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Reviews of Hotel Balwas International

2.5 out of 5
Hotel Balwas International
265, Bellasis Road,, Near Mumbai central station, Mumbai, Maharashtra

Reviews

5.4
Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

4.0/10

Cleanliness

4.2/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Bharatkumar

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from zubair momin on 27 Dec 2023
Greetings from hotel Balwas International , Thank you for the review, please elaborate the thing which is not best in order to improve the same. will definitely improve the service as we welcome negative feedback so that we can serve better to our guest. Hope to serve you again in near future. Hope to serve you again in near future.

2/10 Terrible

Abdul Hamid, Birmingham

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible condition not clean Very dirty
Stayed 2 nights in May 2023
Response from zubair momin on 4 Jul 2023
Greetings from Hotel Balwas International, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

2/10 Terrible

Asrar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from zubair momin on 4 Jul 2023
Greetings from Hotel Balwas International, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

10/10 Excellent

Salma

Stayed 1 night in Jan 2023
Response from Zubair momin on 11 Jan 2023
Greetings from Hotel Balwas International. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not prefer for Family Staying
The rooms are not well maintained, Not as seen in picture while booking. Breakage all over , A/c noice, Widow unclose able
Stayed 8 nights in Dec 2022
Response from Zubair momin on 11 Jan 2023
Greetings from Hotel Balwas international, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

2/10 Terrible

Shabbir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a booking for 5 days and 4 nights. The checking was ok. As we went into the room it was not as clean as it was mentioned. The bathroom did not have hot water running and we had to complain about it. They fixed it the next morning. We had a booking with breakfast included in the hotel, But unfortunately, the staff was so rude and denied the breakfast. We showed them that we had the Itinerary xxxxxxxxx. The staff denied and we had to call Expedia to get this resolved. Expedia did confirm that the breakfast was included as we paid for it. The next day we went again and the staff AGAIN DENIED FOR THE BREAKFAST. This was one of the worst experiences that I had at other hotels. I would highly recommend staying somewhere else. I had to do breakfast out of the hotel for the next 5 days. The experience was so bad I had to check out a day earlier to move out of the hotel and book another one. PLEASE STAY AWAY FROM SUCH HOTELS. 0 STARS FOR THE RUDE STAFF AND MANAGEMENT. STAY was on October 25 - 29, 2022 for the hotel staff referral Itinerary (xxxxxxxxxxx)
Stayed 4 nights in Oct 2022

8/10 Good

Farid aiyyub

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good service n staf is good working
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was mediocre, Rooms are not as displayed on hotels.com
Stayed 8 nights in Oct 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not receive any free breakfast booking with the stay we had to pay for breakfast even when it was said free on the booking with hotels.com and paid for online. The customer care of hotels.com was informed and refund was promised but even after sending the receipts to hotel.com no refund was initiated. The Hotel did not bother to solve the issue. Rooms are not as displayed on Hotels.com.
Stayed 11 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Passport custody
The only thing I did not like was the receptionist insisted on keeping my passport till my check out date. Even after denying he insisted saying he keep everyone’s passports deposited here. Passports are very sensitive documents, they should not force you to deposit it till check out
Response from Hussain on 22 Apr 2018
Dear Guest, Greetings from Hotel Balwas International,Mumbai !!! We thank you for booking with us, and thank you so much for your candid review of your recent stay at our hotel. We apologise for your inconvenient.

6/10 Okay

Sakinah

Disliked: Cleanliness, room comfort
Bof
En vacances avec ma grand mère, pour le prix affiché nous pouvons avoir beaucoup mieux sur Bombay.
Stayed 2 nights in Nov 2017
Dear Guest, Thank you for the review, we have noted the same and would like to have more information on rating in order to serve you better next time. We have noted the comment of rate and will definitely work as we work on dynamic pricing we request you to book on early bird offers which we have online.