Lobby lounge

Reviews of Hotel Orient Regency

3 out of 5
Hotel Orient Regency
292/298, Maulana Shaukat Ali Road, Near Shalimar Cinema, Mumbai, MH

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

G

Travelled with partner
Liked: Staff & service
Only cold water
Stayed 3 nights in Nov 2023
Response from zubair momin on 27 Dec 2023
Greetings from hotel Orient Regency , Thank you for the review, It is an exceptional case that you could not get warm water for a bath. We have Hot water in all rooms. please elaborate the thing which is not best in order to improve the same. Hope to serve you again in near future.

10/10 Excellent

Verified traveller

Travelled with group
Stayed 1 night in Jun 2023
Response from zubair momin on 4 Jul 2023
Greetings from Hotel Orient Regency. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome...
Stayed 1 night in Apr 2023
Response from Shehzad Shaikh on 15 May 2023
Dear Guest, Greetings from Hotel Orient regency, We are pleased to receive your review, we are glad to know that you like to our Hotel and the services we have provided, Hope to serve you again in the near future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Zubair momin on 3 Mar 2023
Greetings from hotel Orient regency. We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services. Looking forward to serve you again. Thank you.

4/10 Poor

DIPAK RAKHECHA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Zubair momin on 11 Jan 2023
Greetings from Hotel Orient Regency, Thank you for the review, We are sorry for inconvenient caused to you. Hope to serve you again in near future.

8/10 Good

Toraubally

Stayed 10 nights in Jun 2022

10/10 Excellent

Asma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Aejaz bhai n bilal bhai were brilliant I can’t fault the hotel it was fantastic and will definitely be staying there again.. housekeeping staff were also really good and helpful.. tended to my every need within seconds
Stayed 2 nights in Nov 2021
Response from Shehzad Shaikh on 26 Apr 2023
Dear Guest, Greetings from Hotel Orient Regency, We pleased to receive your review, our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was excellent except that we had to ask for hand towel, soap and tissue rolls each all the time. Our room was a standard size which was comfortable but there was a strange burning smell that I didn’t bother asking front desk as the housekeeping said it’s ok! Breakfast was delicious. Tea was beyond exceptional. One thing I didn’t like about the hotel was the front desk staff. I asked for my bill and he gave me the entire amount while I had paid deposit! Also if you checkout early in the morning make sure you get your receipt and make payment the night before. I was told to collect receipt in the morning but to my surprise only two housekeeping staff were working. So I left without a receipt (paid the night before)
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage place the staff are idiots. They are no good
Stayed 5 nights in Jan 2020
Response from Zafar Shaikh on 11 Feb 2020
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Request you to kindly elaborate the issue so that we can look into the same.

8/10 Good

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Zafar Shaikh on 21 Jan 2020
Dear Guest, Thank you for your positive feedback. Hope you are having great stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Asif on 4 Nov 2019
Greetings from Hotel Orient Regency. We are pleased to receive your review, hope to serve you again in near future.

10/10 Excellent

Verified traveller

Stayed 9 nights in Apr 2019
Response from azhar rizvi on 24 May 2019
Dear Guest. We are pleased to receive your review, We are happy that your stay was comfortable and convenient. hope to serve you again in near future.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Had room on corner of property so had noise of horns from both side streets Breakfast is to much of the same for a long stay Great room boys
Stayed 19 nights in Mar 2019
Response from Asif on 12 Apr 2019
Greetings from Hotel Orient Regency. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Yes, the traffic noise doesn't help.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Asif on 12 Apr 2019
Greetings from Hotel Orient regency. We are pleased to receive your review, hope to serve you again in near future.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Was good, service was excellent
Stayed 3 nights in Dec 2018
Response from Parveen on 9 Jan 2019
Dear Guest, Greeting from : Hotel Orient Regency we are happy and pleased to receive your review. its good to know that you found our ho-+ spitality value for your stay and money. we look forward to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager

