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Reviews of Brooks Street Motor Inn

2 out of 5
Brooks Street Motor Inn
3333 Brooks Street, Missoula, MT

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1007 reviews" "
Rating 8 - Good. 345 out of 1007 reviews" "
Rating 6 - Okay. 158 out of 1007 reviews" "
Rating 4 - Poor. 71 out of 1007 reviews" "
Rating 2 - Terrible. 65 out of 1007 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicer places I've stayed at in Missoula that isn't a chain.
Stayed 2 nights in May 2024

8/10 Good

Donald C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the no pets policy
Stayed 1 night in May 2024

4/10 Poor

Mike

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing updated since the '80s old mattresses, old carpeting, deceiving reviews and pic. online which rate it 10 out of 10,
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel
Stayed 1 night in May 2024

8/10 Good

Phillip, Houston

Convenient
Stayed 1 night in May 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good overall.
Stayed 1 night in May 2024

10/10 Excellent

Rody

Stayed 2 nights in May 2024

10/10 Excellent

Natalie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little place to rest my head for the night
Stayed 1 night in May 2024

8/10 Good

Robert

Friendly check in. Helpful.
Stayed 1 night in May 2024
Response from Will on 16 May 2024
Robert, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there was a Bible in the room!And even though it was a very basic, old fashioned room it fit our needs for the weekend perfectly because we just needed a cool place to sleep and shower.
Stayed 2 nights in May 2024
Response from Will on 16 May 2024
Dear Jack. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was super comfortable. It was very clean. Staff was over the top friendly. The only thing I'd change is the toilet seats are very low and I'm a short person. The TV is way low hard to watch TV in bed
Stayed 2 nights in May 2024
Response from Will on 13 May 2024
Raymond, thank you for your stay with us and for sharing your experience with other travelers.

8/10 Good

Karl-Heinz, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable and convenient
Stayed 3 nights in May 2024
Response from Will on 10 May 2024
Karl, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Will on 9 May 2024
Thanks, Shannon your stay was greatly appreciated.

2/10 Terrible

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
This place is the epitome of run-down and unmaintained. To start with, the photos show rooms with carpeting, refrigerators, and microwaves - mine had none of these. The room was not clean - spots all over the light fixtures, hair on the wall, and a POWERFUL chemical smell that just reeked. Had to buy a Renuzit just to tolerate the room. Almost everything in the room was poorly maintained or in bad condition. From the kleenex box in the wall that just falls out to the poorly patched holes in the walls, to the metal ring around the shower head being unattached from the wall, to the shower head itself being coated in lime/grime, and on and on and on. Perhaps my favorite was the overhead light fixture in the bathroom - the metal cover didn't fit at all, leaving a multiple inch HOLE in the ceiling through which moisture from the shower could get to the light fixtures. The door to the room only closed properly if you pulled HARD on it. Just shutting it, it would seem to be locked but wasn't really. There were people hanging around the parking lot until probably 11pm playing loud music. The bed was somehow pretty comfortable despite being VERY hard. The TV worked and was actually high-def so that was nice. The internet worked but I wouldn't trust it for streaming Netflix or the like. No, I did not mention most of my complaints to management other than the refrigerator and microwave. I wasn't going to change hotels and I doubt a different room would have helped.
Stayed 2 nights in May 2024
Response from Will on 7 May 2024
I am sorry Chris. Thank you for taking the time to share your experience with us. I want you to know that we are listening. We are a locally owned family run motel that has been in business for years with the moto of wanting to “C” our guests with a Clean, Comfortable & Courteous stay that is Cheaper on the wallet too. There is a wonderful history with this motel, and our goal all these years has been to offer a NICE PLACE FOR NICE PEOPLE.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the hotel was quiet.
Stayed 1 night in May 2024
Response from Will on 7 May 2024
thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will on 3 May 2024
Troy, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Shannon

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Will on 1 May 2024
Shannon, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay/
Stayed 1 night in Apr 2024
Response from Will on 25 Apr 2024
Shannon, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a good value
Stayed 1 night in Apr 2024
Response from Will on 22 Apr 2024
Stephen, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. It was very reasonably priced. It was closr to restaurants
Stayed 1 night in Apr 2024
Response from Will on 22 Apr 2024
Karen, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Will on 22 Apr 2024
Dear Shannon. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay clean rooms
Stayed 1 night in Apr 2024
Response from Will on 22 Apr 2024
Dear Shannon. Thank you for staying with us. We hope to see you in the near future!

10/10 Excellent

james

Stayed 1 night in Apr 2024
Response from Will on 7 May 2024
James, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Will on 16 Apr 2024
Shannon, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Mary, Butte

Stayed 1 night in Apr 2024
Response from Will on 3 May 2024
Mary, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all to stay
Stayed 1 night in Apr 2024
Response from Will on 11 Apr 2024
Dear Shannon. Thank you for giving us a great rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed you as much as you enjoyed your stay.

