"We had an amazing trip overall, but unfortunately our experience with the front desk/assistant manager left us disappointed. While he was not outright rude or mean, his attitude came across as dismissive and unhelpful, especially when we were trying to get clarification about our stay benefits.
One of the biggest issues was that our reservation included a $300 food and beverage credit. When we asked about it, we were told that we did not have one, so we moved forward assuming that information was correct. Later, while we were already checking out and preparing to leave for our flight, another front desk employee, Lori, kindly looked into it and informed us that we did in fact have the credit. By that point, we only had a few minutes to try to use it, which was incredibly frustrating and disappointing.
Lori was very sweet, helpful, and professional, and we truly appreciated her taking the time to give us the correct information, even though it unfortunately came too late to really benefit from it.
We were also disappointed that the room we received did not match what was advertised when booking. After a long day of travel, we were too exhausted to deal with changing rooms and decided to stay, but it added to the feeling that expectations were not being met.
Mistakes happen, but accurate information and a more helpful attitude at the front desk could have made a huge difference in our experience."