2/10 Terrible
Verified traveller
28 Nov 2018
Disliked: Staff & service, property conditions & facilities, room comfort
It's a great location close to bus & train station.. room size is good.
Always really nice towels.
However there was very little heating provided and it was very cold.
I arrived a day late for my 4 days booking, the owner meet me at reception said he knows am very tired I should go to my room and rest and I shall come back to pay after.
Within 10 minutes of getting to room this guy pull payment for 3 nights of my card.
On my second night my laptop was hacked, I phoned the owner to ask if someone came to my room when I was gone because there was strange hair on my laptop and the battery was dead.
To make my stay worse this guy show up at my room at 12:30 the following day telling I need to go because my booking has expired. When the booking clearly stated after I made him print it of on his computer , I had one more day. He apologised and say it's his mistake however I have to pay him for one more day, and insisting it's not much money just pay it.. As I said to him, if you had kept your word when I arrived and allow me to come sort out the booking in person then this situation would of never happen.
However you a cheeky man and cannot be trusted with clients financial details and your internet.
It's a great location however the owner is clearly not professional, responsible & trustworthy..
Go stay at your own risk.
Please be guided accordingly
Verified traveller
Stayed 4 nights in Nov 2018