Exterior

Reviews of Hotel Liberty Plaza

3 out of 5
Hotel Liberty Plaza
Near Madhuban Toyota Showroom, Guru, Gobind Singh Road, Ghatkopar West, Mumbai

Reviews

6.2
Rating 10 - Excellent. 1 out of 26 reviews" "
Rating 8 - Good. 14 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 5 out of 26 reviews" "
Rating 2 - Terrible. 5 out of 26 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

KB

Stayed 1 night in Dec 2023

2/10 Terrible

Jithin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
PATHETIC FOR 2.2K
PHOTOS IN THE HOTEL PROFILES ARE OLD, AND DIFFER FROM WHAT THE CONDITION NOW.... THE ROOM WAS POORLY MAINTAINED AND THERE WAS A FOUL SMELL AS WELL.
Stayed 2 nights in Aug 2023
Response from Hotel Liberty plaza on 4 Sept 2023
Thank you for your feedback.

6/10 Okay

Miral, Surat

Disliked: Cleanliness, staff & service, room comfort
Room damp and smelly!!
This is on behalf of my guests , Mr. Shailesh Rehamwala who stayed at the hotel for one night.The room provided was damp and smelly due to mold. Despite reassurance from the staff about getting it changed , the same commitment was not adhered to. Kindly look into this and ensure that this is rectified.
Stayed 1 night in Aug 2018
Response from Rehan on 26 Aug 2018
Your guest too much expected on that budget but our hotel is budget hotel only.... I apologise for everything sir.. we will improve everything....Thanks for the rating and review.Looking forward to host you again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from rehan on 20 Feb 2018
Thanks for the rating and review Dear. Sharad . looking forward to host you again.

2/10 Terrible

julio, montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible neighborhood and hotel. 3 stars? Really 1/2 star. Breakfast not included. Welcome drink? Why expedia send canadian guests to the jungle and compromise leur security.
Stayed 1 night in Jan 2018
Response from mumthasir on 2 Feb 2018
Thanks for the rating and review. we are a budget hotel as per the budget we providing the breakfast.

8/10 Good

Salil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Nice place to stay at budget rates. Only location isnt good otherwise everything is great.
Stayed 1 night in Dec 2017
Thanks for your comments and review ,looking forward to host you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful disgusting place
The Worst place ever. Filthy on the outside. Noisy and weird people hanging outside. Sheets had stains and smelt bad. Seen insects. Left the place right away. This place should be removed from Hotels.com listing.
Stayed 2 nights in Aug 2017
Hello my dear guest you had a booking in our hotel and you came with a girl. As per our location we located in just two minutes inside from main road ( LBS). You reserved the non smoking room and we kept the same as your request. You don't stay in our hotel then how come Sheets had stains and smelt bad. Seen insects. Please don't lie dear there are other review here from hotels.com not only you to say removing from hotels.com. Your main problem was you want the refund but as per policy you don't get that .

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Staff was very friendly and helpful. Place was clean.
Stayed 2 nights in Jul 2017
Thanks for the rating and review.. looking forward to host you again.

8/10 Good

Parthiv

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2017
Thanks for the rating..

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a short stay!
The place was lovey, clean rooms and very attentive staff, the only problem was the location, the surrounding area wasn't too appeasing.. my room was changed quickly on request, originally given room 101 bang in front of the reception.. a bit awkward and noisy (to be avoided if possible). Overall a good experience and would definitely stay again!!
Stayed 2 nights in Jun 2017
Thanks for the rating and review dear. We are very happy to hear from you and we met your expectation from us. Looking forward to host you again our awesome hospitality.

4/10 Poor

blake

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The bed was not comfortable the sheets were stained the room smelt like smoke the breakfast was terrible
Thanks for the rating and review dear. we have smoking and non smoking rooms dear.we are serving breakfast in good variates like idly , vada,puribhaji, bread toast, bread butter, bread jam etc. Looking forward to host you again dear

8/10 Good

viola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the rating dear. Looking forward to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.. great service. the location may be an issue
Response from General Manager on 17 Feb 2017
Thank you very much dear. We are very happy to hear from you and we fulfil your expectation. We providing the best hospitality to our valued guest. Looking forward to host you again dear.

4/10 Poor

Lindsay, San Diego, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and underdelivered
I specifically requested a non-smoking room... what did we get when we arrived, a smoking room! The manager said there were only 3 "non-smoking" rooms and he gave them away earlier. I had given an estimated time of arrival and everything. On top of that, just looking at the hotel itself, honestly, it's really overpriced for what you get. We decided to spend a little more money to get a good nights sleep before our long travels home. Unfortunately that was exactly the opposite of what we got. You can hear everything in that hotel and the staff was extremely loud throughout the night fixing/repairing... I making all kinds of noise. Plus the rooms were small and unkempt. So much so there was a "sterilized" paper on the toilet indicating that it had been cleaned, but once you took it off to use the toilet, it hadn't even been flushed from the last use.
Response from mumthasir ali on 11 Feb 2017
Thanks for sharing your review and rating dear. we are very apologise for inconvenience. For the price we don't have separate rate for smoking and non smoking rooms dear. And we never charge overprice from our valued guest.Looking forward to host you again dear.

8/10 Good

Mariam, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms
Great location, near the Phoenix mall and close to airport. Clean rooms and great staff.
Response from mumthasir on 4 Feb 2017
Thank you for sharing your fabulous experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back to our professional hotels.