6/10 Okay

Sharla

Liked: Cleanliness, staff & service
Disliked: Amenities
Couldn’t get the temp turned down was 77 when I checked in and 82 when I got up in the morning have had same trouble in the same room when I stayed there before
Stayed 1 night in Apr 2024
Response from Will on 10 Apr 2024
Sharla, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Truly a wonderful motel the lady working the front was very nice it is clean it is a very good quality for the price
Stayed 1 night in Mar 2024
Response from Brittany on 28 Mar 2024
Kristopher, Good Afternoon and thank you for your generous review and feedback. We are a locally owned family run motel that has been in business for years with the moto of wanting to “C” our guests with a Clean, Comfortable & Courteous stay that is Cheaper on the wallet too. We are glad you've enjoyed your stay and we look forward to seeing you again in the future.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service
A
Stayed 1 night in Feb 2024
Response from Will on 26 Feb 2024
Dear Adam, thanks for sharing your feedback.

8/10 Good

Fernando

Stayed 1 night in Feb 2024
Response from Will on 20 Mar 2024
Fernando, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Brittany on 9 Jan 2024
Thanks David for your review, looking forward to seeing you again.

8/10 Good

vivian j

Liked: Cleanliness, staff & service, property conditions & facilities
staff was efficient and helpful.
Stayed 7 nights in Dec 2023
Response from Brittany on 9 Jan 2024
Thanks Vivian, for your review, looking forward to seeing you again.

4/10 Poor

SAMANTHA

Disliked: Staff & service, property conditions & facilities, room comfort
We did not appreciate being accused of having illegal drug pipes, when we most certainly did not. Just because a pipe was found in the parking lot does not mean it was ours Why weren't we asked..
Stayed 3 nights in Sep 2023
Response from Brittany on 9 Jan 2024
Samantha, thank you for taking the time to share your experience with us. I’m sorry you were disappointed during your stay with us. I want you to know that we are listening, I’ll make sure this feedback is passed along so we can improve in any way possible.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Will on 26 Feb 2024
thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.

10/10 Excellent

Wanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brittany on 9 Jan 2024
Wanita, thank you for taking the time to share your review with us. looking forward to seeing you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Brittany on 9 Jan 2024
Thank for your review, looking forward to seeing you again.

6/10 Okay

Jeane

Disliked: Property conditions & facilities
What you pay for
We got what we paid for and expected. Room was very cold and the registar was broken but we did heat.
Stayed 1 night in Dec 2023
Response from Will on 14 Dec 2023
Jeane, thank you for taking the time to share your experience with us. I’m sorry for your disappointment I want you to know that we are listening, I’ll make sure this feedback is passed along so we can improve in any way possible.

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Nov 2023
Response from Will on 12 Dec 2023
Pam, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Will on 11 Dec 2023
John, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Dale

Stayed 1 night in Dec 2023
Response from Will on 11 Dec 2023
Dear Dale.Thank you for giving us a great rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed you as much as you enjoyed your stay.

10/10 Excellent

Joyce

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at this hotel. Great staff, clean rooms, easy to navigate, and lots of dining access.
Stayed 1 night in Dec 2023
Response from Will on 11 Dec 2023
thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on 11 Dec 2023
thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. Super convenient to shopping, dining. Very clean and friendly staff!
Stayed 4 nights in Nov 2023
Response from Will on 28 Nov 2023
Jeannine, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Barry

Stayed 1 night in Sep 2023
Response from Will on 22 Nov 2023
Barry, thank you for taking the time to share your experience with us. I’m sorry for your disappointment I want you to know that we are listening, I’ll make sure this feedback is passed along so we can improve in any way possible.

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is awesome!! They are very accommodating, the beds are comfortable, very reasonably priced! I stay here if I can on my trips to Missoula, have not been disappointed yet!
Stayed 1 night in Nov 2023
Response from Will on 20 Nov 2023
Dear Kasey. Thank you for giving us a great rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed you as much as you enjoyed your stay.

4/10 Poor

Kevin

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Will on 21 Nov 2023
Kevin, thank you for taking the time to share your experience with us. I’m sorry for your disappointment I want you to know that we are listening, I’ll make sure this feedback is passed along so we can improve in any way possible.

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Will on 13 Nov 2023
Todd, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. We always enjoy our stay.
Stayed 1 night in Nov 2023
Response from Will on 13 Nov 2023
Joyce, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Misty

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Will on 13 Nov 2023
Misty, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

David Cordell

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Who's good overall
Stayed 1 night in Nov 2023
Response from Will on 8 Nov 2023
Dear David. Thank you for giving us a great rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed you as much as you enjoyed your stay.