10/10 Excellent
agata
Travelled with group
8 Sept 2021
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, bad restaurant experience
Simple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing.
The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony.
They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
agata
Stayed 2 nights in Aug 2021