4/10 Poor

Kate, Perth Scotland

Liked: Cleanliness, room comfort
Disliked: Staff & service
Everywhere else in india you feel welcome - not here! Everything was an absolute inconvenience to the staff. at check in, they didn’t greet us and kept our passports all day as ‘they hadn’t processed them’, gave us no info on breakfast, checkout times, which floor our room was on or the WiFi password. Every time I phone the front desk to ask it was like I asked them to give me a kidney and they were annoyed I had phoned. I requested a non smoking. You could smell the smoke. The room had no window. The room size was fine but The shower flooded the bathroom every time as it didn’t drain quickly. Room wasn’t serviced at all over 3 nights. No bin emptied. No bed made. No new towels. No water. The room was very noisy and could hear music and conversation all the time. Plus someone had tried the handle of the door and rattled it through the night - not nice at all! At 9pm one night, a staff member knocked on the door trying to sell food. I needed to do some Laundry, getting the price list and finding out where to leave the laundry bag was a headache in itself and reception was unhelpful. They told me I would have it back the next night but I didn’t. Finding out where breakfast was yet another annoyance for reception as they had to stop their phone conversation to show us. Breakfast options were ok. There was cereal but no cold milk. One day it was not even open an hour after it was supposed to be so we had to leave for a tour with no food / coffee.
Stayed 3 nights in Dec 2018
Response from Parveen on 9 Jan 2019
Dear Guest, Greeting from : Hotel Orient Regency we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and we are very sorry for the Inconvenience that you have cause during your stay. Please Give us another chance to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager

2/10 Terrible

Holidayer, Goa

Disliked: Cleanliness, staff & service, property conditions & facilities
This experience was not enjoyable at all ,food was not good ,rooms either had no windows or were on the main road with noise throughout the night .Staff were not helpful and they tried to make us pay on our departure for the room again despite it had already being paid. Hotel was also in the red light district ,best advice would be to avoid.
Stayed 3 nights in Dec 2018
Response from Parveen on 9 Jan 2019
Dear Guest, Greeting from : Hotel Orient Regency we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and we are very sorry for the Inconvenience that you have cause during your stay. Please Give us another chance to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 13 nights in Nov 2018
Response from Zafar Shaikh on 5 Dec 2018
Dear Guest, Greeting from we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and money. we look forward to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager Hotel Orient regency.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Zafar Shaikh on 7 Nov 2018
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Jabar, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and clean value for money very happy with my stay. Area I am afraid no good
Stayed 1 night in Oct 2018
Response from Zafar Shaikh on 7 Nov 2018
Dear Mr. Jabar, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Orient Regency!

6/10 Okay

Jumana

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Big and spacious rooms
Hotel is very new so the condition is very good and rooms are big and comfortable but as soon as we walked in the front door the security gaurd refused to take us in saying sorry we’re full after we convinced him we have a booking and went inside the front desk refused saying sorry we’re full. When I showed him the hotel confirmation for the longest of time he couldn’t find it and kept asking me questions like when I’ve done the booking, have you paid in full and so on.... Even the room we got the bathroom shower was so small that’s not the picture we had been shown on the site. There was one thin gentleman with a cap who was the floor manager he was the only really helpful person . Hotels should know that people don’t just walk in without reservations.
Stayed 1 night in Sep 2018
Response from Zafar Shaikh on 26 Oct 2018
Dear Jumana, Thank you for the review, as we have investigated and checked our CCTV footage we found that no one stopped you at entry also front desk was checking your reservation and hardly waiting time was 3 mins. Since you checked in before our arrival time we managed to give you early check in. We have uploaded the actual images of the room which you booked. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

8/10 Good

Juuso

Stayed 1 night in Jan 2024

2/10 Terrible

Philipp

Disliked: Cleanliness, amenities, property conditions & facilities
Old amenities, rooms not really clean and smelly

6/10 Okay

Steffen

Disliked: Cleanliness
very loud slamming doors, day and night. bathroom stains near toilet and sink. some personell friendly, mostly strange. food was very good (indian buffet).
Stayed 7 nights in Nov 2023
Response from zubair momin on 27 Dec 2023
Greetings from Hotel Orient Regency . We are pleased to receive your review. It feels good to realise that you liked our hotel and very happy to peruse your positive comments about the same. We have noted the concern raised by you and will definitely improve the service as we welcome negative feedback so that we can serve better to our guest. Hope to serve you again in near future. Looking forward to serve you again. Thank you.

