionist, bell hop and doorman asleep
The hotel did not wake me up as agreed, they had also promised bed tea and a breakfast box when I left with the shuttle at 6.30. None of this happened. Fortunately I did not miss the plane.
Stayed 1 night in Jan 2018

2/10 Terrible

Yoshikazu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad. Too far different from the photos on web. Very dirty. Hairs on the bed when entering room. Very weak Wifi signal. Can believe it if it is 3.5 stars ? 2 stars enough.
Stayed 1 night in Dec 2017