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for a night or so...
Staff is very friendly. Service is too good. You can call them at 12 AM and they will get what you need. Rooms are clean. Only issue is local area is not very good.
Response from General Manager on 3 Feb 2017
Thank you for sharing your fabulous experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back to our professional hotels.

8/10 Good

Harpalsinh

Liked: Cleanliness, property conditions & facilities, room comfort
excellent and pleasant stay
Everything was very nice... Staff is very helpful all the time... Only minor point was sometime didn't get service on time... Other Than that everything was superb food is very nice... You should try morning tea its awesome.... I'll surely come back here next time and recommended this place in my circle
Response from General Manager on 3 Feb 2017
Thank you for sharing your fabulous experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back to our professional hotels.

4/10 Poor

Verified traveller

Disliked: Staff & service
Very basic & budget Hotel
Room was okay and comfortable. But nothing else. Location is biggest low point... with Auto repair shops all around. Wifi was unreliable. Breakfast included was a single Butter Toast with Tea/Coffee... other veg option was idli sambar. I will not recommend for family stay.
Response from General Manager on 22 Jan 2017
Thanks for sharing your valuable review dear. we are a budget hotel as our budget we are providing the best. We having three floor each floor we have different Wi-Fi connection to make our valued guest to make happy. Looking forward to host you aging.

4/10 Poor

Mihir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 22 Jan 2017
Thanks for rating us.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
It is a good hotel and safe in around the regionIt was quiet in around the region and also there are nearby hotels for good lunch and dinner too.Near it is the Pheonix Market city which is the nearest landmark. Service was also excellent.
Response from mudassir on 22 Jan 2017
Thank you for sharing your fabulous experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back to our professional hotels.

8/10 Good

Radko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel poblíž letiště.
S opakovaným pobytem v tomto hotelu jsem byl spokojen.Stav a služby odpovídají ceně. Zvláště bych chtěl poděkovat personálu hotelu, zejména Mr. Rehan, manažer hotelu byl velmi profesionální.
Stayed 3 nights in Jan 2018
Response from mumthasir. on 23 Jan 2018
Thanks for the rating and review. Looking forward to host you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Eine Übernachtung
Das einzig positive an dem Hotel war die relativ nahe Lage am Flughafen! Hotelzimmer hatte an den Wänden und Decken Wasserschaden und dadurch schon Schwarzschimmel angesetzt. Ziemlich eklig. Da anscheinend keine anderen Zimmer verfügbar waren und es schon nach Mitternacht war müssten wir eine Nacht hier verbringen. Das minimalistische Frühstück, das aufs Zimmer gebracht wird, da kein Speisesaal vorhanden, kann man sich sparen. Auf keinen Fall wieder. Über uns: Junges Pärchen mit geringen Ansprüchen.
Stayed 1 night in Oct 2017
Response from mumthasir on 3 Nov 2017
Thanks for the rating and review. we really apologise the inconvenience while your stay with us.

8/10 Good

Peter, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the airport
Staff gave the ok to check in at 7:00am without paying an extra fee as exclusive service - I was very thankful for that because I had a very long journey behind me and was enormously tired! So the room was ready after 10 minutes, it was clean and big enough for two persons. Flatscreen as well and a clean bathroom. Sadly there was no hot water. Breakfast I could order something into my room - well, I won't call it a real breakfast but it was okay. So all in all i can recommend the the hotel for a short stay, if you wanna stay next to the airport. For one or two nights it is pretty good with polite staff. :)
Stayed 1 night in Aug 2017
Response from mumthasir. on 8 Sept 2017
Thanks for the rating and review.Looking forward to host you again.

2/10 Terrible

Verified traveller

Disliked: Room comfort
Noisiest hotel
寝ていたら突然、外でどんちゃん騒ぎ。午前3時ごろ。それが延々と続き1時間ほどしたら静まった。事前に祭りがあることの説明も無かったし、朝このことをスタッフに話すと、俺も寝られなかったよと受け流され謝罪の一言もない。 呆れて言葉も出なかった。もう2度とこのホテルには泊まらないし、みなさんにもオススメしません。
Stayed 2 nights in Aug 2017
Response from mumthasir on 8 Sept 2017
Thanks for the rating and review. Mumbai is noisy place dear.

10/10 Excellent

Radko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Čistý hotel s přátelským personálem
Vstřícný přístup personálu.
Thank you so much sir for ratings and review....We are very happy to fulfil your expectation from us.Looking forward to host you again sir.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Klein und fein im Bau - Mängel im Service
Da das Hotel neu renoviert ist, sind die Bedingungen gut. aber es liegt versteckt und an andere Häuser so eng angeklebt, dass man kein Fenster öffnen und hinaussehen kann. Die Crew ist freundlich und hilfsbereit. Leider ist der Zimmerservice völlig unzureichend und es ist im Zimmer kein Platz um sich gemeinsam hinzusetzen und zu frühstücken. Das Frühstück selbst ist völlig ungenügend. Es dauert eine Ewigkeit. bis etwas serviert wird. Mitbewohner im Hotel waren auf den Gängen sehr laut. Gespräche an der Rezeption waren laut und waren bis in den 1.Stock zu hören.
Response from General Manager on 6 Mar 2017
Vielen Dank, Liebes. Wir freuen uns sehr, von Ihnen zu hören und wir erfüllen Ihre Erwartungen. Wir bieten unseren Gast die beste Gastfreundschaft. Wir freuen uns, Sie wieder zu lieben