4/10 Poor

Philipp

Travelled with partner
Disliked: Cleanliness
The room was without a window and it smelled of mold. We asked for another room but only got one as we had another booking the day after. Staff and breakfast was ok, but for the price we payed I definitely would not recommend it.
Response from zubair momin on 27 Dec 2023
Greetings from Hotel Orient regency., Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, as investigated the room was in good condition the cleanliness was perfect. As we found that you did liked the Staff and food . We assure you that we provide the best of service and maintain cleanliness of our hotel. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
設備はキレイで新しい。 ホテルマンのサービスはイマイチ。 チェックイン時に渡したパスポートはすぐには帰って来ず、時間を置いて自ら言わないと返ってこなかった。 また、空港までのタクシー頼んだら来たのはuber車で倍の値段を取られた。自力でolaかuber使うことをお勧めします。
Stayed 1 night in Apr 2019
Response from azhar rizvi on 24 May 2019
Dear Guest. We are pleased to receive your review, hope to serve you again in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes Hotel mit netten Angestellten, aber direkt an einer lauten Kreuzung, schöne Dachterrasse, die einen super Ausblick bietet, bequeme Betten und eine begehbare Dusche
Stayed 10 nights in Dec 2018
Response from Zafar Shaikh on 5 Mar 2019
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu überprüfen. Ihre Kommentare werden sehr geschätzt. Wir freuen uns über Ihre Kommentare zu unserem Kundenservice und Standort. Unsere Mitarbeiter sind geschult, um nur den besten Kundenservice zu bieten, und wir freuen uns, dass Sie während Ihres Aufenthalts Wert und Gastfreundschaft gefunden haben. Lieber

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Piccolo gioiello
Hotel meraviglioso, paragonabile ad un ottimo 4 stelle, tutto nuovo come da foto. Quartiere centrale ma poco turistico, con pochi centesimi di taxi arriverete nelle zone principali. Il problema sono una parte degli ospiti non occidentali, poco inclini alla buona educazione. Personale gentilissimo. Portatevi il phon che l’hotel ne è completamente sprovvisto. In complesso consigliato.
Stayed 3 nights in Jan 2019
Response from Hotel Orient Regency on 11 Jan 2019
Caro ospite, Saluti da siamo felici e contenti di ricevere la tua recensione. è bello sapere che hai trovato il nostro ho- + valore spitality per il tuo soggiorno e denaro. non vediamo l'ora di stupirvi di nuovo con la nostra ospitalità impeccabile. non vedo l'ora di servirti di nuovo grazie, Saluti Direttore d'albergo

2/10 Terrible

Serhat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Stayed 4 nights in Dec 2018
Response from Parveen on 9 Jan 2019
Dear Guest, Greeting from we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and money. we look forward to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager

8/10 Good

Serena

Liked: Cleanliness, staff & service
整體可以,前台服務很好
酒店很近舊城區,地點方便,酒店新裝修,和圖片相似,但酒店房有假天花,有老鼠叫,雖然老鼠是不會走到房間裏的,但有少少恐怖。早餐簡單,不過這個價錢算合理,床上面的被單,是有毛粒的那一種,質素比較差。酒店整體還可以,前台和其他工作人員都非常熱心幫助我們,我們語言不通但他們熱心幫我們叫的士,真的很多謝他們,很熱心。
Stayed 3 nights in Nov 2018
Response from Zafar Shaikh on 23 Nov 2018
Dear Serena, Thank you for booking with us, we appreciate your feedback regarding location and breakfast. Also we apologize for the inconvenience faced by you during your stay, we have noted the comments and will definitely look into the same also we believe in transparency with regards to images and we have uploaded the actual images in order to avoid any confusion during check in. We look forward to serve you again with improvised service. Best Regards,