"I selected this hotel off of the high ratings. Although the hotel was good, it was not excellent. The carpet in the hallway was worn and was not vacuumed any of the 5 days that we were there. We were even in 2 different rooms in 2 different towers and neither hallway was vacuumed. There was plenty of staff puttering around the lobby and the breakfast area, but nothing was clean enough to warrant an excellent. Don't get me wrong, there were many employees that were trying their best, but they could not keep up with the amount of guests. Another frustration was there was no place for the housekeepers to stage their garbage. Sadly enough it ended up outside our suite door. I got sick of looking at a dirty plate and garbage so I moved them around the corner. The housekeeping staff was very friendly. I had to ask in both towers where the ice machine was located as it is not on every floor. It was my understanding from the hotel description that there was a skybridge from the hotel to the Mall of America. That is a half truth. We had to walk outside, cross the street and then go up stairs (elevator out of service) across a hot, non-A/C skybridge to the Mall parking deck. Luckily I overheard that there was a shuttle from the hotel to the Mall's front door. Chandler the driver is an asset for getting us to and from. By the way, the breakfast was phenomenal... fresh, hot and enjoyable."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
