18 Oct 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel confirmed my booking, charged me for the room, and then messaged me while we were on our way to tell me they had no rooms and that I need to cancel my reservation. The reservation was non-refundable and if I pushed cancel, I would not get my money back. The concierge said they would contact hotels.com to sort out the matter. One day later, the concierge had not contacted hotels.com as promised, and I was still charged and my payment processed as if I checked in; hotels.com said it had no information on this as the staff did not want to speak English with them This is a poor hotel with poor service and should be avoided at all costs.
Stayed 1 night in Oct 2020